2020 Hotel Front Desk Internship Experience Sample Essay

You will definitely gain a lot during your internship. You might as well share your gains during your internship. The following is the "2020 Hotel Front Desk Internship Experience Sample" compiled by me for everyone. It is for reference only. You are welcome to read it. 2020 Hotel Front Desk Internship Experience Sample Essay (1)

After more than two years of study and accumulation, finally in XX, I started a new journey in life - internship. As a student majoring in secretarial work, I chose a hotel receptionist that is closer to my major as my internship position.

When I first arrived at the hotel, I was very excited. After all, it was my first time to really step into social work. I felt fresh and curious about everything. But when I officially started working, I realized that this job is very difficult. It's hard work, but it also benefits a lot.

As the face of the hotel, the front desk is the first department to have an impact on guests and provide services. A hotel's efficiency and profit creation basically start from here. Therefore, generally speaking, hotels have higher requirements for front desk staff, and they usually require English to be above CET-3.

The work at the front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering questions for guests, helping guests handle service requests, transferring calls, and calling taxis. services and air ticket booking business. In addition, the front desk is the department that guests have direct contact with, so many of their requests are not made directly to the floor attendants, but to the department they contact first - the front desk. Therefore, the front desk also serves as the coordination center for the entire hotel. The requests of guests are basically the same. A hair dryer is missing, a towel is missing, a clothes hanger is needed, etc. These are usually trivial matters, but some guests will make trouble unreasonably. For example, when booking air tickets, the guest himself said that he would order three to go to Beijing. The ticket was signed by the guest himself, but when our front desk staff helped book the ticket for the guest, the guest refused to admit that he had booked three tickets and asked us to refund the cost of the extra ticket. Although it was not our fault because he had his own signed confirmation, the lobby manager still asked us to admit our mistake and refund the ticket money. I was very angry at the time, but as the saying goes: "The customer is God" and "The customer is always right" are well-known business mottos in the hotel industry, and I have deeply realized it.

The front desk of the hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated and has one day off per week. Except for the overnight shift, which has two people, the morning shift and the middle shift each have three people. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person to register and promote, and the other person to be responsible for other services and contact work. It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

Internship is a good platform that allows us to have a new understanding and understanding of society. Only by experiencing it in reality can we understand that this society is so complicated and far less beautiful than we imagined. . During my internship in the hotel, there was a time when I found that my thoughts and opinions were so naive, but then I slowly let go. In college, we are just a piece of blank paper. Only through internship can we appreciate society and life. In this humble position at the front desk, I can feel the human relations and principles in society. I am accumulating social experience and learning how to deal with the world bit by bit. Tao, understanding the complexity of interpersonal relationships is the most valuable part of the entire internship process. Throughout the internship process, I not only saw the good side of myself, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to things that I had never paid attention to.

Obviously, the workload at the front desk is huge, and when the hotel receives important guests, the manager usually gives many instructions and even handles it personally, without any negligence being allowed. It has to be said that patience and carefulness are things that every hotel employee must possess.

Although the work in the hotel is the same every day, since most of the guests we receive come from all over the country for sightseeing, we can feel that different regions have different cultural atmospheres. Of course, there are many people in Lin'an They are domestic tourists, so there is little exotic atmosphere.

Perhaps, in the eyes of outsiders, the work of the front desk is very simple. In fact, the procedures of this work are complicated. In these three months, which may be long or short, I found that I have to do a lot of work. To do a good job, your mentality must be adjusted. No matter whether the work is heavy or leisurely, we must use a positive attitude to complete each of our jobs instead of complaining; when you make a mistake, you must do everything you can to make up for it. of fault rather than escape. What I want to say is that the salary of the front desk of the hotel is generally the basic salary plus commission. In other words, if there are more guests staying, the salary will be higher. This can be regarded as the motivation to encourage everyone to work hard and be willing to persist even if they work overtime. .

As a newcomer, I will inevitably make mistakes at work. Fortunately, my manager and colleagues did not blame me, but gave me comfort and encouragement. This moved me very much. It’s not easy to be an open-minded boss and colleague. Thanks to an older colleague who told me that no matter what kind of environment I am in, I must remember three points: 1. Be diligent, 2. Be patient, and 3. Don’t be ashamed to ask questions. I will always keep this in mind.

The internship is now over. This is an unforgettable day, full of joy, sweat, and bitterness. It is difficult to explain clearly in a few words. These three months are short, but the process is long. I want to summarize it carefully, strengthen my shortcomings, reorganize my confidence, and welcome a new beginning. Through this internship, I really learned a lot of practical things that I couldn't learn in the classroom.

In the next two years, I will continue to study in school, because the next stage of study is also related to this internship, so it also laid a certain foundation for my future study. Finally, I would like to thank all my colleagues and managers in the hotel for your concern and care for me during my two-month internship. I have learned a lot from you and hope that the hotel will get better and better! 2020 Hotel Front Desk Internship Experience Sample Essay (2)

According to the arrangement of the teaching plan, from xx, xx, xx to xx, xx, I was assigned to the xxx Natural Hot Spring Resort to intern in the hotel management professional course. The six-month internship made me feel deeply, understand a lot, and gain a lot. I personally realized the hard work, the complexity of society, the importance of practice and the need to study. During the internship, I carefully combined the book knowledge and strictly followed the school Arrangements and plans were carried out step by step, and the work was carried out slowly according to the guidance of the hotel leaders, studying hard, working actively, mastering the basic business procedures of the hotel, learning the daily operating specifications of the wine shop, and understanding the ingredients of some Cantonese dishes. I learned about cooking methods and eating customs, the daily table manners of Cantonese people, and personally felt the need for standardized and personalized services. I also gained a preliminary understanding of the Guangdong catering industry, which benefited me a lot and made me feel deeply. , deeply realize that learning and internship are closely combined and inseparable, and learning and internship are equally important, especially the importance of internship; in today's hotel service industry where knowledge competition is becoming increasingly fierce, knowledge competition is becoming more and more obvious, and experience competition is becoming more and more precious. , materialistic desires and developed economy have caused great changes in people's outlook on life, money, values, and interests, and have caused earth-shaking changes in people's spiritual pursuits and material enjoyment. The wonderful hotel industry has become more obvious. People have also seen this wonderful prospect. Many businessmen have turned their attention to hotels. Therefore, it can be said that the current hotels are full of flowers and hundreds of schools of thought.

At the same time, for those of us who study this major and plan to work in this industry in the future, it also creates endless motivation and pressure. It also makes us sober and understand a lot about our future development prospects in this industry!

1. The initial adaptation stage

Due to the interference of a series of external factors such as the objective climate, economy, life, and population quality in the north and south, it is particularly difficult to eat there. Habits, hot climate, uncomfortable diet, coupled with the start of work and the unfamiliarity with the hotel environment and colleagues, there has been a process of adaptation and adjustment for nearly half a month. This is also a time to challenge us and test our perseverance. However, the mutual encouragement among classmates, the concern for us from the hotel leaders gave me the energy to turn hardships into motivation and move forward step by step, the confidence and strength to overcome difficulties and challenges, the patient guidance from leaders, and the enthusiastic help from colleagues. It inspires me, especially the heartfelt desire to enter society as early as possible. It is the source of motivation for me to adapt to the hotel, get used to life, and study hard.

2. Work actively and study hard in the future

According to the needs of the work, I was assigned to the front desk for the first time. From a slow understanding, the work at the front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering questions for guests, helping guests handle service requests, phone transfers, and TAXI calls. services and air ticket booking business. In addition, the front desk is the department that guests have direct contact with, so many of the guests' requests are not made directly to the floor attendants, but to the department they contact first - the front desk. Therefore, the front desk also serves as the coordination center for the entire hotel. The requests of guests are basically the same. A hair dryer is missing, a towel is missing, a clothes hanger is needed, etc. These are usually trivial matters, but some guests will make trouble unreasonably. For example, when booking air tickets, the guest himself said that he would order three to go to Beijing. The ticket was signed by the guest himself, but when our front desk staff helped book the ticket for the guest, the guest refused to admit that he had booked three tickets and asked us to refund the cost of the extra ticket. Although it was not our fault because he had his own signed confirmation, the lobby manager still asked us to admit our mistake and refund the ticket money. I was very angry at the time, but as the saying goes: "The customer is God" and "The customer is always right" are well-known business mottos in the hotel industry, and I have deeply realized it.

The front desk of the hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated and has one day off per week. Except for the overnight shift, which has two people, the morning shift and the middle shift each have three people. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person to register and sell, and the other person to be responsible for other services and contact work. It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

We studied bit by bit, bit by bit, day by day, and we were not ashamed to ask questions. In the end, we came to the basic essentials of the entire reception. I also knew the operation process very well. However, due to the passage of time, the mastery of theory and practice was slow. Due to the slow combination, we also discovered some shortcomings of the hotel, and we also suffered from the pain and helplessness of the hotel people's discrimination against us college students. Therefore, we also had theoretical debates with some leaders of the hotel. Especially the unfair work arrangement and the psychological prejudice against us are very unacceptable to us. Two months have passed. For the sake of study, we began to proactively apply to change departments to study. However, due to the hotel's position and We had different positions and different interests, so we had formal consultations. But in the end it gave us an opportunity for departmental exchange and learning. I then applied to be transferred to the housekeeping department to be a low-level waiter. This was very different from my previous job. The front desk was a mental job, while the guest room was mainly physical labor. I began to learn to do more and talk less. This kind of job also It's very good, very single, very pure, without competition or worries. I learned how to make a guest room and how to make it tidy and clean. As time went by, after studying in the guest room for 25 days, my superiors wanted to transfer me to another hotel - a branch of the hotel.

Originally, I signed up voluntarily, but without my knowledge, the hotel directly notified me to send me there. I really didn’t want to go. But the hotel forced me to go. We once explained to the leader that we were about to end our internship and hoped to stay here and study in a stable environment. We didn’t want to have to adapt to the environment and corporate culture of another hotel in the last month. That would only make us more confused and we wouldn't learn anything, but the hotel couldn't accept our suggestion and finally contacted the school. However, when the result was unclear, the hotel made the decision to fire me. I had no choice but to leave. I ended my five-month internship and learned the basics of the receptionist's workflow and guest room cleaning. At least I learned things that I couldn't learn in school.

Although the internship was only a short period of time in my student career, during the work process, I did not simply sell my labor in exchange for remuneration, but always regarded myself as a student, especially as a social worker. To serve others according to the standards of a person, it is not enough to have only a love. What I have learned is a consciousness, the consciousness of serving others. Maybe I may not necessarily be employed as a waiter in the future, but this awareness of caring for others and contributing to society will last forever. Internship is a process of contact with society. Through this internship, I have a relatively comprehensive understanding of the hotel's organizational structure and business operations, and have come into contact with all kinds of guests. At the same time, I have also met many good colleagues and friends, who have made me more profound. They broadened my horizons and taught me how to adapt to society and integrate into society. It allowed me to get in touch with society in advance, understand the current employment situation, and make advance planning for my future employment plan. Through this internship, I discovered the compatibility between myself and society, which provided a guide for my employment direction. 2020 Hotel Front Desk Internship Experience Sample (3)

As the first reception department of the hotel, the front desk is the first department to have an impact on guests and provide services. A hotel's efficiency and profit creation basically start from here.

xx Hotel, as one of the first hotels established during the reform and opening up, had relatively advanced equipment and accommodation conditions at the time. As an important commercial and industrial city in China, xx has enough business guests. Judging from the statistics of e-hotels, 80% of the guests are representatives of enterprises or business groups who are on business in xx, and a large part of them are long-term selected e-hotels. The hotel serves as the hotel to stay in, and a long-term cooperation agreement is signed with the hotel. The accommodation of these business guests has become an important profit point for business hotels such as E-Hotel.

The work at the front desk is mainly divided into reception and room sales, check-in, check-out and fee settlement, guest answering and service request processing, telephone transfer, taxi outbound service and air ticket booking business. In addition, the front desk is the department that guests have direct contact with, so many requests from guests will not be made directly to the floor attendants, but to the department they contact first - the front desk. Therefore, the front desk also serves as the coordination center for the entire hotel. This is especially true in electronic hotels.

The front desk of the electronic hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated and has one day off a week. Except for one person in the overnight shift, there are three people in both the morning shift and the middle shift. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person to register and promote, and the other person to be responsible for other services and contact work. It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

However, the problem is also obvious.

Since this is basically not in a state of fine management, personal responsibilities are very unclear. Unclear responsibilities directly lead to unclear powers. When problems arise, they will naturally blame each other. This problem It cannot be solved through education and training. It is human nature to blame each other.

Therefore, this problem must be solved. One person, one position. This management method has been applied in many world-renowned hotels for many years, and has been spread to China for some time.

Judging from the experience of various places, this can effectively improve the efficiency of reception and other work at the front desk, and can give guests a neat and orderly feeling. According to the relevant content of consumer psychology, we know that an orderly environment will give people a sense of improved quality and a sense of superiority, which will naturally deepen their goodwill towards the business unit. At this time, coupled with high-quality room service, the hotel will Your status in the eyes of your guests will quickly rise.

In addition, electronic hotels already have relatively suitable room status display and processing systems, but they have not been well applied.

For this problem, I made a simple analysis.

Question:

After checking out of the room, it usually takes the room attendant 20-30 minutes to make the room. This speed is somewhat random. Different guests will have different requirements for making the room. The time required is also different.

However, the current operation process is: guests check out - check the room for drinks - confirm the room status and confirm the room - prepare for new guests to check in.

In many cases, guest choices are concentrated. This is mainly due to the convergence of guest choices. Therefore, the occupancy rate and new guest update rate of some rooms are very high. This phenomenon is It is determined by many conditions such as guest habits, room rates, seasons, etc.

In our current operating procedures, there is no time reserved for room attendants to make rooms. It often happens that the floor is notified to open a room before the room is completed, and then the room attendants often complain. This situation is not conducive to the improvement of room service quality.

Therefore, I propose that the existing electronic room status display monitoring system must be effectively utilized. The main methods are as follows.

1. Re-plan the process from guest check-out to OK room purchase, try to learn from the practical experience of the guest room and front desk staff, and make the most efficient operating procedures and division of responsibilities.

2. From check-out to the room service by the room attendant, the room foreman will check the room before confirming whether the room can be purchased. This operation is to avoid the above situation.

In addition, because front desk staff have been using paper and pen records for room status management for a long time, strengthening the use of computers may require more training and regulations. This conversion can be somewhat difficult. However, I believe that as long as the management is willing to do this and employees can improve their work efficiency, good results will naturally be achieved. 2020 Hotel Front Desk Internship Experience Sample (4)

As a graduate of hotel management, it has been a while since I applied to XX Hotel. Looking back on this period, this is my life This precious experience also left me with extraordinary memories. Looking back on every bit of this internship in the hotel, I feel that I have benefited a lot from it and learned a lot of knowledge that cannot be learned in classrooms and books. During the internship, the unit gave me sufficient tolerance, support and help. Under the careful care and guidance of the leaders and colleagues, and through my unremitting efforts, I have made certain progress in all aspects.

The hotel opened on xx, xx, 20xx. It is a 15-story building with a total of 262 guest rooms (suites) and a standard room area of ??20 square meters. The area where the hotel is located has dense population, developed commerce and convenient transportation. It only takes 10 minutes by car to the East Railway Station and the Bus Terminal. It was rated as a national five-star hotel on November 2, 20xx. I was assigned to work at the front desk. Although I prefer the job of receptionist to the restaurant and guest room, I am very nervous. I don't know whether I can do this job? The front desk is the facade of a hotel. It is the place where guests form their first impression of the hotel. It is the department that first affects the guests and provides services. A hotel's efficiency and profit creation basically start from here. Therefore, generally speaking, hotels have higher requirements for front desk staff, and they usually require English to pass Level 3. The services of the front desk basically cover all the services that the hotel can provide. Therefore, the front desk staff needs to have sufficient understanding of various departments of the hotel to provide guests with satisfactory and thoughtful services. During my studies, I had a deeper understanding of some basic daily front desk operations such as how hotel guests check in and check out and conducted practical operations.

The work of the front desk is mainly divided into reception, room sales, check-in registration, check-out and fee settlement. Of course, this also includes answering guests' questions, helping guests handle service requests, telephone transfer, taxi outbound call service and air ticket booking business. Waiting for work. In addition, because the front desk is the department that guests have direct contact with, many of their requests are not made directly to the floor attendants, but to the department they contact first - the front desk. Therefore, the front desk also serves as the coordination center for the entire hotel. . Obviously, the workload at the front desk is huge, and when the hotel receives important guests, the manager usually gives many instructions and even handles it personally without any negligence. It has to be said that patience and carefulness are things that every hotel employee must have. Although the work in the hotel is the same every day, since most of the guests received come from the surrounding areas for sightseeing, you can feel the different cultural atmospheres of different regions. Generally, the additional requests of guests are basically the same. A hair dryer is missing, a towel is missing, a clothes hanger is needed, etc. These are usually trivial matters. Sometimes some guests will be unreasonable and make trouble. However, as the saying goes: "The customer is God", "The customer is God". Always be right”, these are well-known operating mottos in the hotel industry.

The hotel’s front desk work shifts are divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated and has one day off per week. Except for the overnight shift, which has two people, the morning shift and the middle shift each have three people. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person registers for sales, and the other person is responsible for other services and contact work. It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and not worry. Something went wrong. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly.

Perhaps, in the eyes of others, the work at the front desk is very simple. In fact, the procedures of this work are complicated. In these few months, which may be long or short, I found that I have to do a lot of work. To do a good job, your mentality must be adjusted. No matter whether the work is heavy or leisurely, we must use a positive attitude to complete each of our jobs instead of complaining; when you make a mistake, you must do everything you can to make up for it. of fault rather than escape. Nowadays, the salary of hotel front desk staff is generally a basic salary plus commission. In other words, if there are more guests staying, the salary will be higher. This can be regarded as the motivation to encourage everyone to work hard and be willing to persist even if they work overtime. 2020 Hotel Front Desk Internship Experience Sample Essay (5)

A blank piece of paper. Only through internship can I appreciate society and life. In this humble position of the front desk, I can feel the human relations and principles in society. I am accumulating social experience bit by bit, learning how to live in the world, and understanding the complexity of interpersonal relationships. This is the most valuable part of the entire internship process. Throughout the internship process, I not only saw the good side of myself, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to things that I had never paid attention to.

Obviously, the workload at the front desk is huge, and when the hotel receives important guests, the manager usually gives many instructions or even handles it personally, and no negligence is allowed. It has to be said that patience and carefulness are things that every hotel employee must have. Although the work in the hotel is the same every day, since most of the guests we receive come from all over the country for sightseeing, we can feel that different regions have different cultural atmospheres. Of course, Lin'an's Most of them are domestic tourists, so there is little exotic atmosphere.

Perhaps, in the eyes of outsiders, the work of the front desk is very simple. In fact, the procedures of this work are complicated. In these three months, which may be long or short, I found that I have to do a lot of work. To do a good job, your mentality must be adjusted. No matter whether the work is heavy or leisurely, we must complete each of our jobs with a dedicated attitude instead of complaining; when you make a mistake, you must do everything you can to make up for it. of fault rather than escape. What I want to say is that the salary of the front desk of the hotel at the moment is generally the basic salary plus commission. In other words, if there are more guests staying, the salary will be higher. This can be regarded as the motivation to encourage everyone to work hard and be willing to persist even if they work overtime. .

The internship is now over. This is an unforgettable day, full of joy, sweat, and bitterness. It is difficult to express it clearly in a few words. These three months are short, but the process is long. I want to summarize it carefully, strengthen my shortcomings, reorganize my confidence, and welcome a new beginning. Through this internship, I really learned a lot of practical things that I couldn't learn in the classroom.

In the next two years, I will continue to study in school, because the next stage of study is also related to this internship, so it also laid a necessary foundation for my future study. Finally, I would like to thank all my colleagues and managers in the hotel for your concern and care for me during my two-month internship. I have learned a lot from you and hope that the hotel will get better and better!