Traditional Culture Encyclopedia - Hotel accommodation - What is the welcome etiquette?
What is the welcome etiquette?
Welcome means that in interpersonal communication, when there is an appointment in advance, the host sends a special person to a place known to the visitor to wait for the other party's arrival.
1. Standing: Standing: The female greeter stands with her feet in a " or " shape, with the heel of her left foot close to the sole of her right foot. ?
a. Female greeter Guests should stand with their feet in a "T" shape or a "V" shape, with the heel of the left foot close to the sole of the right foot at an angle of 35 degrees. The hands should hang naturally on the abdomen, and the right hand should be placed on top of the left hand. The ideal angle between the two feet is 35-45 degrees. The hands hang naturally on the abdomen, and the right hand is placed on top of the left hand. The male greeter should stand with his feet shoulder-width apart, his legs straight, and his right hand behind his hands behind his left hand. ?
b. The male greeter stands with his feet shoulder-width apart, his legs straight, and his right hand behind his hands behind his left hand.
2. Leading: When leading, make an inviting gesture: naturally bend your right arm, lift it to chest height, and bend it naturally.
a. When leading, make an invitation gesture: bend your right arm naturally, lift it to chest height, straighten your fingers and put them together, palm upward with the elbow joint as the axis, point to the target, and move Don't go too far. Straighten your five fingers together, point your palms upward with your elbow joint as the axis, and point to the target. Do not move too sharply.
b. When leading a guest, you should walk sideways about 1.5 meters in front of the left side of the guest. At the same time, use your peripheral vision to observe whether the guest is following. During the walk, you should turn back to signal the guest from time to time, and just observe whether the guest is following. Go up, turn around from time to time to signal guests while walking, and remind guests to slow down when going up steps or turning.
c. When greeting, follow the four-first principle, first the female before the male, first the old before the young, first the guest before the host, first the host and then the third. When greeting, follow the four-first principle, first the female before the male, first The old and the young, first the guest and then the host, the same. When a guest brings luggage or a heavier briefcase, ask the guest for advice. If the guest repeatedly refuses to help,
d. When the guest brings luggage or a heavy briefcase, ask the guest for advice. If the guest repeatedly refuses to help, there is no need to ask again. All the guest's belongings must be handled with care. There is no need to ask again and again, and any items belonging to the guests must be handled with care. During peak dining hours, if there are no vacancies in the restaurant, you must apologize to the guests and explain the situation.
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