Make the personal work plan and deployment of the hotel

How do you make a personal work plan for the hotel? The pace of time is silent, and it will pass by inadvertently, and it will usher in new jobs and new challenges. The following is the personal work plan of the hotel carefully collected and arranged by Xiaobian. Let's share it with you and enjoy it.

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# Work out the personal work plan of the hotel (Part 1)#

1. Language skills training for answering telephone calls

2. Training for baggage delivery and storage services at the baggage office

3. Training for receptionists' courtesy and selling skills

4. Training for new employees to know what to do

5. Finishing the historical late payment

Successfully completed the team reception this month

8. Clean up the department once a week

9. Reschedule the shift after employees leave their jobs

Plan for next month

1. Improve the sales skills of front desk staff, increase the occupancy rate of individual customers, and strive to complete the sales tasks assigned by the hotel (all month)

2. Continue to strengthen training and improve the overall quality of employees. Improve service quality (whole month)

3. Business knowledge training for new employees at the front desk (the first week)

4. Control the room condition when the room is full (the first week)

5. Continue to do a good job in team reception (the whole month)

6. Assessment of employees' employment during the trial period (the second week)

Annual work plan.

②. Make statistics on guest history, especially for permanent guests and business guests. It is planned to establish the first-hand information of reception desk in the form of "permanent guest card".

(3) Continue to implement the commission reward system for selling houses, so as to stimulate the sales awareness of the front desk and promote its enthusiasm. Receptionist should grasp the room rate flexibly according to the market conditions and the check-in situation on the same day at the same time as the hotel preferential policies, emphasizing that "as long as the guests come to the front desk, we should try our best to let the guests stay and strive for more occupancy rate."

(4) Analyze the room occupancy rate and rental amount in statements every month, and discuss the reasons, so that employees can see the actual situation of the hotel, "participate" in management, and clearly understand the actual attitude of hotel room rental.

⑤. Pay attention to the coordination among departments. Friction will inevitably occur between departments in their work, and the quality of coordination will be greatly affected in their work. The front office is the central department of the whole hotel, and it has close working contact with rooms, sales, catering and other departments. If there is a problem, it should take the initiative to coordinate with relevant departments to avoid the deterioration of things.

# Work out the personal work plan of the hotel (Part 2)#

I. Income plan

II. Training plan

According to the work requirements of the front office and the specific situation of the implementation of the training plan, the front office will strengthen the training of employees in terms of service awareness and service standards. The specific plans are as follows:

January

1. Promotion training of hotel series activities in the New Year and Spring Festival

2. Training of Employee Handbook 3. Training of professional skills

February

1. Competition of post skills

2. Training of gfd and manners

3. Training of post responsibilities and systems

4. On-the-job English training

3. Professional skills training

April

1. Promotion training of May 1st Hotel series activities

2. Fire safety training

3. Hotel Knowledge training

May

1. Employee Manual training

2. On-the-job English training

. On-the-job English training

July

1. Job responsibilities and system training

2. Professional skills training

August

1. Hotel knowledge training

2. On-the-job English training

September

1. Promotion training of National Day activities

2. Fire safety. Gfd and manners and etiquette training

3. Post English training

November

1. Skills competition of each post

2. Job responsibilities and system training

3. Post English training

December

1. Promotion training of New Year Christmas series activities

2. Hotel knowledge training <

2. Continue cross-training to make every employee in the front office familiar with the service content of the hotel and master more work skills.

3. Hold employee forums in different forms, effectively inform each employee of the hotel's development prospects and requirements, understand the ideological trends of employees' work and life, and establish a bridge between the hotel and employees.

4. Make full use of employees' own advantages and strengths, and hold training courses from time to time, so that the front office staff can learn a variety of skills and develop in an all-round way.

5. Hold various departmental networking activities to enhance the centripetal force and cohesion of the departments.

IV. Internal management plan

1. Strengthen internal management, strictly enforce various rules and regulations, put an end to employees' paralysis, and make them strictly abide by the requirements of the hotel.

2. Strengthen the safety awareness of employees in all departments, be vigilant and report suspicious problems in time.

3. Continue to strengthen the energy-saving awareness of employees in all departments, strictly control the use of consumables, and implement all control work to specific responsible persons.

4. in combination with the update of hotel software, strengthen the customer visit and improve the customer history file system, get familiar with and clear about the investable customers of the hotel, reflect the concentration problems from the guests, and keep close contact with the guests to promote emotional exchange and ensure a certain customer base.

the front office is a functional department responsible for attracting and receiving guests, promoting hotel services such as rooms and restaurants, and providing various comprehensive services for guests. It is the business window of the hotel and an important window reflecting the overall service quality of the hotel. It is the place that leaves the first impression and the last impression on the guests; Has a certain economic role; Have a coordinating role; It is an important department to establish good guest relations. According to the functions of the front office, the following work plans are made:

1. Formation of personnel team

During the preparation of the hotel, besides the preparation of hardware, the most important thing is the formation of personnel team. The establishment and staffing of the front office will affect the cost level of the hotel, so we should proceed from reality, simplify the organization and have a clear division of labor. It is necessary to carry out the survival of the fittest, provide excellent employees with knowledge training on job skills, and take on-site training as the mainstay, regularly evaluate, test and assess, and give specific guidance and education, so as to continuously improve the business skills of employees and make the employees in the front office meet the standards of hotel employment.

2. Pay attention to training

As the front office of the hotel, every employee should directly face the guests. The attitude and quality of employees reflect the service level and management level of the hotel. Therefore, the training of employees is the top priority, and a detailed training plan needs to be formulated for the front office. With good service skills and proficient business knowledge, we can provide high-quality, efficient and fast services. Only with good training can we provide good service to customers.

# Seriously implement other notices issued by the Public Security Bureau, and secondly, strengthen the training of all safety emergency knowledge for all staff, so as to make the outside loose and the inside tight, and not bring any sense of tension and insecurity to the guests; In terms of food safety, a series of safety and hygiene requirements and regulations and emergency procedures related to food hygiene and safety have been issued, effectively ensuring that no poisoning incident will occur during the Olympic Games; In terms of public security, we will increase the number of posts and soldiers at night, increase the number of inspections, and make a detailed inquiry and registration system for suspicious people and suspicious objects.

Second, pay attention to training and improve quality

Business knowledge and service skills reflect the management level of a hotel. If you want to keep business knowledge and service skills on the same basis, if you don't keep up with training, new and old employees will be updated quickly, which will easily lead to employees' lack of enthusiasm for work and lax business level, especially for an enterprise that has been in business for six years, which will directly affect the brand. The annual staff training in the second half of the year will be aimed at the development of the head office and the hotel and the post demand, so as to raise employees' awareness of the importance of training, actively guide employees to study consciously, sharpen their skills, enhance their self-confidence in participating in the next step of enterprise reforms in competitive positions, cultivate a high-quality staff team with high-quality services and unique skills, and stabilize the good reputation and social benefits of enterprises in Qinhuangdao market. Achieve the gradual sublimation from standardized service to humanized service and then to touching service. To this end, the hotel will plan to conduct necessary training once a month, and the training methods are mainly biased towards teaching and on-site simulation.

Third, broaden sources and reduce expenditure, reduce costs, and increase per capita consumption

Energy saving and consumption reduction is the slogan that the hotel has been promoting and the daily work it has been implementing. In the first half of the year, all energy consumption decreased and saved compared with the same period of last year. In the second half of the year, according to the spirit of General Fu's speech, the management will be more detailed. On the basis of "energy saving and consumption reduction", the enterprise put forward the slogan of "tapping the potential and reducing consumption", which is not only how to save energy and reduce consumption for six years. In the next step, the hotel will install terminal meters at various regional points, such as installing water meters at the faucet end, installing electric meters in various regions and distinguishing their respective fee areas from the postal service.

At the same time, the on-off control of air conditioners and office electricity consumption will be adjusted and planned rationally again; Secondly, according to the investigation and understanding of inflation index and the same industry, the hotel will float the price of products (rooms and meals) in time and at any time, so that enterprises can more flexibly grasp the market dynamics and improve their performance, and do not miss the opportunity; In addition, the hotel requires the equipment used in each area to all departments in the specific division of labor, and all departments require teams or individuals to be responsible. In the normal service and management process, waiters and managers should always check the equipment usage, cooperate with the engineering department to maintain and repair the equipment, and operate the equipment better and correctly. Managers are also required to report the equipment regularly. In terms of guest rooms, under the premise of ensuring the quality and quantity of service, it is required to extend the service life of linen as much as possible, at the same time, control the collection of low-value consumables, establish records of distribution and consumption, and implement a reward and punishment system for saving prizes and wasting. (We have been doing this.) For example, due to the Olympic Games, Beijing vehicles are limited by the time of single brand and double brand numbers, and some guests have to stay in Qin for two days before returning to Beijing, so that they can make a fuss about saving their supplies. These are small potential saving consciousness, which is the embodiment of mastering the market situation.

4. Persist in innovation and cultivate the sense of innovation

Innovation is the motive force and soul of the hotel's survival. Only with innovation can we have vitality and vitality, and only with innovation can we feel the pleasure of the hotel's growth. On the basis of bold innovation in hotel products and marketing methods at present, under the new market situation, we will vigorously cultivate the sense of innovation of all staff, increase innovative measures, innovate the outdated system and innovate the hardware and software products. The choice of marketing methods and target markets should also be innovated, and further innovative activities should be carried out, so that the hotel can make continuous progress and development in innovation. For example, the purpose of the dish-loading competition to be held in the hotel soon is to let the chef know what artistic dish-loading means ideologically, while saving costs and improving the overall grade of dishes. On the basis of ensuring the "5515" launched at present, we must innovate many similar buying points and ideas, and further walk in the forefront of the market and influence the market.

five, strict cost control, strengthen detailed accounting

control of various costs, that is, increase income. Therefore, in the second half of this year, the hotel will strengthen the cost control, subdivide the management of various departments' cost expenditures, change the original monthly inventory of materials to once a week, and put forward improvement opinions and suggestions on the use of various consumables, so as to strengthen the staff's awareness of cost control and really do a good job in the cost control of the hotel.

VI. Strengthening the maintenance of equipment and facilities and stabilizing services

After six years of ups and downs, the hotel's hardware facilities are also outdated and aging, which can be said to be a long way to go in the face of fierce competition in the market. There are often engineering problems that affect the normal service to customers. In addition, the frequent rental rate of customers and the failure of timely maintenance have led to an increase in the maintenance of facilities and equipment. For high-class guests, a part will be lost with the appearance of newly decorated luxury hotels in the market. (At the end of the year, two hotels will be opened next to the hotel, one will be located in the third place, and the other will be a business hotel.) For this reason, the hotel is planning to replace carpets in some areas of guest rooms and restaurants, and paint and paint some wooden decorations at the end of the year. Strive for the occupancy rate of the hotel as much as possible and improve the economic benefits of the hotel.

# Make the personal work plan of the hotel (Part 4)#

I. Daily work

1. Arrange the working hours and do the daily work well. Make a work plan according to the daily work situation, in case something happens to find something to do.

2. report in writing once a week, so as not to omit or conceal. And make detailed data analysis on the contents of the report, so as to better lay a good foundation for the next work. At the same time, leave a note for your notes and prepare for the future work!

3. Make targeted inventory of kitchen raw materials, especially dry seafood products, and make weekly inventory and generate tables. Pay attention to the use of general raw materials and report problems in time. And make corresponding answers to ensure the normal use of raw materials. Make a summary of the daily work and leave it for the next day's work.

4. for the purchase and sale of raw materials, there are several varieties that can be calculated by piece, that is, the whole in and out. In terms of raw material varieties, we are going to work out a daily sales inventory. In order to understand the cost and loss of the kitchen more accurately

5. Plan for the current month is as follows, and do a good job in packing the new year's goods to ensure that the new year's goods are delivered out of the warehouse on time. At the same time, do a good job of inventory of high-grade raw materials to supervise the use of kitchen materials. Prevent abnormal loss of raw materials, cut off the cost and reduce internal loss. Thereby improving the gross profit of hotel catering and realizing the value of raw materials.

second, capital management highlights a "zero"

1. Zero capital operation. Zero working capital is not really zero capital, but uses as little liquidity as possible to promote the production and operation of enterprises. Next year by