What should the assistant manager do when the guest finds a bath towel missing when checking out?

If this is a high-end hotel, forget a bath towel, and don't offend customers for it; If this is an ordinary hotel, you can ask the front desk to tell the guests in a relaxed tone: "Sorry, there is a bath towel that has not been found yet. Our room attendant is looking for it. Please wait a moment. " In order to check the guest's expression, if he took it away on purpose, his expression must be unnatural and even forgivable. Tell the guest later that the bath towel was not found, and see how the guest explains it.

A bath towel doesn't need to be disturbed by the assistant manager in the lobby, which makes the guests embarrassed. If you accidentally break a bowl while eating in a restaurant, a good restaurant won't let you pay for it.

In a word, the reputation of the hotel is very important, and the guests who steal things are a minority after all.