Can the hotel not accept guest orders?

If the guest has already booked a room online or by telephone, then the hotel can't refuse the guest's order.

Under special circumstances, guests can be refused to order. For example, in the case of an epidemic, if the hotel is an isolated hotel, ordinary guests can't stay, otherwise it will lead to virus infection. At this time, you can completely refuse the order.

People with serious infectious diseases or mental illness can refuse to enter. Because patients with serious infectious diseases and serious mental illness pose a threat to the health and safety of other hotel guests. During the SARS period, not only the whole country, but also many countries in the world made regulations prohibiting SARS patients (including suspected patients) from entering all public places.

Those who carry articles that endanger the safety of the hotel may refuse to enter. Article 11 of China's "Measures for the Administration of Public Security in Hotel Industry" stipulates that "it is strictly forbidden for passengers to bring inflammable, explosive, toxic, corrosive and radioactive dangerous goods into hotels." The hotel can discourage guests who bring the above dangerous goods into the store. If the guest does not listen to dissuasion, the hotel has the right to refuse him to enter the store.