Job responsibilities of hotel front desk

The work content of the hotel front desk can be understood through job responsibilities. The following is the work content of the hotel front desk I collected for you, hoping to help you!

Work content of hotel front desk (1)

1, sales room;

2. Check in and arrange rooms for hotel guests.

3, master the guest dynamics and information, control the room state;

4, for the guests to change rooms, adjust prices, and so on and so forth, and track the state before leaving the store;

5. Providing consultation, leaving messages and handing over items to customers and internally;

6. Coordinate customer service;

7. Read the shift book carefully before work, understand and implement the matters handed over by the previous shift, confirm the handover of the shift, and make the handover clear.

8, check-in and check-out formalities for guests, to ensure accurate and timely data entry.

9. Responsible for the reception and introduction of visitors.

10, responsible for receiving and forwarding telephone calls, mails and letters, and recording and sorting work information.

1 1. Responsible for the distribution of company documents and notices, and keep distribution records.

12, responsible for printing and copying documents.

13, responsible for the cleaning and maintenance of office supplies and office equipment and the cleaning and hygiene of the hall, and cultivating bonsai plants in the hall.

14, report all kinds of problems in the work in time and put forward suggestions for improvement.

15, collect all kinds of special needs and feedback of customers in the store and report to the manager.

16, complete other or temporary work assigned by the leaders.

Work Contents of Hotel Front Desk (2)

1. Check and handle the work of the previous day (08: 30 ~ 09: 00)

(1) Check the handover records and find out the unfinished work items.

(2) Check the night trial report, check the distribution and registration of various reports, check the night shift key counting record and whether there are message notes and letters for the night.

(3) Analyze the cause of the room error and check whether there is a house price signature beyond the authority.

2. Understand and handle the main work of the day (08: 00 ~ 09: 00)

(1) Notice of VIP arrival and departure, banquets and activities.

(2) On the day of entering the store, individual travelers on the day of leaving the store.

(3) The surplus and deficiency of room sales on that day, etc.

3. Assigning tasks (09: 00)

(1) Assign the main work of the day to the foreman.

(2) Implement the work and matters needing attention of VIP arrival and departure and banquet activities.

(3) Arrange the temporary tasks assigned by the superior, and issue the basic requirements for housing distribution on the same day.

4. Check the daily work (09: 00 ~ 14: 00).

(1) Registration forms for domestic and foreign guests.

(2) Order saving, letter of introduction, visitor registration, mail, message delivery and sending.

(3) The employee gfd and the foreman arrange the employee meal replacement.

(4) Authority, price implementation, facilities, equipment and maintenance, environmental sanitation and reading stand display.

(5) data archiving.

5. Preside over regular meetings.

(1) Evaluate the work of the day, assign work tasks, promulgate new regulations and inform relevant information.

(2) convey effective notice, etc.

6. Check the work completion (14: 00 ~ 17: 00).

(1) Next-day departure table, extended departure table and room error table.

(2) check the completion of the work and others.

7. Think and understand.

(1) Today's unfinished work and tomorrow's work plan.

(2) Problem handling and coordination with relevant departments.

(3) VIP arrival and departure activities tomorrow, room rental and vacancy tomorrow.

8. Handover after work. Mainly unfinished business and work requirements.

9. Precautions.

Inform the front desk information of the department in time, including: the surplus and deficiency of room rental; Arrival of non-reserved VIPs

(1), complaints from guests, inability to coordinate with other departments, and important events in the lobby.

(2) Coordinate the relationship between teams and groups. Mainly refers to the relationship with the following teams: room service, financial checkout, sales reservation, front desk luggage, catering reservation, front desk switchboard, front desk business center and lobby manager.

(3) Strengthen the training of subordinates in daily work.

Work content of hotel front desk (3)

1. Accept different forms of room reservation such as telephone, fax and internet, and input the reservation information into the computer and convey it to relevant departments and posts;

2. Handle the advance orders sent by the sales department or other departments;

3, in a timely manner in accordance with the working standards and procedures for scheduled changes, cancellation and other data processing;

4. Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation;

5. Check-in formalities for guests, arrange rooms, and meet the reasonable needs of guests as much as possible;

6, for the guests to change rooms, extra beds and other procedures;

7. Responsible for keeping, making and issuing guest room key cards;

8. Fill in, input and count individual and team registration forms as required;

9, keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

10, carefully check the guest information entered into the computer by the last shift, and timely and accurately enter the guest information on duty;

1 1. Register, enter and send the household registration information of overseas guests according to regulations;

12, conscientiously do a good job of succession to ensure the continuity of work;

13, assist the cashier at the front desk to do a good job of checking out the guests;

14. Complete other tasks assigned by the manager.

Hotel front desk work content (4)

1. Assist the manager to formulate service standards and working procedures, and ensure the implementation of these service procedures and standards.

2. According to the customer's situation, be responsible for the work arrangement and adjustment of the employees in this department, do a good job of succession, arrange the shifts and rest days of employees, and be responsible for the attendance of employees.

3. During the business period, be responsible for supervising and inspecting the whole restaurant and communicating with customers.

4, responsible for the implementation of the front office staff business training plan, responsible for the assessment and evaluation of subordinate employees.

5. Properly handle all kinds of problems and complaints of guests in customer service, actively solicit opinions from guests, and feed back relevant information to the manager in time.

6, check the checkout process, guide employees to correct checkout for the guests.

7, urge the waiter to correctly use the facilities, equipment and supplies in the front office, do a good job of cleaning and hygiene maintenance, submit the equipment maintenance list in time, control the consumption of tableware, and replenish the missing items in time.

8. Supervise the staff to abide by the rules and regulations and safety regulations of the hotel to ensure a clean, beautiful and comfortable dining environment.

9. Complete other tasks assigned by the manager.

Work content of hotel front desk (5)

1. Obey the work arrangement of the front desk foreman and provide first-class reception service for the guests according to the prescribed procedures and standards.

2. Seriously carry out * * *, put forward unclear places in time, hand over petty cash shift, and do not collect accounts if the accounts are unclear.

3. Do a good job in preparing for the handover, carefully check whether the computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance.

4. Master the status and situation of the room, actively and enthusiastically publicize the room, understand the scheduled pre-departure guests and the notice of the meeting and banquet on the same day, confirm the payment method, and ensure the accuracy of check-in and checkout.

5. Quickly and accurately handle the procedures of entering the room, changing rooms, checking out, etc. for the guests, and take the initiative to explain the house price to the guests when opening the room to avoid misunderstanding. It is necessary to do the guest verification procedures and check-in registration.

6. Accurately and skillfully collect guests' cash and checks, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

7. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

8. According to the room status report sent by the housekeeping department, check it carefully to keep the most accurate room status.

9. Produce and submit various reports.

10. The provisions of "long-term payment and short-term compensation" must be effectively implemented for daily cash income, and mutual compensation is not allowed.

1 1. Effectively implement the foreign exchange management system, do not bring or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

12. Provide the required information for the guests, and help them to solve various needs in a warm, thoughtful and meticulous manner.

13. Cash and bills received every day must be checked with bills and filled into payment bags according to different currencies and bills.

14. Properly handle guest complaints. If it can't be solved, ask the superior supervisor in time.

15. The reserve fund shall not be put into storage with white stripes. Without approval, operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. )

16. Coordinate the relationship between colleagues and serve customers better.

17. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly followed.

18. Handle all kinds of accounts in strict accordance with the accounting system. Obey the arrangement of the superior supervisor and finish the task seriously.

19. employees should be familiar with the hotel long-stay guest agreement and the contracts of various units, especially the discount and debit agreement.

20. Correctly handle the guest's message, telex, etc.

2 1. sort out the "check-out" guest accounts every day, and report any abnormality in time.

22. Correctly handle the issuance of keys.

23. Strictly abide by the cash and bill management system.

24. Do a good job in the collection record of the key to the valuables safe and the registration record of entering and leaving the valuables safe.

25. Clean the counter and maintain the terminal.

26. Pay close attention to the lobby and report to the superior supervisor and the security department in time if there is any abnormality.

27. Do a good job in cleaning this position.

28. The computer password shall be properly kept, and one person shall take one bite, and it is not allowed to be used.