What are the rules and regulations of the hotel front desk management system?

The rules and regulations of the hotel front desk management system are:

1. Arrive at work ten minutes in advance, and ask gfd to abide by the hotel regulations. Female employees should be gentle, clean and tidy, and their shoes should be shiny. 5 yuan will be fined for each violation (deducted 0. 1 point);

Don't be late or leave early. Every time you are late or leave early (within 5 minutes), you will be fined 5 yuan (deducted 0. 1 minute), and you will be fined 10 yuan for more than 5 minutes;

3. Do not leave the post empty or join the post without reason, and fine 5 yuan (0. 1 minute) for each violation;

4, health work must be clear, the supervisor to check a health before class, check again after the succession. If the two inspections fail, the personnel on duty will be fined 5 yuan (0. 1 minute);

Don't be emotional at work, don't be listless in class, and provide smiling service for guests. If you don't eat or read newspapers in the lounge, you will be fined 5 yuan for every violation (0.65438+ 0 point deducted);

6. Strict and accurate handover. In case of unclear handover, the personnel on duty shall be fined 5 yuan (0.65438+ 0 point). If there is a major complaint from the guest, the party concerned will be fined 50 yuan (disqualified from participating in the "Service Star" appraisal);

7. It is not allowed to transfer classes without permission. If necessary, an application must be made in advance, and each person should change shifts no more than three times a month. If the shift is changed without authorization, both parties will be fined 5 yuan (0.65438+ 0 point deducted);

8. The front desk staff should handle the reservation and check-in procedures for the guests in strict accordance with the workflow, and be familiar with the agreed price and the effective signatory of the debit unit. A fine of 10 yuan (0.2 points deducted) will be imposed for each cash withdrawal;

9. When you receive the meeting notice from the marketing office, you must be accurate. If the room is overbooked due to unclear personal orders, 20 yuan will be fined for each violation (0.5 points will be deducted);

10, do a good job in upgrading the telephones in guest rooms and related offices. If the guest room is not upgraded in time between classes for two consecutive times, 5 yuan will be fined for each violation (deducted 0. 1 point).