Which is more important, safety or management, in hotel management?

To do a good job in hotel safety service management, just like other management tasks, we must ensure the level of hardware facilities and equipment, relevant rules and regulations, and the quality of staff. Problems in any aspect or link may have serious consequences. Specific measures include the following aspects:

(1) Strengthen safety education for employees.

1. Strictly select waiters. When the hotel recruits employees, the human resources department should strictly control the recruitment process to prevent some unscrupulous elements from taking the opportunity to infiltrate the hotel workforce. All recruited employees must be regularly trained and educated to improve their quality and cultivate their awareness of compliance with laws and regulations. Personnel in special or important positions must also undergo necessary political review and other procedures.

2. Establish a complete training system, including: (1) Pre-job training for new employees, requiring them to master basic safety prevention knowledge and operating skills of related equipment. (2) Strengthen on-the-job training for employees to improve their ability to identify criminals and how to respond to emergencies. (3) Provide professional ethics education and discipline and violation education to employees to create a high-quality workforce. Try to avoid knowing the law and not breaking the law, and obeying the rules and regulations in your work and life. (4) In view of some typical cases and tragic fire accidents in the society, strengthen the safety awareness of all employees through various publicity and education methods. (5) Implement a safety assessment system for all employees.

3. All employees are required to establish the concept of "everyone is responsible for hotel safety".

(2) Pay close attention to internal security management

Many cases that have occurred in hotels show that the reason why criminals succeed is due to the indolence, lack of security awareness, and lack of security awareness among hotel internal security managers. Factors such as technical prevention methods are closely related. Even some employees only judge people by their appearance, causing the hotel's safety facilities and personnel to fail to play their due role. In this regard, the hotel should strengthen management in the following aspects:

1. Based on the actual situation of the hotel, the security department should cooperate with various departments to formulate a set of effective safety prevention procedures, emergency plans and Manage rules and regulations, and make preparations for various emergencies based on the work characteristics of different periods.

2. Establish and improve safety management regulations and inspection systems, and implement a job responsibility system. The security department should strengthen inspections of relevant hotel locations to promptly discover and eliminate various unsafe factors.

3. Any employee who finds suspicious persons or non-guests wandering on the floors within the hotel must proactively and skillfully inquire.

4. Implement a level-by-level responsibility system. For all safety accidents that occur in the hotel, the principle of "whoever is in charge is responsible" and whoever discovers it should report it.

5. Implement a public security and fire safety standards assessment system to directly link the safety work of departments (positions) or individuals with their economic benefits.