Five articles summarizing the company's front desk work.

In the work summary, we should affirm the achievements, find out the shortcomings, draw lessons, put forward opinions and goals, get everyone's affirmation and support, unite people around us to the maximum extent, attract the attention of leaders and get their support. The following is a summary essay of the company's front desk work that I carefully arranged for you. I hope you like it!

Model essay on the summary of the company's front desk work 1

20__ years have passed, and I have been a receptionist for more than a year before I know it. The contribution of the front desk to the company's development is not as great and direct as that of the company's business, marketing and financial departments, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. The work of 20__ years is summarized as follows.

First, the daily work of the front desk

The receptionist is the first person to show the image of the company. Since I joined the company, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

When there is not enough water in the drinking bucket, people will be asked to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If things in the office are broken, such as air conditioning switches and bathroom lights, they will call the property manager in time to check the reasons and ask the property manager to install the equipment they need to buy. Contact the merchant directly to solve the problem of after-sales switch attendance machine. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

When the employees of the project department need to book air tickets or air tickets on business trip, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free. For leaders or colleagues who need to make a reservation on business trip, I will send a text message or call them to confirm the hotel details after booking; There is also a birthday cake appointment for employees. I will confirm the time with the employees the day before the appointment. The training materials and confirmations received from the personnel of the project department are classified according to the file bags. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.

Export the attendance details from the attendance machine before the 25th of each month, send an email to check with you if it is unclear, and then make a statistical summary. Organize employees to carry out activities at 5 pm every Wednesday. Through the activities, everyone's team consciousness has been improved and they have been well trained. It's cold recently, and fewer people are willing to go out. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist members of the marketing department, and work with him to send gifts to customers and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

When purchasing office supplies, I didn't make a good plan and didn't consider it comprehensively enough. I only saw what was missing. This requires me to pay more attention and worry more in the future. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, it must be carefully checked and confirmed before sending it out. There are also some letters of the same type. Sending it out can easily make others think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

Now is the new year. In this year, I will be down-to-earth, seriously complete my work, and do my bit for the development of the company!

Model essay on the summary of the company's front desk work II

The past 20 years have been full, busy and happy. On the occasion of this new year, in retrospect, during the almost five months since I came to our hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have been able to finish my work independently and never know anything about the reception work at the front desk of the hotel. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

First, pay attention to the image

The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must require light makeup, work clothes and a good mental outlook, so as to maintain the image of the hotel and let guests know and see the mental outlook of our hotel. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Second, the front desk business knowledge training

Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

Third, the front desk English

It is a basic requirement for every receptionist to have a certain ability of English at the front desk, so as to better serve foreign guests. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fourth, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the hotel, I will dedicate my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Company's front desk work summary model essay 3

Summary of administrative front desk work

I have been in _ _ company for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.

After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Keep in good working condition

Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.

Company's front desk work summary model essay 4

The coming year is full, busy and happy. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.

First, strengthen business training and improve their own quality.

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.

Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.

"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the HSE room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.

Third, strengthen their own sales awareness and skills to improve the housing rate.

With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is UG. In order to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues.

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.

In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.

1. The service lacks flexibility and initiative, and is afraid of doing something wrong.

2. Encounter unexpected events, lack of good psychological quality, can not calmly deal with problems.

In the reception of a large conference team, you can't control the room well.

The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.

Company's front desk work summary model essay 5

In a blink of an eye, 1 month passed. This 1 month has changed me a lot and taught me a lot. When I first entered the society, I encountered many problems and needed to learn interpersonal skills.

On the recommendation of a friend, I came to work in Fiona Fang Express on time. With enthusiasm for my first job, I took the first job in my life-receptionist, room 145. Compared with Zhengzhou, the number of rooms is not bad. For each _ _, the front desk is the core of the whole _ _, and it should be. Image is on the one hand, and personal quality is also very important. Personal qualities, including language ability, adaptability to people and things, and attitude towards emergencies, are the information center where most of the guests get _ _ information, so the staff must have a good understanding of _ _ information. To sum up, you can use the following five items to elaborate:

1, courtesy, etiquette. Including: how to smile, how to provide service for the guests, and the language of the guests in the service.

2. The front desk staff also cooperate and unite because of the cooperation of the floor staff, which is beneficial to the interests of _ _ _.

3, the front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very complicated, which can be roughly divided into three aspects: check-in procedures for guests, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information for guests and communicating with them.

4. language. It is forbidden to use local dialects in the usual guest service at the front desk. Why? 1 is disrespectful to guests. 2. It lowers personal quality and brings bad influence, so it is a basic requirement to use Mandarin at all times.

5. Collect and master relevant local scenic spots and latest information. Most of the guests who come to stay in _ _ come from various cities and abroad, which requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and nationalities. These are the prerequisites for us to serve our guests better.

Reception at the front desk is a very simple job, but there are still many things to learn. I will try my best to do my job well. Only in this way can I constantly improve and perfect myself. On the other hand, it is interpersonal relationship. The feelings between students in school are sincere, and there are not many interests. However, when entering the society, everything you say and do needs to be considered repeatedly. Of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, which can enrich my life and reflect my life value.

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