What departments do five-star hotels have?

In the hotel, the department with specific division of labor is also the most pillar. Take a five-star hotel in Shenzhen as an example, there are seven departments: catering department, public relations department, sales department, housekeeping department, front office department, engineering department, finance department and personnel department. The general setting in the industry is seven departments and one room (one office).

The catering department is responsible for all the processes of restaurant catering, including purchasing, cooking, serving, accounting, tableware cleaning and so on. The catering department is a relatively labor-intensive department. The salary is in the middle, but the salary of senior chefs will be calculated separately.

The sales department is responsible for promoting rooms, meetings, contacting various houses and holding banquets. If you count the commission, the wage elasticity is relatively large. In addition to the basic salary, the general salary structure also includes commission+bonus.

The public relations department is responsible for external image planning and external advertising. The work of the public relations department is smart and flexible, but the salary is relatively stable and the salary is in the middle.

Housekeeping department is responsible for the cleaning, layout, related items and equipment configuration of guest rooms. Tired from work, the salary is average.

The front office is mainly responsible for the affairs in the lobby, such as customer settlement, consultation, luggage delivery, etc. Work is as tiring as housekeeping and catering, but some jobs pay more, such as cashier at the front desk.

The engineering department is responsible for the repair and maintenance of the hotel. The work is not too tiring, but the technical requirements are relatively high and the salary is above average.

The finance department is responsible for the financial settlement of the whole hotel, including the salary payment of employees. The salary of the finance department is in the middle, but the work is relatively leisurely and rigid.

The personnel department is responsible for the staffing of all departments, the recruitment, training, rewards and punishments of employees, and stable wages.