How do hotels motivate and punish employees?

How do hotels motivate and punish employees?

The rewards employees need are divided into three levels: material incentives, spiritual incentives and emotional incentives. Material incentive is the easiest to operate, but it is easy to be limited to the cost control of hotels. Most hotels will adopt spiritual and emotional incentives. If the budget is limited, the following 25 incentive tips can help hotel management.

1, thank you.

Thanks can not only reflect a person's accomplishment, but also motivate employees to respect management from the side.

2. Ask the staff to sing inspiring songs.

Sally sauce suggests that it is better to use this less, otherwise the effect will be counterproductive.

Remember the special days of employees, such as their birthdays and anniversaries, and send a handwritten card as a blessing.

When Sally Sauce worked in the hotel switchboard in the early days, she would participate in organizing the preparation of birthday gifts, cakes, flowers, cards and so on for employees.

4. Give him the latest book.

It would be better to write a sentence or two on the cover of the book!

5, stick a letter of commendation, don't cover everything, and indicate the specific examples of recognition.

Many hotels will do this, and how to do it creatively is particularly important.

6. Have a breakfast meeting in the hotel once a month and invite your team to share the joy of winning the prize with someone in the team.

7. Give year-end bonuses to employees who work hard and never arrive late and leave early, and give them practical praise.

8. Communicate face to face with your employees, pay attention to their wisdom, write good words and witticisms in pamphlets and distribute them to new employees.

9. Make two big star posters for excellent employees every month.

It can be combined with current blockbusters, as big as movie posters. One pair is reserved for him, and the other pair is hung in the staff rest area for all employees to see, and it is changed once a month.

10. Send a letter of commendation to the employee's family or spouse.

This is arguably the most effective way to reward us.

1 1, reward in time.

If an employee is found to be outstanding in his work, he will be rewarded with an incentive card in time, and the name of the manager on duty at that time will be signed, and then the top three employees who get the incentive card every day will be announced in the employee area.

Then a three-hour auction is held every quarter, and all prizes are won by incentive cards in the hands of employees, so as to develop the habit of encouraging and praising employees' advantages in time and explore their inner strength.

12. Excellent employees will be rewarded with an outward bound training and a trip every quarter.

When you come back, edit the photos and videos into movies and play them in the restaurant from time to time.

There are at least two benefits:

First, you publicized your corporate culture to the guests;

Second, working in such an incentive environment, he will be more proud, pursue better service, form the power of example, and inspire more employees to sprint for the best employee of the quarter.

13. Every year, excellent employees will reward them and their parents to travel far away.

It's best to fly for five days. The above awards need to be announced at the beginning of each year, and it is best to arrange such a cultural wall and award list.

14, volunteering to do some work for employees that he is least willing to do.

As the saying goes, the power of example is infinite. If the superior can do it, why can't we as employees do it?

15, because he won the honor, the whole department can enjoy the opportunity to go to the movies together.

16, the boss personally drives his best partner to and from work once a month.

17. Reward them with concert or symphony tickets.

18. Reward the tickets for the ball game to those boys.

19, invite him to dinner alone.

20. Give him a box of chocolates or other snacks he likes.

2 1, give him a day off to go to the hot springs.

22. Book him a magazine that he says he likes (a leisure magazine unrelated to work).

23. Make an annual report for your team with pictures and deeds of employees' achievements.

24. Wish to be an employee

Photos, personal information, hobbies and wishes of employees on each page are bound together and placed in the staff rest area for easy browsing.

25. Make a scrapbook as a souvenir of employees' achievements.

Leave a blank page for each employee of the team and fill in the employee experience on the blank page.

How to punish employees?

When employees violate the store regulations, it is necessary for the manager to take corresponding punishment according to the hotel regulations. Disciplining employees is not a punishment, it is to help employees prevent bigger problems, prevent dismissal and worse, and it is also the performance of managers being responsible for employees when performing management duties.

The purpose of punishing employees is to encourage employees to abide by rules and regulations and make employees work together more safely.

Problems to be considered before disciplining employees.

1. Determine the purpose of punishment and write down the problem to be explained accurately.

For example, employee Li was late for three times and got a demerit once so that he wouldn't be late again.

2. Choose the time and place for the conversation.

Choose a place that won't be disturbed, and inform employees of the time and place of the conversation in advance.

3. Collect relevant information: Collect employees' punch-in records and find out the last time with employee Li conversation record.

For example, Mary found the record of her last conversation with Li, and it was less than a week later.

4. Understand employees' feelings, employees' feelings about the punishment process and employees' feelings about punishment, so as to avoid embarrassing employees. Being punished is to avoid making employees feel that this is a personal grudge of the manager.

It is difficult to talk about punishment with employees. Employees may be angry, silent or admit their mistakes immediately. In either case, it is difficult to convince employees.

Steps and instructions for disciplining employees to talk.

1. Timing: The punishment should be timely, but the timing should also be chosen correctly.

Mary, the manager, told Li that she was late for his office three times at 3 pm on Wednesday.

2. Effective opening remarks: Cut to the chase and show concern for employees and problems.

Manager Mann asked Li to sit down. Li, I think we should talk about your being late for three times. I don't want to make things worse.

3, the conversation should be specific, only for one thing to be punished, not for people.

The manager said for Mann that in the past two weeks, you were late three times.

4. Tell your feelings, and tell your feelings about the employee's violation.

I'm very disappointed about this,' said manager Mann. Last time we talked, you promised not to be late again.

5, give employees the opportunity to explain, let employees have the opportunity to express their opinions.

Manager Mann said, I can understand your actual situation, but being late is unacceptable.

6. Determine the solution: ask employees to propose a solution.

What do you want to do to avoid being late again? Is there anything I can do to help?

7. Take the initiative to end the conversation and end the conversation with the future as the topic.

Manager Mann said, I'm glad you solved the problem of being late. Let's work together to make things late never happen again.