How to complain about poor hotel service attitude?

You can complain to 12315. If there is a dispute with a merchant, be sure to keep relevant documents or evidence. It is best if you have communicated by phone. All phone calls are recorded. These are very important when it comes to going to court. Consumer complaints, appeals and reports must be registered, and the name, unit name, phone number, postal code, illegal facts and relevant clues and evidence of the respondent must be recorded in detail; the name, address and complaint of the complainant must be recorded in detail. Requirements must be recorded carefully.

1. Conditions for consumer rights protection:

1. The plaintiff is a citizen, legal person or other organization that has a direct interest in this case;

2. There is a clear The defendant;

3. There are specific litigation claims, facts and reasons;

4. It falls within the scope of the people's court to accept civil litigation and the jurisdiction of the people's court subject to the lawsuit.

2. Consumer rights protection procedures:

1. After accepting the complaint, a transfer order will be issued to the unit complained against or the competent department, and a complaint letter will be attached, requiring that the complaint be processed in accordance with relevant laws. , regulations, policies, and respond within a certain period of time.

2. For complaints with complex and controversial content, the Consumers Association will handle them directly or jointly with relevant departments. If identification is required, the relevant statutory identification department will be submitted for identification and a written identification conclusion will be issued. The expenses required for appraisal are generally borne by the party responsible for the appraisal conclusion.

3. Important complaints that involve a wide range of areas, endanger the rights and interests of consumers, or harm consumers’ rights and interests in a serious and prolonged manner will be reported to the government or relevant departments in a timely manner, and will also be reported through the mass media. Expose and criticize, and cooperate with relevant functional departments in investigation and punishment.

Legal basis:

"Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 15 Consumers have the right to The right to supervise work to protect consumer rights and interests. Consumers have the right to report and accuse behaviors that infringe on consumer rights and interests and the illegal and dereliction of duty of its staff in protecting consumer rights and interests, and have the right to make criticisms and suggestions on the work of protecting consumer rights and interests.