I am a hotel receptionist. How to deal with guests who deliberately provoke and insult, but I must avoid being complained. Thank you.

Apologize first, then praise the guests for their good looks, and then tell them about their difficulties and mistakes. Don't embarrass me, a weak woman who works, or you will be fierce if you don't work. Explain that such people are not worthy of respect. If you don't fight or do it, it's no good being bullied too much. You can bear it. Of course you can.