Traditional Culture Encyclopedia - Hotel accommodation - Short sales day work summary 6 articles
Summary of short-term sales day 1
I have been engaged in telemarketing for nearly two months. Generally speaking, with the care of leaders and the h
Short sales day work summary 6 articles
Summary of short-term sales day 1
I have been engaged in telemarketing for nearly two months. Generally speaking, with the care of leaders and the h
Summary of short-term sales day 1
I have been engaged in telemarketing for nearly two months. Generally speaking, with the care of leaders and the help of colleagues, my work has made remarkable progress. Although there is still a certain gap with my own goals and leadership requirements, I have a good prospect, a positive attitude and full confidence! Of course, the problem is also very prominent:
1. The skills are not too difficult, but there are still problems with the speech skills. I find that when communicating with customers, the method is not flexible enough, and I will stutter a little when I am in a hurry.
2. The working state is unstable. For example, when I was in good condition two days ago, I had a good talk with my customers, including when I made a new order, and the connection rate would be higher. But on Wednesday, I was in a bad state and didn't know what to say when I picked up the phone. My brain is a paste.
I don't have a strong sense of sales. Customers who have talked for a long time often don't know what I want to sell him. Just received my letter.
4. Too concerned about success or failure, impatience, poor proper limit, often pushing products at inappropriate times or wordiness, which makes customers feel disgusted.
5. I don't have strong self-requirements. I don't make full use of my spare time to study and improve myself, and my overall ability and quality are not strong enough.
In view of these problems, the following is my telemarketing work plan for next month: In the annual sales work plan, I mainly divide customer information into four categories:
1. For old and regular customers, we should always keep in touch and stabilize the relationship with customers.
I am trying various working methods now, trying to find a method that suits me and is handy to use.
3. Control your emotions and state, and try to keep your state stable and in good condition.
4. Strengthen sales awareness, strengthen purpose, communicate with customers in a planned and step-by-step manner, avoid rushing into the challenge.
If you want to have a good performance, you should strengthen business study, broaden your horizons, enrich your knowledge, and combine business study with communication skills in various forms.
6. Have good communication with other employees of the company, have team consciousness, communicate and discuss more, and constantly increase business skills.
7. Summarize your work, see what mistakes you have in your work, and correct them in time. The above is my work plan. There will always be all kinds of difficulties in work. I will ask the leader for instructions, discuss with my colleagues and work together to overcome it. Make your greatest contribution to the company.
Brief Sales Day Work Summary Part 2
Open up the market, pay close attention to production management internally, ensure quality, be market-oriented, face this year's challenge, seize the opportunity, and all the staff in the sales department work together. Qi Xin cooperated to complete the sales task last month. The work is summarized as follows:
I. Sales situation
After our company's publicity in xx, xx and other exhibitions and professional magazines, our xx brand products have gained a certain popularity, and domestic and foreign customers have a certain understanding and understanding of our products. The boss set a sales volume of xxx million for the sales department, and our sales department achieved a total monthly sales volume of xxx million, with a production and sales rate of xx% and a collection rate of xx%.
Second, strengthen business training and improve comprehensive quality.
The product sales department is responsible for the sales of all products of the company. It is conceivable that the responsibility is great and the task is arduous. It is very important to establish a high-quality sales team that can recruit good soldiers and complete the company's annual sales task. If a worker wants to do a good job, he must sharpen his tools first. In order to improve the comprehensive professional quality of sales staff, all employees in the sales department must carry out vocational skills training to further improve their sales knowledge.
Third, build a marketing network and cultivate a sales model.
Xxx is the focus of our product sales department, and the sales situation will directly affect the economic benefits of the company. Over the past year, the product sales department insisted on consolidating the old market, cultivating new markets, opening up market space, tapping potential markets, and promoting product sales by using our company's brand, and built a sales network pattern with xx as the main body and radiating the whole province and the whole country.
Fourth, pay attention to industry trends and grasp market information.
With the increasingly fierce market competition among electronic products industries, information plays an increasingly important role in the marketing process, and information is benefit. The sales department pays close attention to market trends, grasps business opportunities, demands benefits from information, and institutionalizes, standardizes and regularizes market research and information collection, analysis and collation. The product sales department has established a stable and reliable information channel through market research, business negotiations, newspapers and magazines, industry associations, computer networks, etc., and paid close attention to the development trend of the industry; Establish customer files and manufacturer files, and strive to collect basic information; According to the market situation, actively send business personnel to track and master the dynamics of the domestic sales market.
Members of the sales team are confident to do better in the next work, so please wait and see!
Brief Sales Day Work Summary Chapter 3
Looking back on this internship, it seems that these three months of experience and experience are just a dream. I used to think that the internship was very long and hard, but it ended slowly, which made me feel a little incredible.
But after this internship, I grew up and improved. Now I just have some experience and achievements in basic sales work. I still need a lot of hard work and struggle to really finish my work!
Now, the internship is over, but the society has been waiting for me to really set foot. To this end, I will summarize my personal work experience and experience during my internship as follows:
First, the mentality changes.
Faced with this peculiar social practice, my mentality at work has also changed several times.
At first, I just came to the company and didn't really pay attention to the sales internship. Because at that time, I still regarded myself as a student in my mind, thinking that this was only a phased task of learning. To this end, I have always attached great importance to learning and training in my work, but I am so-so and timid in my actual work practice, which has caused a lot of troubles to everyone.
Later, I began to realize that no matter what the purpose of the internship is, I am already in this position, and I must try my best to play my role! And this change made me really realize that my duty is not to come here to study theory, but to really discover and experience in practice! So I gained a lot of experience in practice and improved my personal ability.
Now, through my own efforts, I have unconsciously regarded myself as a member of xx Company, and I can ask myself and improve myself like a real employee. Make your work more outstanding!
Second, the work situation
As for the internship, although I didn't face the work seriously at first. However, since I entered the company, I have always cherished this internship opportunity, taken seriously the training and teaching of leaders, and strived to make various first-time experiences in practice. To this end, I have gained many unique experiences.
In my work, although I am not particularly outstanding, I have always maintained strict requirements and management for myself, abided by the company's disciplinary requirements, and handled the things assigned by the leaders strictly and seriously.
Third, there is insufficient work.
As the first internship, although I still have a good performance, there are still many places to be improved. For example, communication and language organization at work should not only rely on the company's processes, but also add some personal judgments and empathy for customers. All these require me to continue to strengthen my requirements on experience and ability.
Now, the internship is over, but my road has just begun! I will continue to work hard in the society, so that I can truly become an excellent salesperson!
Brief Sales Day Work Summary Chapter 4
I have been working in xx Clothing for a whole quarter now. I am in a state of intense and busy study every day this week. Through study, I deeply feel the profoundness of xx and find that there is too much knowledge to learn. After I came to xx, I was assigned to the shoe section. After several days of study, I would like to report my study and ideological status from the following aspects.
I. On-site work
When you come to the shoe area, you should first learn in the on-site closet to understand the classification, quality, price, origin and sales skills of shoes, so as to make up for your ignorance of the items in the area. Secondly, in daily work, supervise the sanitation of the cabinet group, dredge the fire escape, supervise the shopping guide to wear work clothes and hang work cards, pay attention to the neat arrangement and correct writing of the price tag, check the determination of the sales receipt, magnetic buckle and fill in the admission form to achieve the best prevention work. Finally, according to the actual situation, analyze the shortcomings of each cabinet group in order to better improve the work of each cabinet group.
These on-site work seems trivial, but there is no small matter in sales and service, and countless small things are big things when piled up. There is a good book: details determine success or failure. Only by paying attention to details and daily chores can we maintain a good sales environment, ensure good service and ensure better sales performance.
Second, business familiarity
I have also learned a lot in my business these days, from simple business such as correctly entering the entry form, correctly filling in the labels, and the rules and regulations of the shopping guide to difficult business such as following the heavy goods system, after-sales service standards, and the implementation rules of the three guarantees of commodity quality. But I personally think that although I have learned a lot, I can't really use a lot, because everything depends on people and things. To truly serve customers and suppliers, it is not just the backrest system. This requires us to learn the system from practice, understand the concept of crystal, deal with the things we encounter, and constantly learn to improve our own quality in order to become a qualified xx manager.
Third, the experience and experience in the work
In the past few days when I worked in xx, because the shoe area is the most after-sales area in all areas of the mall, apart from on-site work and business study, what I see most is dealing with after-sales. And these after-sales treatments have made me sigh more than once: customers are absolutely God in xx! All after-sales services are customer-centered, stand in the customer's position to understand customers, deal with problems, and try to satisfy customers. Because of Crystal's good after-sales service, it also brought opportunities and arguments to unreasonable customers, but our after-sales staff did not argue with them, but euphemistically explained the scope of the three guarantees to them and touched these difficult gods with their own attitude and service.
As a new manager, I must learn the essence, study hard, truly understand the concept of enterprise service, and take it seriously in the details of daily work, and strive to become an excellent manager. I also hope that your predecessors and leaders will give more guidance.
Brief Sales Day Work Summary Chapter 5
Over the past year, with the correct leadership of the general manager and the close cooperation of other departments, the sales department has basically completed the work task of the hotel for 20xx years. The work of this department has gradually matured. This year, our specific work is as follows:
I. External sales and reception work
First of all, after a year of running-in and development, the sales department has gradually matured its own sales work and expanded its own market. Pushing the business hotel into the tourism market in an all-round way has improved the visibility of the hotel and strived to create maximum economic benefits for the hotel.
According to the work plan at the beginning of the year, earnestly implement each item. In 20xx, the sales department focused on the sales of individual customers and conferences. Due to the limitation of the hotel's geographical location, the individual occupancy rate is low. The annual occupancy rate of individual customers in the sales department is: we have increased the sales of business customers, visited important companies to sign business agreements, and made different sales plans according to different seasons, such as visiting customers for xxxxxx. We paid a serious return visit and communication to the travel agencies with better ground connection team. 65438+ Most motorcycles will be in February 2- 10/0. We will contact the dealers in time. Pave the way for the overall sales of hotels in peak season. At ordinary times, when sorting out customer files, we will pay regular classified visits and constantly develop new customers. By the end of the year, * * * signed 454 agreements.
In September, xx, I worked as a hotel sales manager. In xx, 10 Hotel was officially listed as Samsung, which provided the sales department with a bargaining chip for external publicity, and also promoted the overall level of our hotel to a higher level, which was beneficial to the sales work of the hotel.
With the rapid development of the Internet, the publicity of the Internet not only improves the popularity of the hotel, but also improves the overall occupancy rate of the hotel through network companies. By the end of the year, * * * signed network cooperation agreements with 54 online booking companies. We increase the commission ratio of important network companies, and use their publicity to let more guests know more about business hotels through the network, such as Ctrip, E Long, Hengzhong Zhongwei and other network companies;
At the same time, during this year, we received more than 30 large, medium and small meetings from Zongshen, Jiaolong Hengyun, Kelon Electric, Wei Jun Mengniu Dairy University of Traditional Chinese Medicine, Railway, Universal Travel Agency and other motorcycle companies. For the reception of each meeting, all departments can seriously cooperate with the sales department to successfully complete the reception of the meeting, and the guests have affirmed our work. I sincerely thank the leaders and employees of all departments for their support to our sales department.
Second, internal management.
The hotel has its own website, and the sales department is responsible for maintaining the website and updating the content of the webpage. It expands its influence through online publicity, timely and accurately releases the hotel's dynamics and news, and lets more people know about the hotel. At the same time, we put forward a new hotel website construction scheme, which laid the foundation for the future development of hotel websites.
Third, shortcomings
1, external sales need to be strengthened, and now we have relatively few individual customers;
2. The meeting information was not understood in time.
3, sometimes in the reception work is not careful enough, not enough attention to some details, not comprehensive enough to consider the problem.
4. Sometimes the information is not accurate enough due to untimely communication; Affect the overall sales and reception of the hotel. In the future, we should be careful, try to avoid it, communicate in time and reduce work mistakes.
Brief Sales Day Work Summary Chapter 6
The follow are my shortcomings sum up this year:
First: communication skills are not available. I contact different customers every day, but when I communicate with them, my speech is not concise enough and complicated. The ability of language organization and expression needs to be improved.
Second: the follow-up service for customers who have cooperated is not in place. Seeing that the number of successful customers is increasing gradually, although there are few big customers, I am still doing my best to protect every customer with my heart, so as to achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. Later, after several months of work, both Mr. Dai and Mr. Hu focused on the maintenance of old customers. I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have X old customers, as long as I maintain them well, I will definitely think of Zhou Xiao, who won the fake in the future. Then this will not only create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.
Third: customer reports are not well organized. For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, reports are the seeds of daily efforts. Over time, you need to manage them with your own heart, otherwise how can you bear the fruits of victory? Only through a clear statement can the leader know my work status and gains today, and then make targeted corrections and guidance. I also make a complete and detailed report every day, and I can also make a clear and instructive work summary and future work plan every day, so that my work is more targeted and purposeful. Then it's more like a duck to water.
To sum up, the above points are my shortcomings in this year's work, and I will improve them in my future work. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, but he just doesn't know how to correct them, and I will make mistakes to correct them and turn my shortcomings into my own advantages.
There has been little change this year, and my main job responsibility is telephone sales, which, as the name implies, is the sale of transactions by telephone. During this year, I mainly communicated with customers through the internet and telephone in the company. At work, it sounds like sitting in the office every day, making a few phone calls or contacting customers through qq. This is very simple, but the workload is still very large. Deal with different customers every day, and leave a very good impression on customers through their own language at the first time. In order to make customers trust the quality of our products more, besides the company's quotation, what is more important is a service. Let customers feel that Tongying Anti-counterfeiting Company is a big enterprise with a good service team, just like enjoying the process, turning the business atmosphere into a friendly exchange between friends. And let customers with strong intentions think of it for the first time, and think of cooperation with Tongying anti-counterfeiting company. These are closely related to their efforts, and as salespeople, they should have a very keen sense of smell and feel the needs of customers at the first time. For customers with strong intentions, in addition to telephone greetings, SMS greetings and qq greetings, they also need to have a work enthusiasm to infect customers, so that customers can feel my sincerity from their own actions. Then I believe that the number of customers will gradually accumulate.
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