The story of excellent hotel staff

Whether in school or in society, you will inevitably come into contact with or use story materials, which can play a role in carrying forward the spirit of a specific era and guiding readers to know and learn advanced. Want to draft a contract but don't know who to consult? The following are the stories of outstanding hotel employees I compiled for your reference, hoping to help friends in need.

Zhang Liming, 1 deeds of outstanding hotel staff, has become the backbone of the hotel staff in a short time since he entered the store in 20xx. He listens to the work arrangement of the hotel leaders, humbly asks the old staff, and earnestly studies the hotel professional knowledge.

I remember that when Zhang Liming first entered the store, he was not engaged in the hotel service industry, so he was not familiar with the post of floor, for fear that it would hold everyone back and discredit the advanced departments. Especially in customer service, she was very timid, but with the patient guidance of the regional director and her personal efforts, this timidity was quickly dispelled. I remember that her first personalized service was to clean room 1605, and found a wet umbrella on the carpet of the room, wrapped in a plastic bag. At this time, she thought that the umbrella is not easy to dry when it is wet, and it will become moldy after a long time, and it may also wet the carpet in our room and cause the room.

Although this is a very common thing, it is her thoughtful service that touched the guests and won a letter of commendation from them. As a waitress, she provided personalized service for her guests for the first time, which was praised by the guests, and her colleagues gave her favorable eyes, which brought her great encouragement. In the later customer service, she received more than 20 letters of commendation in 20xx, excluding oral letters of commendation. 20xx 1 1 was rated as the model of hotel service in the activity of "establishing standard consciousness and improving service quality" held in the hotel 10.

One of the words in the skill competition held by the hotel in June 20xx is room art flower arrangement and fruit basket making, which are new words for the floor. She used her off-duty time to consult the florist and discuss with other colleagues, trying to improve the room art flower arrangement from a little to fine in this activity, which was her good result in winning the second place. As the backbone of the staff, she always thinks of everyone and the group. Whenever there is a new employee, she will take the new employee to the supervisor and share all her knowledge about the guest room with the new employee without reservation, because she thinks that the floor work is complicated and her strength is negligible. Usually I often work overtime on the floor without complaining. Outstanding performance in the year of 20xx, and was rated as an outstanding hotel employee.

Singing and laughing all the way, the encouragement of success, opportunities and challenges are all there. I believe she will go forward and win more repeat customers with the best service.

Story of Excellent Hotel Staff 2 He, female, born in March 2005, 1983, is currently a pastry chef at Kaiyuan Du Ming Hotel in Kaifeng.

Kitchen work itself is very hard. Working in a five-star hotel is not only a heavy workload, but also a high service standard. In the face of many difficulties, she showed commendable dedication. She insists on people-oriented, thinks for everyone everywhere, and plays an exemplary role in her work, and her colleagues are very moved. In recent years, He has innovated the variety of dim sum, carefully crafted it, and wholeheartedly let customers use satisfied and exquisite dim sum. In terms of food safety, he strictly checks to ensure foolproof. In the process of several reception tasks, she has been praised by leaders and customers many times!

Since coming to work in Kaiyuan Hotel, He has been loyal to his duties and devoted himself to his work with his valuable professionalism and enthusiasm for customers. At work, relying on my prestige and superb cooking skills among my colleagues, my colleagues and I have taken a series of effective measures to overcome difficulties, forge ahead and work hard. Chinese restaurants not only have a large passenger flow, but also undertake important reception tasks, with high standards of work requirements. The pastry room is also one of the very busy departments of the hotel. Sometimes, in order to ensure the smooth and punctual eating, He Jacky and his colleagues start preparing at 5 o'clock every morning, which means getting up at 4 o'clock every day. Sometimes, when she receives large meetings and is short of staff, she still actively insists on working until the evening 10. Some people say: you are underground workers every day, and you can't see the sun all day long. Yes! Such working hours can be handled in summer, and the environment can be imagined in winter. Not only a person can't sleep well, but even his family can't sleep well. From the post, we can see that it takes a lot to do this job well, even more for a girl than a boy, but he Jacky not only did it, but also did it well.

But recalling the scenes in her works, look at the scars on her hands and arms burned by oil, and the dark circles like pandas. You can see her from morning till night. She never talks about her tiredness and bitterness. She has worked in the hotel for almost three years and has been conscientious. She worked quietly in her ordinary job.

The work in the above aspects is excellent, which meets the requirements of the hotel's advanced personal evaluation. Please ask the hotel leaders to select this employee as the advanced employee of the hotel!

Tales of excellent hotel staff 3 "Where is the heart, where is the dream. How far a person can go depends on who she walks with. The heart is in the five peaks, and the dream is also in the five peaks. In the days of walking with Wufeng, I will go further. "

This is the work diary of Yang Xiaomei, the room attendant of Cuiyanfeng. As the saying goes, words must be done. The language in Yang Xiaomei's diary is her voice and her unremitting pursuit in practical work.

High standards, strict requirements and good customer service are the goals set by Yang Xiaomei.

She is from Daganhe Village, Jingangku Township, Wutai County. After graduating from junior high school, with admiration and yearning for Wufeng Hotel, she came to the hotel in March this year and worked as a waiter in Cuiyanfeng Guest Room. Because I grew up in the hinterland of Wutai Mountain, I am familiar with everything here and full of yearning for the Five Peaks, so I quickly adapted to the working environment of the guest room. After taking office, the supervisor personally took her to serve. "She threw herself into her work with great enthusiasm." The supervisor said. Every day, Yang Xiaomei always arrives early, dressed neatly and full of energy, waiting for the supervisor to arrange work for her. At first, the supervisor cleaned the room in front, and she followed closely. The supervisor explained the cleaning procedure to her while tidying up. She listened attentively and actively asked some unclear links with an open mind until she made it clear. A few days later, the house manager really liked this serious, careful and rigorous employee and was determined to be strict with her, so that she could form a good habit of being meticulous from the beginning.

On the fourth day after taking office, Yang Xiaomei carefully asked the supervisor to clean the guest room himself. After obtaining the consent of the supervisor, she happily let go: cleaning the garbage, removing the sheets, changing the quilt cover, making the bed, cleaning the bathroom ... Looking at the room she cleaned, Yang Xiaomei looked around, not satisfied here, not satisfied there. She didn't stop until the supervisor came to check. When she was praised by the supervisor, she cried with joy. She wrote in her diary that day: "Giving is also a kind of happiness."

In the following guest service, Yang Xiaomei always has high standards and strict requirements for himself, and always makes the bed at noon and night on time, ready to welcome guests at any time.

Now, Yang Xiaomei is a service expert in Cui Yan Kefeng Building, but she is still not satisfied. In daily customer service, she is strict with herself and often makes innovations and bold improvements in service details. "She has been strict with herself. In the recent hotel competition, she successfully ran for the vice captain of the training team. She is a good employee who is bent on winning glory for the five-star brand. " Li Shufeng, her supervisor, said.

Honor always belongs to those who dare to make progress and dedication. Because of her excellent service and performance, she was rated as an excellent employee in 10.

Story of excellent hotel staff 4 Hello, everyone. Today, I am honored to be named as an excellent employee of the Food and Beverage Department. I am also very excited and proud, because the reason why I have today's achievements is inseparable from the usual care and help of leaders and colleagues. At this moment, I don't know what language to express my feelings. Xx Hotel, a warm and happy family, I grew up for 9 years and witnessed its ups and downs. There were laughter, tears, bitterness and sweetness along the way. Today, she is thriving and thriving. It is because of her that I have honed my will today. Today's honor is the affirmation of my leading colleagues.

Looking back, scenes of the past come to mind. Every day, I am alone in the sky, in the wind and in the rain. I once remembered that the hotel had a very important reception task in those days, so I couldn't get off work normally, and the children at home were left unattended, so I had to leave them alone at home. When I left, I just said "baby" and obeyed. You play at home alone, and mom and dad will go home after work. Looking at the child's immature expression, I was very entangled in my heart. I smiled at the child with tears and left. I was very ambivalent and unhappy all the way, and felt that the child was too pitiful. I dare not think about what will happen to my children at home alone. I want to go to the hotel unconsciously, watching my colleagues' intense and orderly work, and feel that I should adjust my mentality. Since you have chosen the hotel profession, you should do well, give up your family and take care of everyone. It's time to live up to the trust of the leaders and not to think too much about the work at hand, so I started a new day's work. As time went by, I forgot my worries and worked late. After work, I hurried home, thinking about my children alone. Anxiety has returned, and I finally got home. When I saw that the door was unlocked, my heart was in my throat again. When I went out, the door was clearly closed and I didn't have time to think about it. I jumped into the house and saw that there was nothing unusual in my home. My daughter has fallen asleep on the sofa. At this time, I can't control myself anymore. My tears fell, thinking that my daughter didn't know she was waiting for her mother at the door. Fortunately, my daughter didn't go out alone, and she didn't meet any bad people, so she didn't dare to think about it. How I blame myself for not taking good care of my child as a mother and abandoning her for work. At this time, the child woke up. When she saw that I seemed to forget my previous unhappiness, she threw herself into my arms and smiled happily. Seeing her innocent smile, I was relieved and held my daughter tightly in my arms.

As a cashier in a restaurant, I know my responsibility is great. Every day, I not only receive every guest who comes to order food, but also do every checkout work accurately. The bar is a window of the restaurant. My words and deeds are directly related to the image of the whole department, and it is also an example for other employees. Cashier's work is really complicated, big and small, and both are indispensable. It can be said that it is the central link of the whole department when receiving the work task. First of all, I have to get in touch with the chef at the first time, and then tell the chef. Then I have to communicate and coordinate with the lobby foreman, arrange the shift reasonably, and do a good job in every reception. The reason why we should keep a clear head, full of emotions and optimistic attitude every day, and don't mix other thoughts into our hearts. I remember once, the guests in the restaurant left one after another, leaving only one private room in full swing, about 65438+. Walking on the "eight" road, I suddenly squatted in front of the bar and said loudly: the waiter pays the bill. I quickly greeted him and said, "Please wait a moment, sir", and then ordered others to pour a cup of tea to sober up the guests. Suddenly, the guest suddenly got angry and said, is there a discount? Call your manager. At this time, I patiently explained to him, told him what a discount was, and explained it to him. Unexpectedly, the guest took out a stack of money from his bag and threw it at me and said, "Take it." I was very sad and wronged at that time. I thought the guest must be drunk, so I shouldn't care about it, and I can't care about it. I had to bend down, pick up the money one by one and say to the guests with a smile, "Thank you!" " Then give the change and invoice to the guest. Who knows the guest left a dollar when he left, and left without saying anything. What does a dollar mean? I think it is very weighty, because the guest's satisfactory departure is his affirmation of my work, and a dollar is my encouragement, which makes me more confident and confident. This is the purpose of service. Walking on the way home, everything that happened before echoed in my mind, and I was secretly pleased. Suddenly I feel that this job is very meaningful and important to me. I have no worries and don't want to give up.

Now I feel extremely honored. Although the honor is for me personally, I feel that I am just a representative of many hotels that have not won this honorary title with me. Any guest's praise and praise are closely related to the efforts and sweat of members in different fields of the hotel. Therefore, I sincerely want to say, "Excellence belongs to me, it belongs to all the staff of the hotel." I didn't make a great contribution to the hotel, and I didn't make any gratifying achievements worth showing off. I just try my best to do my job well in my post, try my best to complete every reception, sum up experience and learn from it. I try to do my work better every time, get along well with my colleagues and cooperate happily. Nevertheless, my contribution has been recognized by the hotel, and this selection activity of the hotel has once again conveyed and explained to every employee: as long as you pay, as long as you do your job well, you will be rewarded. Therefore, I think working in a hotel is excellent, whether it's doing a good job in a down-to-earth manner, satisfying guests with a serious and responsible sense of service, or becoming the backbone of the hotel with excellent and solid comprehensive quality.

Being rated as an excellent employee this time is the hotel's affirmation of my personal work ability and achievements, and it is also an encouragement for me to work better in the future. I also firmly believe that my future work will be better. The development of the hotel makes me grow, the concern of the leaders makes me feel happy, and our joint efforts make the hotel more brilliant.

Since the establishment of the hotel comprehensive department, xxx, as the head of the comprehensive department, has shouldered six major functions, namely: administrative management, personnel management, safety management, market development, purchasing vehicle warehouse management and logistics management. There are only five people in the general department, and basically everyone has two or more jobs. It can be said that the work is complicated, heavy and heavy. However, as the head of the comprehensive department, he led the members of the department to do every job diligently, and Qi Xin Qi Xin cooperated to complete every job assigned by the leaders.

I. Administration

1. As the staff assistant of the leader, she tried her best to assist the hotel leader to grasp the overall situation of the work, coordinate the work between the various departments of the hotel, and upload and release it in time. According to the hotel leaders' resolutions, the hotel staff handbook, rules and regulations, management regulations, assessment attendance system, post operation process, reward and punishment system and other management systems and corresponding work forms were formulated. And supervise the implementation, so that the management of each department has rules to follow, so as to manage people by system; According to the change of the hotel structure, the organization chart of the hotel was revised, and the job responsibilities of each department manager were formulated, and the job responsibilities of each department were sorted out and improved, making the job responsibilities of each department more clear.

2. Do a good job as a secretary, draft resolutions and decisions of hotel meetings in time, issue them for implementation, supervise their implementation and communication, make arrangements for monthly briefings, and timely report good deeds, appraisal, rewards and punishments in the briefings. Organize and summarize all kinds of lease contracts and agreements signed by hotels, establish a contract registration system, better urge department members to sign contracts within their jurisdiction in time, handle all kinds of settlement in time within the validity period of contracts, and improve the contract management level.

Second, personnel management.

Since xxx undertook the personnel management work, it has formulated strict working procedures from in-store training of employees to employee transfer and resignation approval, and compiled various forms for daily use of personnel work to standardize personnel management. And control the labor cost of expatriate employees, strictly control the number of positions of expatriate employees, and be responsible for signing contracts for expatriate employees and various employee benefits and employee activities, such as New Year's Day party, small holiday welfare distribution, birthday cake, etc.

Third, safety management.

As a public gathering place, the safe operation of the hotel is the overriding responsibility. In order to ensure the smooth operation of the hotel, xxx not only established a fire safety management network framework and fire files,

Moreover, a series of fire safety management systems have been formulated to implement the safety work to each responsible person, so that everyone has the responsibility to maintain the safety work. And cooperate with the fire safety administrator to conduct regular safety inspections on fire control facilities and equipment, find hidden dangers in time, and rectify and maintain them in time. Eliminate fire hazards in the bud, and meet the standards for many times in various safety inspections.

Fourth, market development.

Supervise full-time sales staff to do market research, know the prices of hotels in the same industry every day, and make a room dynamic analysis report to the management department to analyze the competitive advantages and disadvantages of hotels in this city in detail, so as to formulate different prices and marketing plans according to different seasons. As the person in charge of the comprehensive department, he can fully coordinate the follow-up services of all departments of the hotel, arrange the sales staff to publish the monthly hotel room prices and discounts on the Tourism Bureau website and the government public website according to the requirements of the Tourism Bureau, and publicize the hotel. And urge the sales staff to pay a return visit to customers at any time, collect opinions and report them to the management department, so that the management department can keep abreast of customer trends and improve service quality.

Verb (abbreviation for verb) procurement, vehicle and warehouse management

1 As the person in charge of commodity procurement, we have formulated strict procurement procedures and operating procedures, so that the commodities purchased by various departments have a complete set of operating procedures in four links: plan approval, procurement, commodity warehousing and departmental use, and each link is strictly controlled, so that the purchased commodities meet the quality requirements of the procurement department, and the prices are low and reasonable, and unqualified products can be returned in time.

We will conduct regular market inquiry and research on the goods supplied by some suppliers together with the financial department, and review and check the supply prices of all suppliers at the end of each month according to the results of market research, and re-review and price the unqualified prices and incomplete bills to reduce costs from the source.

2. The warehouse management has also formulated the procedures for receiving goods, inspecting goods and delivering goods, so that the warehousing materials can be received only after the invoices, receipts and lists are complete and qualified, and the received materials are delivered according to the bill of materials. And supervise the warehouse keeper to check the inventory with the financial department on time every month, make detailed accounting of the materials, understand the inventory items and usage, and replenish the required items in time.

3. The vehicle management regulations have been formulated to ensure the normal dispatching of vehicles, and the vehicles are put on time after work, ensuring the safe driving of 30,000 kilometers without accidents throughout the year.

Six, logistics management

Formulated the Regulations on Staff Dormitory Management and the Regulations on Staff Dormitory Management Reward and Punishment, and established staff dormitories.

The Management Committee combines hotel management with employee self-management, regularly checks dormitory hygiene and environmental sanitation with dormitory administrators every week, selects civilized dormitories every month, arouses the enthusiasm of employees to care for environmental sanitation, and truly rewards excellent employees' dormitories, so that employees can have a comfortable, clean and safe living environment. For the entertainment environment and service quality of the chess room, strict management system and health inspection and assessment system have been formulated to satisfy the guests.

6 xxx, the story material of excellent hotel staff, entered the store in June 200x, 1 1, obeyed the work arrangement of hotel leaders, humbly asked the old staff, earnestly studied the professional knowledge of the hotel, and became the backbone staff of the hotel in a short time.

I remember that when she first entered the store, she was not engaged in the hotel service industry, and she was not familiar with the post of floor, for fear that it would hold everyone back and discredit the advanced departments. Especially in customer service, she was very timid, but with the patient guidance of the regional director and her personal efforts, this timidity was quickly dispelled. I remember that her first personalized service was to clean room 1605, and found a wet umbrella on the carpet of the room, wrapped in a plastic bag. At this time, she thought that the umbrella was not easy to dry when it was wet, and it would become moldy after a long time, which might wet the carpet in our room. This will cause damage to the facilities and equipment in the room. Thinking of this, she took the guest's umbrella to the bathroom to open it, turned on the exhaust fan in the bathroom, and finally left a message for the guest. Although this is a very common thing, it is her thoughtful service that touched the guests and won their praise. As a waitress, she provided personalized service for guests for the first time, and was praised by guests and colleagues, which brought her great encouragement. 20xx 1 1 was rated as the model of hotel service in the activity of "establishing standard consciousness and improving service quality" held in the hotel 10.

One of the words in the skill competition held by the hotel in June 20xx is room art flower arrangement and fruit basket making, which are new words for the floor. She used her off-duty time to consult the florist and discuss with other colleagues, trying to improve the room art flower arrangement from a little to fine in this activity, which was her good result in winning the second place. As the backbone of the staff, she always thinks of everyone and the group. Whenever there is a new employee, she will take the new employee to the supervisor and share all her knowledge about the guest room with the new employee without reservation, because she thinks that the floor work is complicated and her strength is negligible. Usually I often work overtime on the floor without complaining. Outstanding performance in the year of 20xx, and was rated as an outstanding hotel employee.

Singing and laughing all the way, the encouragement of success, opportunities and challenges are all there. I believe she will go forward and win more repeat customers with the best service.

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