Hotel conference service specification

Sincere and enthusiastic: Warm and friendly behavior and considerate service behavior will make participants feel warm and happy. Pay attention to etiquette: conference reception service is a typical social etiquette activity, so we must treat people with courtesy and reflect our quality. Paying attention to etiquette includes: dressing neatly, dressing appropriately and being amiable in appearance; Steady and dignified behavior, natural behavior, calm and generous; Verbally, the tone is mild and gentle (/fwzx/ 142.html).

Meticulous and thoughtful: the content of conference reception service is specific and complicated, involving many aspects. According to the intention of the leaders and the requirements of the meeting, it should be carefully organized, coordinated, coordinated internally and externally and carried out in an orderly manner. Through the service, ensure that the meeting goes smoothly as scheduled from beginning to end.

Act according to the rules: Enterprises have rules and regulations on conference reception services, and should consciously act according to the rules. Do not raise or lower the service standard without authorization.

Ensure safety: conference reception service personnel should strictly abide by various rules, regulations and working procedures of security work to prevent all kinds of accidents that endanger participants.

Meeting confidentiality: observe the confidentiality discipline. When contacting some confidential affairs, service personnel shall not ask about the contents of the meeting, secret documents, message materials, etc. If they have to ask questions because of their work needs, they should pay attention to confidentiality.