The significance of hotel staff training

The significance of hotel employee training

What is the value and significance of training hotel employees? Below I have compiled the significance of hotel employee training for everyone, welcome to read and refer to it!

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Question 1: What is the significance of improving hotel employee training?

1. Improve working methods. The use and allocation of employees should be based on reasonable and economical principles, and complex tasks should be The process is simplified. Through training, employees can become familiar with and master it, which can improve work efficiency and enrich work content.

2. Reduce employee turnover. Training can allow employees to deepen their understanding of Sabar and the work of various departments, coordinate the relationship between various departments, and thereby promote the improvement of employee relations.

3. Reduce the burden on managers. After training, employees will become more proficient in their work and their work standards will improve accordingly. Therefore, managers can respond accordingly, both in terms of supervision and guidance. reduce the burden.

4. Reduce the waste of time. Training can improve employees’ labor productivity, thereby increasing time utilization.

5. Reduce equipment maintenance expenses. Employees who are familiar with operating specifications can operate various uninstalled equipment according to normal rules, and the incidence of accidents can be greatly reduced.

6. Improve the quality of the hotel's products and services. Training can produce good-quality employees, thereby ensuring and improving the hotel's product quality and service levels.

7. Improve the morale of employees. Through training, employees can learn many aspects of knowledge, master various skills, become more familiar with their work, and their self-confidence will naturally be enhanced.

Question 2: What is the significance of training new hotel management employees?

1. The company’s geographical location and working environment. The details should include:

(1) The company’s objective location in the city, the company’s floor plan and the company’s geographical location in the city.

(2) If the company already has structural models and promotional pictures, a dedicated person should be responsible for guiding them to visit and explain to them so that they have a general understanding of the company's geographical location.

(3) Employees’ working environment, including office facilities, work assembly lines, and other auxiliary work facilities, such as computers, copy machines, fax machines, general manager offices, supervisor offices, etc., for each new employee The large and small working environment, hardware and software equipment need to be introduced in detail.

2. The company’s logo and its origin. The company’s visual identity system (VIS) and its origin. For example, the colors of McDonald’s are mainly composed of gold and red, and its logo “M” is the initials of McDonald’s. The letters, also shaped like a triumphal arch, symbolize auspiciousness and success. The VIS of every enterprise is the pride of the enterprise, and every employee must be able to identify and understand its special meaning.

3. The development history of an enterprise and the heroes at different stages. The development history of every enterprise will be closely connected with several iconic figures at different stages. They are all heroes of the enterprise, such as French Winery. The brandy series includes the legendary stories of Papa Martell and House Martell, the legend of sweet grapes, and the legendary functions and legends of brown barrels. With the development of an enterprise, there are heroes, turning stages, legendary stories, and beautiful legends. Weave these into stories and tell them to new employees to make them love their enterprise more and have a greater sense of belonging.

4. Explanation of souvenirs with important symbols and meanings of enterprises. There is a company in the United States. There is an iconic souvenir in its lobby, which is a golden banana covered with a large glass. This banana is an employee. , because he made excellent suggestions for process improvement to the chairman, the chairman wanted to reward the young man immediately, but there was no suitable prize around the chairman at this time. The chairman picked up a banana on the table and Reward the employee. From then on, it became common for this company to provide rational suggestions. This beautiful story has also been widely circulated. A golden and beautiful banana was made into a souvenir and displayed in the company's lobby, becoming the company's symbol. This is a great way to make new employees feel like they belong in the organization.

5. The company’s products and services include product name, performance, raw materials and sources of raw materials, product production process, product after-sales service, etc. Some companies’ “products” are services, such as tourism . New employees in the tourism industry must understand what the "services" sold by the company include, the nature of the service, the objects of the service, the inspection of service quality, the correction of service errors, etc.

6. Enterprise’s brand status and market share Enterprises strive to create their own brand, and creating a brand is a long-term struggle for an enterprise. The brand of your own company, the recognition of the brand in society, the level of brand positioning, which competitors the company has, and what the market share of each other is. This is an indispensable part of new employee training.

Question 3: The significance of hotel employee training

Establishing employees' awareness of work responsibilities, improving employees' cultural quality and business skills, is conducive to the scientific management of the hotel, and lays the foundation for expanding hotel business. Build a positive external reputation for the hotel.

Question 4: How to effectively improve the effectiveness of hotel employee training

1. Improve working methods. The use and allocation of employees should be based on the principle of reasonable economy and simplify the complex work process. Through training, employees can become familiar with and master it, which can improve work efficiency and enrich work content.

2. Reduce employee turnover. Training can allow employees to deepen their understanding of Sabar and the work of various departments, coordinate the relationship between various departments, and thereby promote the improvement of employee relations.

3. Reduce the burden on managers. After training, employees will become more proficient in their work and their work standards will improve accordingly. Therefore, managers can respond accordingly, both in terms of supervision and guidance. reduce the burden.

4. Reduce the waste of time. Training can improve employees’ labor productivity, thereby increasing time utilization.

5. Reduce equipment maintenance expenses. Employees who are familiar with operating specifications can operate various uninstalled equipment according to normal rules, and the incidence of accidents can be greatly reduced.

6. Improve the quality of the hotel's products and services. Training can produce good-quality employees, thereby ensuring and improving the hotel's product quality and service levels.

7. Improve the morale of employees. Through training, employees can learn many aspects of knowledge, master various skills, become more familiar with their work, and their self-confidence will naturally be enhanced. ;