Workflow of hotel cleaning staff

Responsibilities and procedures of hotel cleaning. Duties of the supervisor position: to achieve the service level through supervision, training and arrangement of subordinates and rational use of cleaning products, and to provide a pleasant environment for guests through the management of plant planting and arrangement. Specific responsibilities are: 1. Check whether the foreman of each public area supervises the work of subordinates to achieve the proper cleaning and maintenance effect.

2. Check the flowers, trees and greening facilities in each region, formulate the maintenance work plan during greening, pay special attention to the implementation of the plan, ensure the quality and progress of the work, and ensure the good action of the greening system.

3. Supervise the management of the regional foreman, make plans for the management, use and maintenance of various cleaning equipment, and regularly check the use control of guest supplies.

4, formulate and arrange public * * * regional cleaning work plan, epidemic prevention (pest control) work plan and manpower arrangement plan.

5. Be responsible for the staff's business training and discipline education, and ensure that the staff's manners and service quality meet the hotel's standards.

6. Be responsible for the audit of employee's scheduling, attendance and vacation, arrange daily work according to customer's needs and employee's characteristics, investigate the problems in daily work, do a good job of layout inspection before major festivals, important meetings, banquets and VIP visits, and do a good job of communication and coordination with relevant departments.

7. Complete other tasks assigned by superiors. Second, the foreman's job responsibilities through the supervision of waiters, training and the arrangement of commodity use, to achieve the service level of the hotel, the specific responsibilities are:

1, read the handover book before going to work every day, and pay attention to the tips of the regional supervisor of the company.

2, check the employee sign-in records, reasonable arrangement of subordinate employees.

3. Check the cleaning scope and maintenance effect.

4. Check the working conditions of employees at any time, check cleaning supplies and appliances, and make adjustments in time, and report any abnormal situation in time.

5. Guide and evaluate the work quality of subordinates.

6. Be responsible for the staff's business training and improve the staff's cleaning and maintenance technology.

7. Complete other tasks assigned by superiors. Three. Responsibilities of employees: To provide a comfortable, clean and convenient living environment for guests by cleaning and maintaining public areas. Specific responsibilities are as follows:

1, according to the foreman's work arrangement, clean and maintain the public area.

2, check the area of responsibility of all kinds of equipment and facilities and furniture in good condition, timely report and maintenance.

3, completes the maintenance of cleaning machinery and the use of cleaning supplies custody, tidy up the warehouse.