As the person in charge of the front office of the hotel, what should the arrangement and staffing of the front office do?

The front office manager is the manager of the whole front office department, and the assistant manager of the lobby is under the front office manager! Below the assistant manager of the lobby is the front office supervisor.

The front desk is the activity center of the real hotel and the image representative. It is the hotel that organizes tourists to create economic income, and suddenly it is the staff and assistant of hotel management. Therefore, the work of the hotel front desk is very detailed, so the front desk supervisor is divided into

① Head of Reservation Department

② Reception supervisor

③ Information desk supervisor

④ Subjective concierge

⑤ Telephone switchboard supervisor

⑥ Head of Business Center

⑦ front desk cashier supervisor

Responsibilities of the front office manager:

The establishment of a departmental system

Customer service management

C department daily operation management

Staff management

Responsibilities of the assistant manager in the lobby:

A: VIP reception

B: handling guest complaints

C: emergency time handling

D: daily customer service work

Responsibilities of the head of reservation department:

A: System establishment.

B: planning work management

C: subordinate management

Responsibilities of the reception supervisor:

A: Reception management.

B: information management

C: information transmission management

D: subordinate staff management

Responsibilities of the concierge service supervisor:

A: Protocol service management.

Baggage service management

C: subordinate staff management

Responsibilities of the switchboard supervisor:

A: System establishment and practice.

Traffic work and management

C: daily management

Responsibilities of business center supervisor:

A: Planning and system establishment.

Customer service management

C: daily management