What should I learn about hotel management?

Not necessarily, for example, some technical secondary schools also have it, but it depends on the school you want to study. In many cases, hotel management determines the operating results of the hotel. If a hotel wants to make money properly, it must have a set of scientific management methods. And when a hotel wins the competition, other peers are most interested in knowing its "unique" approach. For example, the management methods of large hotels such as Huatian, Tongcheng and Jinyuan in our province have always been the object of study for many hotels. To this end, some successful hotel management methods have been summarized for the reference of all hotel managers. The successful management of successful hotels mainly lies in standardization and meticulousness. The methods they use in daily management mainly include the following. The form management method is a method to control hotel business activities through the design, production and delivery of forms. The key to the form management method is to design a scientific and complete form system. Hotel forms can generally be divided into three categories: one is various business instructions issued by superior departments to subordinate departments; one is business forms for transmitting information between departments; and the other is various business instructions submitted by subordinates to superior departments. kind of report. The form management of these hotels has always followed the principles of practicality, accuracy, economy, and timeliness, and has made specific regulations: the nature of the form is both a business instruction and a work report, so the type and quantity of the form, It should not only fully reflect the hotel's business operations, but also be simple and clear, easy to fill in and analyze; in terms of the transfer procedures, they have clearly defined which departments to transfer to, how to transfer, and when to transfer and the time required for transfer. In terms of processing form data, hotel managers have learned to use forms to control the hotel's business activities, such as mastering and supervising the work of their subordinates by checking and reading various work reports, and understanding and supervising the work of their subordinates by reading and analyzing business reports. To control the hotel's business activities, etc., the quantitative management method is to study the quantitative relationship of the management objects, follow the quantitative regulations, and use the quantitative relationship to manage the hotel's business activities, so as to make as little investment as possible and achieve as much as possible. Multiple effective results must not only have qualitative requirements but also quantitative analysis. Whether it is quality standards, fund utilization, material management, or personnel organization, there should be quantitative standards. It should be said that the use of quantitative methods to manage business activities generally has the advantages of being accurate, reliable, economical and practical, and able to reflect the essence. The "walk-around management" method is also called the on-site management method, which requires managers to go deep into the site, strengthen inspections, and adjust the relationship between all aspects of hotel business operations. One of the characteristics of hotel business operations is the identity of service provision and consumption services. To effectively control the hotel's business operations and improve service quality, it is necessary to go deep into the front line of service in order to understand the situation, discover and deal with various difficulties in a timely manner problems, correct deviations, and coordinate relationships among all parties. At the same time, you can communicate ideas and feelings with subordinates in a timely manner, implement on-site incentives, and discover talents. The "emotion management" method is actually a method of controlling people's needs, motivations and behaviors. It is a method of studying and guiding employees' thoughts, emotions, hobbies, desires, needs, and social relationships to provide necessary satisfaction to achieve expected goals.