Speech by general manager of hotel

I am very grateful to the group company and hotel leaders for giving me this opportunity to participate in today's competition for the position of hotel manager. This is both an opportunity and a challenge for me. I will cherish this rare opportunity to show myself and exercise myself. Participate in the competition for the position of assistant general manager of the hotel and bravely accept everyone's judgment.

My name is _ _ _ _, and I started working. 12 years, worked as a salesman, salesman, hotel waiter and hotel administrator. Taught me how to be a man, how to do things and how to work. During the period of 12, I was awarded the title of "excellent employee, service expert and outstanding cadre" for many times. As a middle-level hotel manager, I have been adhering to the style of "keeping my word, keeping my word". In June 2003, I joined the _ _ group, which is a talented and United family. With the care and guidance of the leaders and the support and help of my colleagues, I have learned a lot and made great progress. I would like to express my sincere thanks to all the leaders present! It is your support and love that make me confident to step onto the stage of this election.

Since I joined _ _ _ Hotel for two years, under the correct leadership of the hotel, I have worked hard to do every job step by step, down-to-earth, and led all the staff in the housekeeping department to achieve the business objectives set at the beginning of the year. In 2004, the room income reached 3.59 million yuan, and the completion ratio was 1 17%. In 2005, the income was * * * 3.674 million yuan, accounting for 102%. And in 2004 and 2005, organized the staff of the Housing Management Office to participate in the skills competition of the hotel industry in the whole city and the whole province, and won the first place in the whole city and the whole province with the help of technology. In the past two years, the housing management department has successively implemented the wage piecework system and the cost control contract system. In service management, the slogan we choose is "high standard, excellent service, sweet smile and mutual assistance". As the saying goes, "nothing is impossible, only unexpected." With meticulous observation and enthusiastic service, we will create a warm atmosphere for our guests in the way of "moistening things quietly". Let guests feel the preciousness of friendship, the priceless affection and the warmth of home in our hotel.

12 years of hotel work experience has enabled me to have a deeper understanding of the hotel service industry, a more comprehensive understanding of hotel management, and gained rich experience in hotel management in practice. Years of first-line work experience have developed my rigorous and meticulous work style and perseverance in the face of difficulties. And rich experience, solid business ability and meticulous work style have won me the trust and respect of leaders and many guests. I believe these experiences will be of great help to my future work. If I want to be a qualified assistant, I should not only have a certain professional level, comprehensive quality and psychological quality, but also have good interpersonal communication skills. Although I have many shortcomings, I will continue to strengthen my business study and sum up my experience in my work. If I am lucky enough to be successful in this competition, my work plan and assumption are as follows:

First, be a "helper". Assist leaders to do a good job in superior business departments, information feedback and daily procedural work. Assist leaders in project negotiation, accept customer complaints, organize opinions into materials and report to leaders in time.

Second, be a "waiter". Serving the leaders is the unshirkable duty of the administrative assistant. Things assigned by leaders should be completed in time. Serving leaders is one of the most important services for business departments and all employees. Therefore, some cultural activities can be properly carried out to create an intimate and harmonious "family atmosphere", so that every employee and his family can create a good collective environment atmosphere based on their love and loyalty to the hotel and consciously contribute all their wisdom and energy to the overall goal of the hotel.

Third, be a "coordinator". Coordinate the horizontal relationship between the hotel and other subsidiaries of the group, as well as the vertical coordination of the superior-subordinate relationship within the company, and give full play to the important factors of a group and a team.

Fourth, be a good "administrator". On-site management of hotel is the primary work. First of all, pay attention to the connotation of corporate culture. It is better to seek a kind of spiritual enjoyment than to stay in a hotel for dinner. Therefore, hotels learn from traditional culture in management, such as "ruling hotels with benevolence", inject more emotional elements into the management process, and strengthen the management effect through "teaching by example" to gradually realize the service from "servant" to "gentleman". In my opinion, to be a good manager, we must first manage ourselves. Only in this way can we establish a firm work belief and form a good work style, which is also more conducive to our own growth.

Verb (abbreviation of verb) looking for "growth point" The competition in the hotel industry is no longer a simple competition between software and hardware, but a competition between corporate culture brands, which embodies the same values of enterprises and employees. Therefore, the hotel must encourage the implementation of all-staff sales, and everyone should make corresponding plans and measures with clear annual goals, with clear goals, and strive to "do it carefully" in every detail of the work, so that saving a penny is equal to earning a point. Learn to operate the self-elimination system and do a good job in internal marketing and internal management, so as to go out and introduce maturity.

As an active participant in this competition, I hope to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will "be an upright person and do things seriously."