How to do a good job in hotel quality inspection

How to do a good job in hotel quality inspection

Hotel quality inspection is the inspection and supervision of service quality, an important means to improve hotel service quality and an important link in hotel management. Below, I will share with you how to do a good job in quality inspection, hoping to help you!

How do hotels do quality inspection 1 The quality inspection department is generally regarded as the secondary department of the human resources department.

When carrying out quality inspection, there are often problems such as low level and limited authority, which will seriously affect the normal development of quality inspection.

2. The quality inspection department is generally equipped with 1-2 people.

Part-time quality inspectors are selected from various departments. Quality inspectors have different business skills and working attitudes, and due to the influence of shifts and working hours, quality inspection will encounter certain resistance.

3. Quality inspection is not welcomed by the department.

Although the quality inspection work is the quality supervision work authorized by the general manager, does the department think that the quality inspection has come? Find fault? 、? Picking holes? Quality inspection is not a hot job in many hotels. If the quality inspector's working attitude and handling methods are not good, the quality inspector will also become an unwelcome person.

4. Different departments pay different attention to quality inspection.

Some departments attach importance to the problems found and feedback in quality inspection and immediately rectify them; Some departments ignore the reasons, turn a blind eye to the problems, or refuse to rectify on the grounds of busy work.

5. The quality inspection content is not communicated in place.

Generally, the communication of quality inspection content only stays at the management level, or? Wash your dirty clothes in public? Employees don't know the problem at all and don't know how to correct it.

6. Hotel executives don't pay attention to quality inspection.

Quality inspection still needs the attention of the hotel's top management, and it is not just verbal talk, but also implementation, but in fact it is difficult to get strong support for hotel quality inspection. Because of the problems found in quality inspection, some rectification will incur expenses. Without the support of senior management, it is impossible to carry out rectification.

7. Punishment is not enough

Although the quality inspection system has clear provisions on punishment, it is often difficult to implement it in the specific implementation process, and over time, the punishment will be ineffective.

8. Lack of organic combination of quality inspection and training.

The problems existing in quality inspection are not combined with training during the rectification process, and they are often changed one thing at a time, which will appear again next time and have not been fundamentally solved.

Suggestions on quality inspection 1. Improve the status of quality inspection.

The quality inspection department is set as an independent first-level department, which is directly managed by the vice president in charge and even participates in quality inspection personally. In the weekly hotel meeting, inform the quality inspection situation and hold a special meeting on quality inspection training once a month.

2. Establish a correct concept of quality inspection.

The purpose of quality inspection is to help departments improve service quality. The starting point and goal of quality inspection management in all departments are the same. Quality inspectors should always set a standard, that is, wholeheartedly consider the improvement of the service quality of departments and hotels.

3. Improve the quality inspection system

Including: quality inspector recommendation, rotation training, inspection standards, punishment regulations, feedback system, etc. By improving the system and strengthening quality inspection, all departments are required to attach great importance to and cooperate with each other.

4. Strengthen quality inspection publicity

Every quality inspection, form? Quality inspection report? , published on the intranet and bulletin board in time, so that all employees can understand the quality inspection content and existing problems.

5. The organic combination of quality inspection and training.

The combination of quality inspection and training should be from top to bottom, and the department manager should consciously adjust the training content and plan according to the quality inspection situation. Solve the problems found in quality inspection through training.

6. Realization? Excellent quality inspector? Selection, increase the sense of honor of quality inspectors

Quality inspection is an offensive job in hotels, but it is essential to improve service quality. Hotel quality inspection has a long way to go, and what we want is more understanding, cooperation and support.

7.？ Quality inspection accountability system?

The problems existing in quality inspection need to be rectified by this department. If the problems found in the review are not rectified, the punishment shall be implemented according to the relevant system, and the responsibility of the department manager shall be investigated. Quality inspection punishment is not an end, the purpose is to avoid making mistakes again.

8. Enrich the inspection contents

Quality inspection can't just stay on the surface work such as environmental sanitation and gfd, but should strengthen inspection in customer service, fire safety, logistics management, operation flow and other aspects to truly play the role of quality inspection.

9. implementation? Quality inspector rotation training?

In order to further improve the professional skills of quality inspectors, it is necessary to carry out regular job rotation training and be familiar with the operating procedures of each post, which is more conducive to the development of quality inspection.

10. Improve the requirements for quality inspectors.

Quality inspectors should be good at finding problems and dare to point them out. Whether in quality inspection or in daily work, we can actively play the role of quality inspectors.

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