What should I do if my hotel is going online? Com was badly reviewed?

1, the hotel will inevitably have problems and bad reviews. It doesn't matter. What matters is how to face it.

Don't try to cover it up, let others delete it for you. If you don't solve the problem, there will be bad reviews next time. You can't hide the truth!

3. Seriously sum up the problems, why others give bad reviews, what are the problems in your hotel and how to improve them?

4. I suggest you do the following: get the contact information of customers after evaluation; Communicate with customers in good faith to understand their needs and hotel problems; Correcting and improving problems; Invite customers to pay a return visit; Change the evaluation or further evaluate it later.