Consult the hotel human resources department.

The job of the room attendant:

1, answer the phone: generally check the room for the cashier in the front office to confirm the check-in information; Inquire about the guest information of ordering food in the restaurant; Guest call early service, room laundry requirements; Confirm with floor staff cleaning information.

2. Computer room status change: after receiving the above call, you need to change the corresponding room status information, such as changing CL room to OT room and OD room.

3. Business arrangement: hotels reserve meeting rooms, arrange personnel to clean the multi-function hall, arrange flower arranging services, and make inventory and delivery of consumables in some departments.

4. Assistant manager: In many cases, he plays the role of assistant manager. If the manager is not here, it's up to you to solve related matters, such as sorting out documents.

5. Key management: The keys of floors are distributed and kept in a unified way every day, requiring employees to be managed by the room center, and you or the foreman to make a unified inventory every day.

6. More linen: For example, the number of linen such as sheets should be registered and compared every month, so as to calculate the washing cost of the department.

7. Others: Sometimes it is necessary to make patient rounds and solve guest complaints. Hotel complaints are generally handled by the assistant manager in the lobby. The complaints you can handle are those caused by poor equipment or service such as broken light bulbs and broken water pipes in the room.

Five-star hotels usually don't choose a hotel operator who has no experience in human resources to do this position. So I suggest that you can engage in any department of the hotel first, and then introduce yourself after getting familiar with the manager of the personnel department, which also depends on your excellent work at ordinary times.

Everything is decided by people, and beliefs and actions are the most important.