Requesting a job description for a hotel front desk cashier

Hotel front desk cashier responsibilities: 1. Obey the work arrangements of the front desk foreman, and provide first-class reception services to guests in accordance with prescribed procedures and standards.

2. Carry out shift handover work conscientiously. Any unclear points should be reported in time. Reserve funds will be handed over shift by shift. If the previous account is unclear, the later account will not be accepted.

3. To prepare for work, carefully check whether computers, printers, calculators, banknote detectors, credit card POS machines, card printing machines, scanners and other equipment are working properly, and prepare Cleaning and maintenance work.

4. During the shift, you must keep track of room status and guest room conditions, actively and enthusiastically promote guest rooms, understand the guests scheduled to leave on the day, meeting and banquet notices, and confirm their payment methods to ensure accurate check-in and checkout.

5. Quickly and accurately handle check-in, room extension, room change and check-out procedures for guests. Take the initiative to explain the price to guests when opening a room to avoid misunderstandings. Guest verification procedures and room opening are also required. Register.

6. Accurately and proficiently collect cash and checks from guests, print various guest bills, settle accounts for guests promptly and accurately and issue invoices according to guests' reasonable requirements.

7. Be proficient in hotel-related knowledge and strictly abide by various systems and operating procedures.

8. Check carefully according to the room status report sent by the housekeeping department to maintain the most accurate room status.

9. Prepare and submit various reports.

10. Daily cash receipts must strictly implement the "pay long-term payment and make up for short-term payment" regulations, and shall not use long-term payment to make up for short-term payment.

11 We shall earnestly implement the foreign exchange management system, and shall not arbitrage foreign exchange or exchange foreign exchange privately, and shall be responsible for supervising employees' compliance with the foreign exchange management system.

12. Provide guests with the information they need, and help guests solve their various needs enthusiastically, thoughtfully and meticulously.

13. The cash and bills received every day must be reconciled with the bills, and different bills in different currencies should be filled in on the payment bag.

14. Properly handle customer complaints. If the complaint cannot be resolved, promptly seek instructions from the superior supervisor. 15. Reserve funds cannot be deposited into the treasury in the form of white slips. Cash from operating income may not be loaned to any department or individual without approval. (Except for special circumstances)

16. Coordinate the relationship between colleagues and provide better customer service.

17. When handling credit card and check settlement business, credit card and check operating procedures must be strictly followed.

18. Handle various accounting in strict accordance with accounting regulations. Obey the arrangements of superior supervisors and complete tasks seriously.

19. Employees should be proficient in the hotel's long-stay guest agreement and each unit's contract, especially discount and credit agreements.

20. Correctly handle guests’ messages, emails, faxes, etc.

21. Organize the "departure account unsettled" guest accounts every day and report any abnormal situations.

22. Correctly handle the issuance and recycling management of keys.

23. Strictly abide by the cash and bill management system.

24. Keep a record of receiving the keys to the safe for valuables and registering entry and exit from the safe for valuables.

25. Clean the counter and maintain the terminal.

26. Pay close attention to the situation in the lobby, and report any abnormalities to the superior supervisor and the security department in a timely manner.

27. Keep your post clean and hygienic.

28. Keep computer passwords properly and do not share them with others.