My tour guide experienced (47) the only group that quarreled with the guests.

One winter, it was the off-season of tourism. Rest at home for more than half a month.

One day, a friend who works as a dispatcher in a travel agency called me and said that their company had a two-day tour to see acrobatic performances in P city in the province, and asked me if I had a guide suit for 300 yuan a day. What group should I choose this season? If I have a job, I will accept it. Unexpectedly, this group has become the only one I have confronted with the guests so far.

I went to my friend's travel agency to get the plan. My friend said that the group of people were teachers of a school and the principal was a friend of their boss, so let me bring a snack.

The trip is simple. Pick up guests at school in the morning and have lunch at P City Hotel at noon. Watch an acrobatic performance in the afternoon and go back to the hotel to rest, and have a free meal in the evening. I had breakfast the next morning, visited the museum, and returned after Chinese food.

I called the guests to make an appointment for the departure time, because it is about 260 kilometers from our place to P city, and it is estimated that the bus will take more than three hours. The time reserved for traffic jams and high-speed service areas in the city is almost 4 hours. I suggest starting at 7:30, so that we can catch up early instead of late.

But director Z, the guest leader, said it was too early. Some teachers live far away and have to leave at half past eight. I said we must explain to the teacher not to be late. He readily promised.

On the day of departure, my master and I arrived at their school at 7: 30. Contact director z, he hasn't arrived yet. Twenty minutes later, the teachers came one after another, and I called everyone to get on the bus. At 8: 30, I counted several people, and there are still three missing. I'll ask director z to see who's not here, and call to urge him.

Director z called all those who didn't come when he called the roll. Then tell me there are three people in traffic jam. Wait a minute. In this way, almost 9 o'clock, everyone finally arrived. I quickly let the master go.

Along the way, I will introduce them to the next trip and the historical, cultural and economic development of P city. About an hour's drive, someone has to go to the toilet, so they have to enter the service area. Let me see. It's past 10. Let's hurry.

The people who went to the toilet came back soon. A few people were smoking under the car, so I urged them to get on the bus quickly. But these people are in no hurry, joking while smoking, ignoring my urging. Finally, they finished smoking and got on the bus. Let's get started quickly.

It's already 1 1 point, and we are still 100 kilometers away from the expressway. I'm in a hurry, because the performance starts at two o'clock in the afternoon and they have lunch. In case we miss the performance, we will be in trouble.

At this time, someone wants to go to the toilet, but they have to enter the service area. Before stopping, I picked up the receiver and said, we have lost a lot of time. Now we are a little nervous and need to go to the bathroom. Come on. Don't get off the bus unless you need it.

However, after the car stopped, many people got off. Especially some male teachers, smoking beside the car again. At this time, Director Z came to ask me, how long will it take? I said it takes about an hour to get off the expressway and about 20 minutes to get to the hotel.

He said it was not good. You call the hotel to cancel your lunch. I said yes, call the hotel to cancel. The hotel also complained that everything was ready, so I said, let's eat tonight, and the hotel agreed.

I urged everyone to get on the bus and start at once. Fortunately, the master helped us drive faster, and we got off the expressway at 12:20.

I took the microphone and told everyone that lunch was changed to evening because of the tight time. Let's go straight to the show. If you have time, everyone can buy some fast food at the door.

At this moment, a short teacher sitting in the back suddenly said, "That won't do. Many people didn't eat in the morning, and they were hungry after watching the performance for two hours. " I don't know this short teacher, but I remember him. As long as he enters the service area along the way, he goes down to smoke and is always the last one to get on the bus.

I looked at Director Z sitting in front with a puzzled face. Director Z told me that it was their vice principal who was speaking. I asked Director Z, what are the plans now? Director Z went to the back to discuss with the vice principal and told me to go back to the hotel for dinner first. Eat quickly, there should still be time.

I had to inform the hotel and cook quickly. It's better to wait until we arrive before serving. The hotel said it was a little late, and they wanted to hurry.

On the way, I made another phone call and asked how the food in the hotel was fried. The hotel said it just started bombing. I have to rush them.

It was past 13 when we arrived at the hotel. I asked everyone not to take their luggage up for dinner and come back to share the room in the afternoon. Take the guests to the restaurant and sit down. I urged the waiter to serve quickly, and the waiter told me that the food was not ready yet.

My head exploded with a bang. I know this is a problem. Call the hotel manager and go to the back kitchen.

As soon as the phone was connected, I asked the manager, who had told him that it was done 40 minutes in advance, why it was not done yet. The manager said he was afraid to drive because he was afraid that we wouldn't come. I'm speechless. P city is not a tourist city, and it rarely takes tours. So they have little experience in receiving teams.

I know this is not the time to hold people accountable. Just tell the manager to let all the chefs cook together. Come on. Hung up the phone, I went to the kitchen to see if there were any stir-fried dishes and asked the waiter to go out and serve.

I walked out of the restaurant and saw the vice principal with a livid face, talking about Director Z's words. I went over and said, "Leader, the kitchen is about to cook, and now all the dishes are served. Go to eat first. "

The vice principal gave me a look, pointed at me and shouted, "What's the matter? I started early in the morning, but I still can't eat. Seeing that the performance is about to begin! "

I don't know what happened. What happened? You are wasting your time. Now ask me again.

But I patiently explained to him, "We started too late, and besides, there was a delay on the way ..."

"I leave at 9 o'clock and can't finish running in three hours. I will drive there in two hours! " He interrupted me, pointed at me and shouted.

"Leadership, the long-distance bus is to speed limit at high speed, and cars can't compare ..."

"Don't say this, then how did you arrange your meal? Why haven't the dishes been done yet! " He interrupted me again, still pointing at me.

"Director Z told me to cancel lunch and have dinner instead. Later, you had to reschedule. The hotel was worried that we wouldn't eat, so we didn't prepare in advance. I just said their manager, they didn't take the tour group and had no experience ... "

"You don't have to say so much, that is, you haven't arranged it. If they have no experience, you won't make a few more calls to urge them. "

In his roar, I finally couldn't stand it. Also raised his voice and said, "leadership, I'm to blame for what you mean. You ask director Z to see if I am in a hurry ... "

"Hey, you are a tour guide, very cow force. What do you want with such a loud voice? " He still interrupted me and shouted loudly.

"I don't cow force, I am a tour guide, what I cow force, unlike you, is a great leader. But I'm not your messenger, so why are you yelling at me? " I was angry, too, and didn't mention it.

"Do you believe I called your boss and told you to leave here at once?" He said he would call.

"Don't call you, I'll fuck off now. I won't wait. " I turned and went downstairs.

I called my friend in the lobby and told him that I would not join this group. I have been a tour guide for so many years. I haven't been pointed at by a guest.

My friend quickly comforted me and begged me not to leave. I had to finish the tour anyway. For her sake, I wish I could be busy. We must finish this trip.

In order not to embarrass my friend, I gritted my teeth and went upstairs again At this time, the dishes have been served. I don't want to eat either, just wait for them to finish eating and take them to the show.

On the way, I called my contact in the performance and asked him to type out the tickets first. When I arrived at the performance site, I quickly sent the tickets to them, let them go in and watch, and I went to check out. At this time, the performance has started 10 minutes.

After calculating the account, I didn't go in to see it, so I found a noodle restaurant nearby and ate noodles.

When they come out, take them back to the hotel. After dividing the room, I went back to my room with the master. As for the vice principal, I ignored him all afternoon. Twice he seemed to want to ask me something, so I walked away.

At eight o'clock in the evening, Director Z called me and asked me to go to his room. I went, and so did the vice principal. When he saw me, he said, "Brother, I was in a hurry at noon today and lost my temper with you. I'm sorry, but if you think so many people are watching, I definitely have an attitude. Don't take it to heart, I have a bad temper, please forgive me. "

I said, "Nothing, it's all over."

Director Z said, "Well, you two shake hands. Everything is over. "

We shook hands.

The vice principal said, "You are knowledgeable and speak very well. I'll call your boss later and praise you. "

I said, "Thank you for your leadership. You flatter me. " I think I'll burn incense as long as you don't complain.

Then I went back to my room to rest, and the next day's trip went smoothly. After visiting the museum, eat Chinese food and return.

The day after the team ended, I went to the travel agency for reimbursement.

After reporting the account, the boss said to my friend, "I won't send him the clothes of the tour guide first, and the guests complain that he has a bad attitude."

MD, I knew for a long time that the vice principal would never let go. I didn't expect to be so mean. I didn't say anything, so I turned and left.

After a while, my friend sent me a short message saying, "Don't be angry, please persuade me to find a way to give it to you." I'll invite you to dinner later. "

I replied, "Nothing, no, just feed the dog."

Later, my friend gave me a guide. However, whenever I think back to this group. My heart is still full of indignation. How can people be so shameless?