How to write a year-end work summary for room attendants

Summary is a written material that reviews and analyzes a certain stage of study, work or its completion afterwards. It helps us find the laws of the development of work and things, so as to master and apply these Rules, come and write a summary quickly. The following is the year-end work summary of the room attendant compiled by the editor. I hope it can help everyone!

The year-end work summary of the room attendant 1

Under the introduction of a friend this year, I came to When I arrived in __, the moment I knew I could come to Beijing, I was very excited and cherished this opportunity. I studied hotel management in university, but I had never had the opportunity to practice it. I always wanted to have an opportunity to be able to Let me apply what I have learned, and finally the opportunity came. With a dream-chasing heart, I came to XX. When I first arrived at the hotel, I studied hotel culture and theoretical courses.

After the training, we were assigned to various positions. In the first week after arriving, I was assigned to the guest room. Having worked with my parents since I was a child, I thought that I was very able to endure hardships, and I also I was prepared to endure hardships. In the housekeeping department, I mainly learned from my master to clean the room and make the bed. Although I was fully prepared before, the first day of work was really unbearable for me, and I began to insist on myself. I had doubts about things, but Master has been encouraging me. She always said that you must persist in everything. If you shrink back when you encounter difficulties, what will you do in the future? Persistence is the most important thing in everything. I am very grateful to Master for the encouragement at that time. If it weren’t for her, I probably wouldn’t have persisted.

In the second week, I was assigned to a restaurant and learned a series of basic restaurant service methods from senior restaurant waiters how to set up the table, remove the table, order, serve, and pass the dishes. And have a better understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I am very nervous. I don’t know whether I can do this job. But what makes me happy is that the hotel’s Most of the employees are so warm and friendly. They are not indifferent to us because we are interns. After hard work, a sweet smile from colleagues or an ordinary "Thank you" will move people. The front desk is the facade of a hotel, where guests form their first impression of the hotel. The services of the front desk basically cover all the services that the hotel can provide. Therefore, the front desk staff needs to have sufficient understanding of various departments of the hotel to provide guests with satisfactory and thoughtful services. During the study, I gained an in-depth understanding of some basic daily front desk operations such as how hotel guests check in and check out, and performed practical operations.

The internship days ended like this day by day. I did learn a lot during these days. In addition to learning some basic skills and service knowledge, I also learned how to be a good person and how to deal with my own problems. interests and the interests of the hotel, how to handle the interpersonal relationships between colleagues, and how to adjust my mentality. What I learned more is that as a waiter, you should have a strong sense of service. When chatting with a department manager, the manager mentioned service awareness. I strongly agree with his point of view: "Service awareness not only requires waiters to have the concept and desire to provide quality services to guests, but also should have the same attitude toward their colleagues." Awareness. "

The year is coming to an end, and I have a new understanding of the position of hotel room service. Of course, I am very grateful to my leaders and colleagues for their help during the new year. During the year, I will work harder and use the knowledge I have learned to make my own efforts for the development of the hotel. I hope the hotel will get better and better tomorrow.

Room Attendant Year-end Work Summary 2

Dear leaders:

Hello, I am ___, a tense and busy year is about to begin It’s over. Looking back on my work this year, I have a lot of gains and experiences. In order to take the department's work to a higher level next year, it is necessary to summarize the gains and losses in this year's work. Let's summarize my work below.

Overall review of work:

Profitability is the first goal of an enterprise and the only guarantee for its survival. The work of a department must also focus on the central work of the enterprise. Make a fuss. As a service department, the housekeeping department is our first priority to provide guests with a clean, quiet, comfortable and warm resting environment, but at the same time we are also responsible for generating revenue and reducing expenses for the company. Over the past year, through the joint efforts of all employees and department managers, the parts with operating indicators have completed the tasks assigned to us by the leaders of the villa at last year's work meeting. While working hard to generate income, we also do not forget to save. The department carries out the saving work throughout the year, and does its best to reduce costs while ensuring the quality of work and not affecting customer service. We are fully aware of every penny saved. The money is the group's profits.

In ____, I completed the following work:

1. Learn and standardize the service terms of the position, and strive to improve the quality of customer service. In order to reflect the professionalism of hotel staff, in view of the fact that I am not familiar with and non-standardized the service terms of each position, I learned the service terms of the position among my colleagues and during the training of the manager in charge of the guest rooms of the group, and carried out the essence retention. Remove the bold and then absorb it for use as my language guide for communicating with guests. Since I started standardizing my service terms, my communication with customers has improved significantly. So in any period of work, the most important thing is persistence, reviewing the past and learning new things. I will increase the intensity of learning and application of this.

2. Increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch. The guest room department is the main revenue-generating department of the company, and its cost is also very high. Based on the idea that saving is creating profits, my colleagues and I start from ourselves, start from scratch, and eliminate all waste. The main performance In: ① Recycle disposable low-value consumables for guests, such as toothpaste, which can be used as a cleaning agent ② It is required to turn off the aisle lights on the check-out floor every morning and turn them on after six o'clock in the night shift; unplug and remove after check-out If the electricity card is implemented day after day, the company can save a lot of money in electricity bills.

3. In order to do a good job in the sanitation and service of the guest rooms, the leaders often assess and evaluate our room cleaning skills and ward rounds. From this, we found out whether there were any non-standard and unscientific problems in our operations. In response to the existing problems, the district leaders and above held a special meeting to analyze the existing problems, retrain the employees, and correct the bad operating habits of the employees. We also used the off-season to practice continuously and carefully cleaned and inspected each room. Through the assessment, we achieved certain results. The sanitary quality of the rooms was improved and the number of overtimes for ward rounds was reduced.

4. The leaders adopted centralized training, special training, individual guidance training and other methods for employees, which greatly improved employees' hotel awareness, further deepened the service concept, and made employees consciously take a smile. We have a clear understanding of what personalized service is, from sensibility to rationality, and the entire group has formed a good atmosphere of "all work is to satisfy guests." This deepens employees' comprehensive review and improvement of early job training, department training, and team training from theory to practice.

Due to various reasons, there are some problems in my work:

1. It is easy to bring personal emotions to work. When I am happy, I am enthusiastic and thoughtful, and when I am unhappy, I am negligent. , try to overcome this situation as much as possible in the future, and truly establish in your mind: the consciousness that the customer is God.

2: The cleanliness of rooms and public areas needs to be further improved.

3: The service standards of each position need to be further strengthened.

4. The facility and equipment maintenance plan has not been implemented in place.

5. Due to poor consideration when handing over the class, I thought that small problems did not need to be explained clearly, which led to the occurrence of problems of this kind. The school does not know that small things can easily lead to big mistakes. We must take strict precautions in the future to avoid mistakes. .

My plans for next year are:

1. Do every job carefully every day.

2. Refine service measures to improve guest satisfaction.

3. Strengthen education and training and enhance the quality of the workforce.

4. Standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and continuously adjust the customer source structure.

6. Do a good job in sales to door-to-door individual customers.

7. Make reasonable reservations during peak seasons to maximize sales.

8. Standardize the message service so that guests can feel our professional management level and hotel service level.

9. Learn more other things and enrich yourself.

Practice has proved that as market competition intensifies, guests have more options to choose hotels. To improve the hotel's "marketing competitiveness", we must first innovate concepts, timely adjust business strategies and policies, optimize and design our own products, Only by making strategies innovative and changeable, and operating policies constantly and flexibly introducing new ones according to different seasons, can the guest room occupancy rate continue to maintain a high level under severe circumstances.

In the coming days of ____, we will set sail again and embark on a new journey. I will hold myself to higher standards and work hard to create new benefits for the company.

Finally, I hope that today, next year, everyone will step onto a new level and reach a higher level. Thank you!

Room Attendant Year-End Work Summary 3

20__ is about to pass. This year is a busy year and a glorious year. With the care and support of superior leaders and the correct leadership of a certain manager, through the concerted efforts of all employees, the hotel has He worked hard and achieved great results. The occupancy rate has always been above 90, and the hotel's performance has hit new highs. In terms of safety, health, service, etc., it has been affirmed by relevant departments and praised by guests. As an employee of the hotel, I have achieved good results through my own efforts. I have been rated as an outstanding employee by the hotel many times and received awards. I mainly do my job well from the following four aspects.

1. Respect the leader and obey the command

In daily work, deeply understand the leader’s intention, understand the leader, obey the arrangement, do as the leader requires, and do not shirk or argue. , don’t play tricks, work without complaints, and work hard without complaint. Be able to treat leaders' praises and rewards correctly without being arrogant or impetuous; be able to promptly correct shortcomings in work pointed out by leaders without giving up. Able to complete the tasks assigned by leaders, he is often praised by hotel and guest room managers.

2. Observe the rules and regulations and provide good service

Comply with the rules and regulations set by the hotel, do not be late, do not leave early, go to get off work on time, and handle family and work well relationship, no leave records throughout the year, and full attendance at work. Strictly follow the work flow and leadership requirements to provide good service, so that no blind spots are left when cleaning the room, and it is spotless and neat. When serving guests, be able to use polite language correctly, be careful, enthusiastic, and patient, and try to respond to the guests' requests as much as possible. If you are satisfied, if you are not satisfied, explain it clearly to the guest and obtain the guest's understanding. During the ward inspection, if it is discovered that hotel items are damaged, check them with the guests in a timely manner. When compensation is needed, state the facts clearly and explain the reasons to satisfy the guests.

3. Unity and cooperation, regardless of gains and losses

Mingle with the hotel staff, unite, help each other, and care for colleagues. At work, after completing your own work, you can help other colleagues in a timely manner. You are not afraid of hardship or tiredness. You are always available and do not pay attention. When you have misunderstandings with colleagues, you should focus on your work, communicate well, and eliminate misunderstandings. * ** Let’s do a good job together. In life, be kind to your colleagues. When your colleagues are sick, you can call them to greet them and go to the hospital to visit them. When your colleagues have something to do at home, you can help them in a timely manner after getting to know them clearly. This will enhance friendship and promote work.

4. Learn with humility and strive to improve

Although I have been working as a housekeeper for __ years, I attach great importance to the basic skills and safety training organized by the hotel every time. Be proactive in your actions. Make sure your ears, eyes, mouth, heart and hands are present. Take notes when studying, listen carefully, ask if you don’t understand, study in time when you get home, and deepen your impression. At work, think carefully and apply it correctly. If you don’t understand or don’t know, ask your boss or colleagues to help you understand. Leave no blind spots and bring your service level and personal quality to a new level.

Existing shortcomings and problems:

1. Sometimes the work enthusiasm is not high, the work is not very focused, and there is a phenomenon of procrastination. Sometimes there are many check-outs, time is tight, the room is not cleaned carefully, and there are still some things left out. During ward rounds, there are many supplies, and sometimes people forget to register, causing losses to individuals and units.

2. The service level needs to be improved. Polite and courteous expressions are rarely used, the attitude is blunt, and the initiative is lacking.

In the new year, with the care and support of superior leaders and the correct leadership of a certain manager, I will do my job seriously, strive to improve my service level, unite my colleagues, and forge ahead with heart. , be able to be obedient, serve, and learn, and work together with all hotel employees to unite, coordinate, and work together to make the hotel prosperous in the new year, with performance improving by leaps and bounds, and achieving greater success again.

Room Attendant Year-end Work Summary 4

The tense and busy year is about to end. Looking back on the department's work this year, there are many gains and experiences. In order to take the department's work to a higher level next year, it is necessary to summarize the gains and losses in this year's work. This year, the work of the housekeeping department has always been centered around the central work and management policy of the apartment. In accordance with the overall goals and requirements of the apartment, it is team-oriented, strictly managed, and pays close attention to service quality, especially in terms of business indicators. After everyone Due to our efforts, the revenue from the guest rooms has been greatly improved, and the business indicators set by the school have been exceeded. Here is a summary of the work of the department:

As a service department, the guest room department should do a good job Cleaning and providing guests with a clean, quiet, comfortable and warm resting environment is our top priority, but at the same time we are also responsible for generating revenue and reducing expenses for the company. Over the past year, through the joint efforts of all employees and department managers, the parts with operating indicators have completed the tasks assigned to us by the school at the beginning of the year. As of the end of October, the apartment had achieved an income of 3.25 million yuan, of which the guest room department had achieved an income of 1.81 million yuan. Compared with last year, the income has increased to a certain extent. While working hard to generate income, we also do not forget to save. The department carries out the saving work throughout the year, and does its best to reduce costs while ensuring the quality of work and not affecting customer service. We are fully aware of every penny saved. The money is the profits of the apartment. The laundry department has done an outstanding job in this regard. At the beginning of the year, a strict picking and purchasing system was established. Foremen, supervisors, and managers are all responsible for checking. The monthly picking volume is strictly controlled to a minimum, and there are no excess goods in the factory. When using detergent, use it according to the prescribed amount, adopt the method of weighing and reading the scale, and the foreman will check it. In this way, unnecessary human waste is avoided to a large extent, and the method of concentrated washing is adopted for the washing of items. , put all the items that can be washed together as much as possible, so as to avoid starting the machine when it is not full, saving a lot of energy, and at the same time, the workload of employees has also increased. , because we undertake a lot of outside work, items from multiple hotels are often washed together. Before washing, employees must mark items from different hotels with different marks. After washing, they must also place items according to the different marks. The next process can only be carried out after separation. The hard and tedious work is difficult for people who have never done this work to imagine, especially in summer, when the weather is hot and the temperature in the workshop is very high, let alone working or just staying for a while. Even though the employees were soaking wet, they didn’t complain at all and kept working hard every day. The awareness of saving a drop of water and saving a point gradually formed in the consciousness of the laundry department employees. The guest room floor strives to control costs while ensuring customer service to increase guest room revenue, and let every employee establish a sense of appointment in their daily work.

Several measures taken by the department:

1: The guest rooms are gradually replaced by three and one, replacing the original small bottled guest supplies such as shampoo, conditioner, bath gel, etc. It greatly saves expenses and reduces costs.

2: Stop providing cold water and ice services in the guest rooms, and only replenish them when guests request them, thus saving water and energy.

3: In response to the municipal government’s environmental protection requirements, some consumer products (such as toothpaste, soap, combs) have canceled their original outer packaging and used recycled paper packaging, which not only meets environmental protection requirements , and the price has dropped, which can be described as killing two birds with one stone.

4: Waste utilization, turn the discarded sheets into inner pillow bags.

5: Strictly control the delivery and loss reporting rate of linen, and establish a one-to-one replacement and washing system on the floor and laundry room, which greatly reduces the loss rate and loss reporting rate of linen.

6: The seven hot water heaters on seven floors were turned off. Although it brought a lot of inconvenience to the employees' work, the energy saving work was implemented to the fullest.

There is another important task for the guest rooms this year, the renovation work on the 13th and 14th floors. During the land reclamation period, all the staff of the housekeeping department overcame many difficulties in order to put the newly renovated guest rooms into use one day earlier. Carrying forward the spirit of not being afraid of hardship and tiredness, on the basis of completing his own work every day, he worked overtime and worked continuously. He completed the placement and cleaning of the room items in a short time, ensuring the timely rental of the guest rooms. We have made our contribution to increasing the hotel's revenue. In terms of employee team building, the department actively responded to the call of the building management committee, worked hard to train the department's business backbone, and completed the construction of the second echelon. This year, four people from the department have been sent to Shanxi and Baotou by Zhongfan Company to engage in hotel management work. Their work has also been recognized and praised by local owners, Zhongfan leaders and building leaders. At the same time, they themselves are also on this assignment They have been trained at work and have made great progress in both business knowledge and management level. They said that they have benefited a lot from this expatriate activity and learned many things that cannot be learned in the building. Currently, there is one employee in the housekeeping department who is engaged in management work in Tianjin. In daily work, the department also attaches great importance to the construction of a team of managers. We know that only by cultivating a team of managers with excellent ideological levels and business knowledge can we lead this department well. The department holds a meeting of managers above the foreman level once a week. At the meeting, everyone discusses the problems existing in the department's work, speaks freely and works together to ensure that everything is implemented and everyone is given feedback. The foreman is required to implement everything to the end. When it comes to employee management, we do not adopt simple formulaic management methods, but proceed from the actual situation. If employees have problems at work, we do not simply punish them, but help employees analyze the reasons for the problems. Find ways to solve problems and avoid similar problems from recurring. Doing a good job in the ideological work of employees is also a focus of the department's work this year. Only when employees are in a comfortable mood can they devote their enthusiasm to work and provide high-quality services to guests. An important task in the building this year is to implement the employee salary system The adjustment is a very thorny and complicated task, because it involves the vital interests of every employee. In order to do the job well and avoid unnecessary human turbulence, we have done in-depth and meticulous work and adopted a pair of In the same way, we repeatedly emphasized the purpose, significance and implementation plan of this salary adjustment, so that employees can fully understand that the hard work pays off. After repeated and tireless work, after the implementation of the new salary plan, the department did not have any dissatisfaction. Stability factor: Although many of our employees have received very low salary increases, through this incident, we have deeply realized that as long as our work is done properly, deeply and carefully, the vast majority of employees will understand and support it.

Shortcomings in the department’s work this year:

5: The department regularly holds special training on business knowledge every month.

1: The cleanliness of rooms and public areas needs to be further improved.

2: The service standards of each position need to be further strengthened.

3: The comprehensive quality of management personnel needs to be improved.

Prospects for next year’s work:

Next year will be a year of opportunities and challenges. The department’s work will closely focus on the center of the building and strive to complete the business indicators issued by the Management Committee. At the same time, we have the following assumptions about the work of the department:

1: Re-standardize the service specifications of each position in the department and strengthen the service awareness of employees.

2: Each employee establishes a personal file within the department to record each person's performance so that the year-end evaluation is well-documented and avoids human factors.

3: Computerize the department’s delivery of customer supplies and cleaning agents to strictly control costs within the building’s budget.

4: Strengthen the construction of the management team, and implement quarterly evaluation, mid-year evaluation, and end-of-year evaluation systems for management personnel above foreman and above to ensure survival of the fittest.

5. Carry out technical training, cultivate technical experts, and effectively improve the practical level of guest room staff. In order to do a good job in the sanitation and service of guest rooms, the housekeeping department will use the off-season from August this year to conduct training for floor employees. During the technical training activities, employees were assessed and evaluated on their room cleaning skills and ward rounding skills. It was found that the employees' operations were very unstandardized and unscientific. In response to the existing problems, the district leaders and above held a special meeting to analyze the existing problems. , the employees were retrained, and their bad operating habits were corrected and passed the assessment, which achieved certain results. The hygiene quality of the rooms was improved, and the number of overtimes during ward rounds was reduced.

6. Increase revenue and reduce expenditure, reduce costs and increase efficiency, start from scratch. The guest room department is the main revenue-generating department of the hotel, and it is also the department with the highest cost in the hotel. Based on the idea that saving is creating profits, our department All employees are called on to start from themselves, start from scratch, and eliminate all waste. At the same time, energy conservation is also included as an assessment item in the employee skill assessment. The purpose is to strengthen employees' awareness of energy conservation, which is mainly reflected in: ① The housekeeping department has always Employees are required to recycle disposable low-value consumables for guests. For example, toothpaste can be used as a detergent. Toothbrushes and combs can be sold to the waste collection station after recycling. ② The aisle lights on the exit floor are required to be turned off every morning. Click and then turn it on again; unplug the power sign after check-out; room air conditioners are turned on before guests arrive and other energy-saving measures. If implemented day after day, the hotel has saved a lot of electricity bills③ In order to control the cost of items, the guest room property management has reasonably divided the items for each management area based on the budget indicators issued by the hotel to the department. Each area has a quota for the items it applies for each month, and the items must not exceed If the quota of 85 is exceeded due to work needs, it must be approved by the department manager before it can be collected, and the person responsible for receiving guest supplies will be assigned to the person

In view of the current problems in the guest rooms, the following work plan is now drawn up:

Next year’s work focus:

10. Establish engineering maintenance files and track guest room maintenance status. Starting from this year, the service center has established engineering maintenance files to record some special maintenance projects to facilitate timely Track and understand the maintenance status of guest rooms, thereby more effectively ensuring the integrity of the facilities and equipment of the guest rooms for sale, and at the same time better understanding the operating status of the facilities and equipment of a guest room over a period of time. 5. Strengthen regular coordination with the engineering department to update the current guest rooms Existing engineering problems include "painting projects, Zhaokai company maintenance projects, wood board moldy and rotten deformation projects, water seepage projects, mirror glass cracking projects, overall renovation projects, glass glue turning black and yellow, cracks in door frames, and slow hot water supply. "Waiting" will be processed one by one.

In view of the aging of some guest room tools and customer service facilities, communicate more with suppliers, strengthen maintenance efforts, and arrange maintenance work by dedicated personnel on a planned and regular basis.

5. The facility and equipment maintenance plan has not been implemented in place. According to the work plan, this year's large-scale maintenance plan will be implemented in the off-season. Although small-scale and small-scale equipment maintenance is being done in each district of our department, such as Maintenance of the lobby floor, polishing of stainless steel products in guest rooms, cleaning of toilet tanks, descaling of hot water kettles, etc. However, due to the wide range of cleaning and maintenance of the housekeeping department, there are many types of facilities and equipment.

13. Change the past The turn-down method makes our service more personalized and humane. Based on the previous turn-down method, we also place self-made weather forecast cards and some warm reminder cards on the guests' beds, such as in Europe, During the Olympic Games and Happy Festival, we sent guests some program trailers of the day, which made the daily life and travel of guests in the store more convenient. We have been praised by guests many times. In short, we have always strived to provide guests with services that exceed their expectations. To this end, we call on our employees to be thoughtful people, pay attention to the living habits of the guests, and master more detailed information about the guests, including where they are from, the purpose of coming, their nationality, etc., so that they can provide targeted and distinctive services and at the same time provide innovative services. We need to think divergently and understand what kind of service can impress guests. Although our work in __ years has improved compared with previous years, we are still far from innovative services

1. Standardize each district and position Since the implementation of standardized service terms, we have made guests feel that our professional management level and hotel service level are reflected in the details. A small message letter, written appropriately and warmly, will give Leave people with an unforgettable good feeling. The formats and courtesy names of our department’s previous messages were inconsistent, and different people’s messages for the same thing were completely different. In order to standardize our message service, this year, we have centralized staff in the front office and service center. Discussed how to make the "message service" better, and finally formed a unified writing model, so that the same type of things can be consistent when leaving messages for different customers.

8. Persist in doing department reviews Excellent work and strive to create a good working atmosphere for employees. Guided by the "Excellent Employee Selection Plan", the department insists on selecting 5 outstanding employees every month, with a reward of 30 yuan for each person, and publishes it on "Internal Information" to inspire The enthusiasm of employees for their work fully mobilizes their initiative and consciousness, thereby forming a healthy competition situation that encourages advanced and spurs backward, and avoids doing the same thing well and bad. In order to make the management of the housekeeping department more standardized and innovative, fully Give full play to the real management level of the foreman, and with the purpose of stimulating the work enthusiasm of the team members. In November of this year, the long-awaited "Housekeeper Department Team Evaluation Plan" began to be implemented. Through the evaluation, some advanced teams stood out, and some were mixed in the team. The staff no longer have a place to live, and they no longer abide by the rules. Instead, they strive to catch up and publish the team evaluation results every month, so that the foremen and employees of each team can more intuitively understand the results of their team and the situation they are in. After one month of operation, the ranking has achieved the expected results

1. Start the opinion form: continue to solicit opinions from guests, employees, and peers, put forward reasonable plans, and submit them to hotel leaders for approval to improve guest room products. Such as: anti-theft buckles, shower room item racks, service guides, guest compensation price lists, etc.

lWhether it is the opinions or praises given to us by guests, as long as we take them seriously and treat them correctly, they should be endless wealth for us as hoteliers, which will come in __ In the coming days, we will set sail again and embark on a new journey. The work of the management system will become more mature and perfect.

6. The scrap rate of linen is gradually increasing. Coordinate the washing company to formulate relevant measures to improve the quality of washing, strengthen the ideological and moral education and operational skills training of employees, reduce the scrap rate, and convert reusable linen into Contact the washing company or relevant units in time for modification and use.

10. Use a firm and soft hand-on-hand teaching method to manage employees to improve your own affinity, shorten the distance with employees, and organize more Department activities and corresponding skills competitions can cultivate more backbones of the department and improve employees' loyalty to the hotel.

14. Continuously enrich yourself, improve your comprehensive capabilities, pay attention to the training of grassroots managers in the department, and impart more work experience to ensure that the department has unified thinking and works in one place. Increase the training of department employees to ensure the quality of guest room service and hygiene, raise the overall level of guest rooms to a higher level, strengthen job rotation training, cultivate department generalists, and avoid personnel loss that affects the normal operation of the department.

20__ has a long way to go, opportunities and difficulties coexist, and the gap between goals and reality requires us to face and meet the challenges. Here, I will earnestly follow the instructions of the hotel leaders and call on all employees in the department to unite and work hard to take the guest room work to a higher level.

Room Attendant Year-end Work Summary 5

One year has gradually passed, and I have been working as a room attendant at ___ Hotel for _ months. Long. Since entering the hotel in _ month last year, I have been taken care of by everyone at work. I really appreciate everyone’s help. It is everyone’s enthusiasm and encouragement that allowed me to learn how to do my job well at work and how to better integrate into the big group of ___ Hotel!

Looking back at my work in the past year, although it is still unsatisfactory in many aspects, in comparison, I have been growing and improving step by step. Now that one year has passed, I am here to summarize my work in the past year. I hope that I can learn from it and continue to work hard in the next year! My work is summarized as follows:

1. Pre-work guidance

As a newcomer, during this early period of work, I received a lot of care from my colleagues, as well as training and training from my leaders at work.

During study and training, I worked with my seniors and learned how to complete my work and how to do my job well. In just _ weeks, I worked hard to follow the footsteps of my predecessors, ask questions if I don't understand, strictly demand my own work, not be lazy and sloppy at work, and complete my guest room cleaning work in strict accordance with the hotel's regulations.

After working hard to complete my work, I finally got the recognition of the leader and had the guest room area that I was responsible for. However, I did not relax at work. Instead, because I was solely responsible, I set stricter demands on myself and strived to complete the work to the best of my ability in the shortest time.

2. Improve yourself ideologically

In my past work, I have been working hard to learn the core service concepts of my work, and use this as the center to constantly improve my service ideas. . When working, think about customers, look at your work with the customer's mentality, and constantly improve your self-requirements.

In the ideological study, I improved my service awareness, improved my service attitude, and received encouragement from leaders and customers. In my future work, I will also keep up with the development of the hotel and constantly update it