How will the hotel handle the complaint to 123 15?

Legal analysis: hotel complaints to 123 15 are handled as follows: merchants infringe consumers' rights and interests. After the consumer complains to 123 15, the Consumers Association (123 15 is the telephone number of the Consumers Association) will organize the merchants to negotiate and solve it. If the negotiation between merchants and consumers is not good, the Consumers Association will report the matter to the administrative department for industry and commerce; The industrial and commercial bureau will investigate the behavior of the merchants and impose administrative penalties on the merchants according to the results of the investigation. Including revocation of business license, fines, confiscation of illegal income, and order to suspend business.

Legal basis: Article 32 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, the administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, within their respective functions and duties, take measures to protect the legitimate rights and interests of consumers. The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.

Article 9 of People's Republic of China (PRC) Food Safety Law strengthens industry self-discipline, establishes and improves industry norms and reward and punishment mechanisms in accordance with the articles of association, provides food safety information, technology and other services, guides and urges food producers and operators to produce and operate according to law, promotes the construction of industry integrity, and publicizes and popularizes food safety knowledge. Consumer associations and other consumer organizations shall, in accordance with the law, exercise social supervision over acts that violate the provisions of this Law and harm the legitimate rights and interests of consumers.