What aspects should hotels consider in strengthening safety service management?

To do a good job in hotel security service management, like other management work, we must ensure the level of hardware facilities, relevant rules and regulations and the quality of staff. Any link or link problems may bring serious consequences. Specific measures are as follows:

(1) Strengthen safety education for employees.

1, strictly select waiters. When the hotel recruits employees, the human resources department should strictly control the recruitment to prevent some undesirable elements from mixing with the hotel employees. Regular training and education should be given to all recruited employees to improve their quality and cultivate their awareness of obeying the law. Personnel in special or important positions should also go through necessary political examination and other procedures.

2. Establish a perfect training system, including: (1) pre-job training for new employees, requiring them to master the basic knowledge of safety precautions and the operation skills of related equipment. (2) Strengthen the on-the-job training of employees, and improve the ability to identify criminals and how to deal with unexpected accidents. (3) Conduct professional ethics education and disciplinary education for employees, and build a high-quality workforce. Try to avoid knowing the law and not breaking the law, and keeping discipline and not breaking the rules in work and life. (4) In view of some typical cases and major fire accidents in society, the safety awareness of all employees is strengthened through various publicity and education methods. (5) Implement a safety assessment system for all employees.

3. Require all staff to establish the concept of "everyone is responsible for hotel safety".

(B) pay close attention to internal safety management

Many hotel cases show that the success of criminals is closely related to the carelessness of hotel internal security managers, weak security awareness and inadequate technical preventive measures. Even some employees just judge people by their appearance, which makes the hotel's safety facilities and personnel not play their due role. In this regard, the hotel should strengthen management in the following aspects:

1. The security department shall, according to the actual situation of the hotel, cooperate with various departments to formulate a set of practical and effective safety prevention procedures, emergency plans and management rules and regulations, and prepare for various emergencies according to the working characteristics in different periods.

2, establish and improve the safety management rules and regulations and inspection system, implement the post responsibility system. The security department should strengthen the inspection of relevant places in the hotel, and find and eliminate all kinds of unsafe factors in time.

3. Any employee who finds suspicious personnel or non-resident personnel wandering on the floor in the hotel should take the initiative and ask skillfully.

4. Implement the responsibility system step by step, and implement the principle of "who is in charge, who is responsible" and who finds and reports all safety accidents in the hotel.

5, the implementation of public security fire safety assessment system, the department (post) or individual safety work and its economic benefits directly linked.

(three) equipped with safety equipment and facilities

To do a good job in safety management, hotels should not only implement civil air defense, but also need advanced safety prevention equipment and facilities, and effectively put technical defense in place. At present, the most common safety equipment and facilities in hotels have the following five systems.

1, TV monitoring system. It is mainly composed of video camera, video recorder, manual image switching and TV screen. Generally installed in sensitive parts such as hotel entrances, elevators, guest room walkways, etc., suspicious persons or abnormal phenomena are found, so that timely measures can be taken, which can cause psychological deterrence to criminals and ensure hotel safety.

2. Security alarm system. This system must be installed in the main service desk, fire escape, finance department and other important positions of the hotel to prevent accidents such as theft, robbery and explosion.

3. Automatic fire extinguishing system. Including automatic sprinkler system, automatic smoke alarm system, acousto-optic alarm and other fire alarms, detectors, fire extinguishers, fire doors, fire hydrants, smoke exhaust fans and so on. , is a necessary facility for hotel safety.

4. Communication system. It refers to the contact network formed by the security monitoring center as the command hub and wireless telephone communication equipment such as calling, which makes the hotel security work have the ability of rapid response.

5. Electronic door lock system. The system can play a very good role in hotel safety management. In order to strengthen the prevention of intelligent theft gangs, the current electronic door lock system has been further improved, that is, a device that automatically destroys the decoder is installed on the electronic lock. When criminals insert the decoder into the electronic lock, the device can destroy the decoder and give an alarm.

6. Other intelligent systems.

With the continuous development of high technology, more high-tech achievements will be applied to hotel safety management. Only by combining civil air defense with technical defense, grasping software and hardware at the same time and ensuring that "personnel, responsibilities and measures" are in place can we build a safe barrier.