English commonly used in hotels (all)

1. Good morning/afternoon/evening, sir/madam. Good morning/afternoon/evening, sir/madam.

2. Good night. Good night.

3. Have a good time! I wish you a good time!

4. Wish you a most pleasant stay in our hotel.

5. I’m sorry. I’m sorry.

6. Excuse me. Excuse me. Sorry.

7. Sorry to have kept you waiting. Sorry to have kept you waiting.

8. Just a moment, please. Please wait a moment.

9. I apologize for this.

10. Can I help you. Can I help you?

11. It’s very kind of you. You are so kind.

12. Thank you. Thank you.

13. You are welcome. You’re welcome.

14. I am at your service. I am happy to serve you.

15. Turn left/right. Turn left/right.

16. This way, please. Please go this way.

17. It’s on the second floor.

18. Happy birthday! Happy birthday!

Happy New Year! Happy New Year!

Merry Christmas! Merry Christmas!

19. May I come in? Can I come in?

20. May I know your room number and name? May I know your room number and name? Front desk

Basic sentence patterns

1. Reservation service

Good morning. This is Room reservation. May I help you?

Good morning, Room Reservation Desk, what can I do for you?

What kind of room would you like to reserve?

What kind of room would you like to reserve?

A single room or a double room?

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Would you like a single room or a double room?

For which dates do you want to book the rooms?

For which dates do you want to book the rooms?

For which dates do you want to book the rooms?

What time will you be arriving?

When will you arrive?

May I know your name?

Can you tell me your name?

How long will you be staying?

How long will you be staying?

I’d like to confirm your reservation.

I’d like to confirm your reservation.

I’ll check the room availability.

I’ll check the room availability.

You should pay a deposit of US$1,000 beforehand.

You should pay a deposit of US$1,000 beforehand.

There is a 10 per cent discount.

10% discount. 2. Reception service

What kind of room would you be prefer?

What kind of room would you be prefer?

What kind of room would you be prefer?

Have you got a booking?

Have you got a booking?

A single room or a double room?

Would you like a single room or a double room?

A double room costs 368 Yuan per night.

The price of a double room is 368 Yuan per night.

Breakfast is also included.

Breakfast is also included.

Breakfast is also included.

May I see your passport?

May I see your passport?

Could you fill in this form, please?

Could you fill in this registration form, please?

This is your room card and room key?

This is your room card and room key.

Could you sign your name, please?

Could you sign your name, please?

Can you sign your name, please?

If you leave after 6:00 p.m, you'll have to pay the full account.

If you check out after 6:00 p.m., the full day fee will be calculated.

You'll have to register individually, please.

Please register individually.

How would you like to pay, sir, in cash or by credit card?

Sir, would you like to pay in cash or by credit card?

I feel terribly sorry. this is the busiest season and all kinds of rooms are fully booked.

I feel terribly sorry. This is the busiest season and all kinds of rooms are fully booked.

I feel terribly sorry.

Do you know which unit is responsible for the reception?

Do you know which unit is responsible for the reception?

Do you know which unit is responsible for the reception?

Could you keep your room key until you check out?

Please keep your room key until you check out. 3. Cashier service

Here is your bill. It’s 2000 Yuan in all.

This is your bill. Total ***2000 yuan.

How would you like to pay, sir, in cash or by credit card?

Sir, would you like to pay in cash or by credit card?

Please check it and sign here.

Please check it and sign here.

I will write out a receipt for you.

I will write out a receipt for you.

May I check the details for you, please?

May I check the details on the bill for you?

Do you have any charges for this morning?

Do you have to charge you $10 extra.

We'll have to charge you $10 extra.

We will charge you an additional $10.

Did you make any phone calls from room, sir?

Sir, did you make any phone calls from room, sir?

Excuse me, sir, but I don’t think that will be enough.

Excuse me, sir, but I don’t think that will be enough.

Sir, I’m sorry, I don’t think the money is enough.

I am sorry, sir, there has been an error in your bill. Please wait a minute while I correct it.

Sorry, sir, there has been an error in your bill. Please wait a moment and I'll change it right away.

Is your baggage down yet, sir? Could you check out after your baggage have been brought down, please?

Sir, have your baggage been brought down? Could you please wait until you take off your luggage before checking out?

Sorry, your credit card has been stopped paying. According to the regulations of bank, it must be canceled.

Sorry, your credit card has been stopped paying. Cancellation is required according to bank regulations. 4. Exchange foreign currency

The rates of exchange are on the board there.

Today’s exchange rate is on the board there.

How much would you like to change?

How much would you like to change?

How much would you like to change?

It’s 8.10 Yuan RMB for one US dollar?

It’s 8.10 Yuan RMB for one US dollar.