Summary of 22 Hotel Employees' Probation Period to Positive Employment

As a regular employee, a regular summary can sum up the experience and shortcomings during the probation period. The following is a summary of "22 hotel employees' probationary employment confirmation" compiled by me for your reference only. Welcome to read it. Summary of 22 hotel employees' probationary employment (1)

Time flies, and it has been more than three months since I arrived at the company in a blink of an eye. This is a precious experience in my life. During this time, my leaders and colleagues have given me great help in my work and great concern in my life, which has made me fully feel the leadership's mind, and how can I see the rainbow without experiencing wind and rain. While I am in awe, I am also proud that I have the opportunity to be a part of the company. During these three months, under the care and guidance of leaders and colleagues, through our own efforts, we have made some progress in all aspects. Now I will make the following report and summary of my work.

1. Through training, study and daily work accumulation, I have a certain understanding of Dafa.

In September, the first information I got was the company profile. At that time, I felt that the enterprise was large in scale and had room for development. After a short process, I joined the company, during which I got to know the company. Through more than three months of personal experience, I have a deeper understanding of my job and the company. The company's cultural concept: ... I agree with this cultural concept very much, and the company's development does not forget the feat of repaying the society, which is admirable. The company's idea of putting people first and respecting talents is implemented in practical work, which is an important reason for its continuous development and growth.

2. Abide by various rules and regulations, work hard, and constantly improve one's quality

The professional ethics of loving one's post and being dedicated is the guarantee for the smooth development and ultimate success of each work. In these three months, I can abide by the company's rules and regulations, do my professional work conscientiously, never arrive late and leave early for three months, complete every task with enthusiasm, enthusiasm and seriousness, earnestly perform my post responsibilities, unite my colleagues in my daily life and constantly improve my team spirit. A book "Details Decide Success or Failure" makes me full of lofty sentiments. A positive and open-minded attitude, a good habit, and completing a copy on time are so important, and ultimately determine a person's success or failure. This book gives me a better understanding of my life. I am eager to make a breakthrough, and I will always remind myself in my future work and life, so that my future life will be more and more exciting.

Third, I have studied the post functions seriously, and my working ability has been improved to some extent.

According to the current division of work, my main task is to review historical manuscripts. Through the above work, I realize that a competent person should have a good professional foundation, fluent writing ability and flexible problem-solving ability.

IV. Shortcomings and improvements

Although I have been in the company for more than three months, I still don't know enough about the company, and my proficiency in reviewing manuscripts is not enough, and there are still many problems. With the further familiarity with the company and work, I feel that doing more work can better reflect my life value. My career is good at diligence but not at leisure. In my future work, I will continue to learn business knowledge and constantly improve my business skills by reading more, asking more questions, learning more and practicing more. There is no end to learning, the development of the times is changing rapidly, and the knowledge of various disciplines is changing with each passing day. I will make unremitting efforts to learn all kinds of knowledge and use it to guide practice. In the future work, we should strive to do our job well, do our own creative work well and make our own contribution to the development of the company.

V. Suggestions

The company is in the enterprise transformation period, which is a very critical period. During this period, efforts should be made from management. The quality of enterprise management will determine the success or failure of enterprise transformation.

first of all, we should strengthen the change of ideas and training, especially the management cadres should change their old ideas and change from practical to management. Leading cadres regularly participate in external training, which can broaden their horizons and learn management theory.

Secondly, the company should improve the management system, clarify the post authority, establish the incentive mechanism and improve the assessment methods. A good system can change people's behavior, motivate employees and strengthen management.

third, we should do a good job in training the successors. It has been 15 years since it was founded, and it is also an objective law that the mature people who started businesses in those years have gradually become old people. From now on, we should do a good job in mentoring old comrades and pass down their good practices, which will be recorded in history forever.

fourth, we should not only introduce talents, but also make good use of talents, especially tap the existing talents within the company and give full play to the role of all kinds of talents.

when I came to work in the company, my biggest gain was that I made great progress in professionalism, ideological realm, professional quality and working ability, which also inspired me to keep advancing and perfecting in my work. I understand that the bright future of the company depends on everyone's efforts to create, and I believe that with the concerted efforts of all employees, the bright future of the company will be even more brilliant. Summary of 22 hotel employees' probationary employment (II)

I officially joined the hotel as a reserve cadre on X, 2. According to the company's training plan for reserve cadres, first enter the housekeeping department to rotate. During the two months I worked in the Housekeeping Department, I took turns in various positions. Through the careful guidance of department leaders and colleagues, I learned and mastered the rules and regulations of the department and the job responsibilities of each position, and quickly adapted to and integrated into the department.

during the first month and a half in the housekeeping department, I mainly worked as a room attendant, responsible for cleaning and keeping the room clean and comfortable. During this period, I became familiar with the types and distribution of hotel rooms, and mastered the room cleaning procedures, inventory and other work. In the process of customer service, from the customer's point of view, try to meet the needs of customers, and when they are affirmed by customers, they feel that their hard work is also valuable. Later, as a clerk in the room center, he was responsible for answering the telephone of the switchboard and service center.

The clerk's work is rather complicated. Besides answering and transferring the phone, communication with the front desk, room attendants and other colleagues, collection and laundry of guest clothes, copying and checking room conditions, guest consumption receipt and wake-up service are all within the scope of the clerk's work. At the beginning of my work, I was often in a hurry because of my inexperience in business. Later, with the guidance and help of the foreman and colleagues, I summarized and recorded my own experience while studying, and quickly mastered various telephone answering methods and handling methods, further improving my ability to cope with various situations, and at the same time, I had a deeper understanding and experience of the housekeeping department, the core department of the hotel.

in the next two weeks, I will work with floor foreman, PA foreman, supervisor and linen room uniform respectively, and each position will rotate for two days. On the first day, the foreman or supervisor mainly explained to me his job responsibilities and the relevant regulations and management systems of the department, and further clarified them in the subsequent actual work. In this process, I have deepened my understanding of the interaction between various posts and links within the work scope of the housekeeping department, and have a more concrete and practical feeling about the operation of the whole department.

Looking back on the two-month rotation period, I feel that I have gained a lot. From the initial discomfort to the running-in period and then to the smooth adaptation later, the whole process was full and pleasant, which not only honed my will, enhanced my sense of responsibility and service, but also realized an endless working attitude and a modest and prudent philosophy. Summary of 22 hotel employees' probationary employment (3)

Time flies, and the probationary period is drawing to a close in a blink of an eye. First of all, I would like to thank the hotel manager's office for giving me the opportunity to show my talents and realize my own value. This period of time is a precious experience in my life, and it also left me with wonderful and beautiful memories. During this time, the hotel gave me enough support and help, which made me fully feel the mind of the leaders, the heroism of people who "can't see the rainbow without experiencing wind and rain", and the hardship and firmness of people as pioneers. At the same time, I am also moved and happy that I have the opportunity to be a part of it.

I remember that when I applied for the job, the harmonious, United and uplifting atmosphere of the hotel deeply touched me and made me feel a harmonious family. In the three months after I entered the hotel, under the careful care and guidance of the manager's office and colleagues, I have made some progress in all aspects through my unremitting efforts. Now I will report my work as follows:

1. Understanding of the hotel

It is a professional hotel engaged in business, with its business network spread all over cities and counties in the province, with the total distribution and agency of many well-known international and domestic brands, ranking first in the province.

Guided by the correct business and management concepts, and relying on a capable team, we will become a leader in the industry.

2. Work performance

1. Hosting a staff get-together with and getting everyone's approval.

2. sort out and classify the red-headed documents issued by the head office and the three certificates of hotels in the previous period, and make electronic retrieval, which makes it very convenient and concise to read and inquire.

3. Make preparations before each regular meeting, and organize meeting minutes in time after the meeting.

4. Complete the drafting of advanced materials for outstanding employees; Standardize the writing format of the external liaison letter of the general department and help it sort out and modify the external writing; Assist the Chief of the General Management Section to sort out the vehicle management measures and make a monthly table of fuel costs, repair costs and other related expenses; Complete the sorting out of the policy table for independent accounting of Wuchang mass-market stores and supermarkets.

5. Good communication and coordination with all departments, and better completion of the upload and release work.

6. Skillfully operate the VIP customer file management system.

7. Through the two-day internship in the department, I have a preliminary understanding of the hotel's supply chain system and can carry out simple business process operations.

8, can do other administrative logistics work.

III. Problems and improvement methods

As I worked as a confidential secretary in the original hotel, I didn't involve business operation, and I didn't really understand the purchase, sale and storage of retail enterprises, and the concept was very vague, so I need to further understand and be familiar with the overall operation mode and process of the hotel. Of course, I can't take this as an excuse. I will consult my predecessors in my future work, ask questions and practice diligently, familiarize myself with hotel business and processes in the shortest time, and be diligent in eyes, mouth, hands and legs, so as to temper my will and increase my talents in my work.

Although it is only three months, it has benefited me a lot. In the future work, I will foster strengths and avoid weaknesses, work hard and overcome difficulties, and strive to do a better job and live up to the expectations and cultivation of the hotel manager's office. Summary of the probationary employment of hotel employees in 22 (IV) < P > All aspects of hotel work and daily chores require patience and carefulness, persistence in doing their own work and perfect completion of work tasks.

The past year was a full, busy and happy year. On the occasion of this new year, looking back, in almost five months since I came to our hotel, as a new employee, with the care and help of our front office department leaders and colleagues, I have been able to work independently since I knew nothing about the reception work at the front desk of the hotel. Never dare to speak to be able to communicate freely with guests! Here I sincerely thank the department leaders and colleagues who helped me, thank you! Now I will make a summary of the work in the past five months.

the front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, we must do our job well. Therefore, I have been strictly following the hotel regulations for the past five months. To sum up, it can be said in the following five aspects:

1. Politeness and etiquette

Like all other service industries, how to keep smiling, how to greet guests, how to provide services to guests, and the language to be used in the service.

Second, pay attention to the image

The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask for light makeup, work clothes and a good mental outlook for the guests, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! Moreover, it is also conducive to the improvement of our own image and self-cultivation. Thus, it will affect our later life.

Third, the training of business knowledge at the front desk

It is mainly the daily work flow. The daily work at the front desk is very complicated, including the handling of check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, and information inquiry and verification of pick-up and drop-off machines. Check and check orders, arrange rooms, and hand over work during shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring a lot of inconvenience to guests and their colleagues!

Fourth, English at the front desk

Some English skills at the front desk are the basic requirements for each of our receptionist, so as to serve foreign guests well. As for English reception, I thought it was not a problem for an English major like me, but later, when receiving foreign guests, many problems came out. For me, I haven't been exposed to English for more than a year before, and I realized that many words are unfamiliar, and the names of many facilities and equipment in the hotel have never been exposed before. Fortunately, our hotel organized English training for the reception desk, which enabled me to review and consolidate the words I had learned before. I also learned a lot of words that I have never touched before, such as the names of many facilities and equipment. Through such training, I can understand the truth that you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and enhance our abilities in all aspects!

5. Focus on the overall situation, regardless of personal gains and losses

No matter whether it is working hours or vacation time, if the hotel has a temporary task assignment, I will obey the arrangement, actively cooperate with it, and don't find any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggested that guests often make me nervous. When the new year comes, I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I realize our own shortcomings, we have the opportunity to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything must be done seriously. place