Among the types of hotel product innovation, expected products refer to

All additional services and benefits that customers get when purchasing hotel products. Expected products refer to a series of basic attributes and conditions closely related to products that consumers expect when purchasing products, that is, some specific requirements of consumers for purchased products, which is the concentrated embodiment and further demand of differentiated positioning of formal products. Among the types of hotel product innovation, expected products refer to all the additional services and benefits that customers get when they buy hotel products.