Hotel Responsibilities and Obligations

The hotel’s responsibilities and obligations: 1. Respect and protect the human rights of guests

Human rights also include the right to privacy. Once a hotel room is rented, the right to use the room belongs to the guest, and unauthorized persons are not allowed to enter the room.

2. Guarantee the personal safety of guests

Article 7 of the "Consumer Rights and Interests Protection Law" stipulates: "Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety."

3. Guarantee the safety of guests' property

Article 7 of the "Hotel Industry Public Security Management Measures" stipulates: "The hotel should set up a safe deposit box, cabinet or safe room or safe for the passengers' belongings, and designate a dedicated person to be responsible for safekeeping. Finance should establish a registration, collection and handover system

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4. Obligation to inform guests to pay attention to safety

Article 14 of the "China Tourist Hotel Industry Code" stipulates: "Hotels should take protective and warning measures in places that may endanger the personal and property safety of guests. Warning signs should be in place. , foreign language comparison. "Such places as swimming pools, gyms, etc.

5. Provide hardware and services that meet grade standards

6. Obligation to provide truthful information

Provide clearly marked prices for goods, and no false advertising is allowed

7. Comply with relevant laws, regulations and contractual obligations.