Which department is the hotel most afraid of complaining about?

Complaints about hotels in consumer associations can be made in the following ways:

1. Pay attention to keep evidence materials when consuming, such as invoices, consumption lists, receipts, credit card records, bank remittance records, screenshots of successful online transaction payment, etc.

2. When making a complaint, it is necessary to provide the facts and relevant evidence of the reported person's violation of laws and regulations;

3. Consumers can call 1 10 or 123 15 to report;

4. The industry and commerce department will punish the hotel according to relevant laws and regulations.

Legal basis: Article 36 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

Consumer associations Consumer associations and other consumer organizations are social organizations established according to law to supervise goods and services and protect the legitimate rights and interests of consumers.

Article 47

The right of public interest litigation of consumer associations. The Chinese Consumers Association and the consumer associations of provinces, autonomous regions and municipalities directly under the Central Government may bring a lawsuit to the people's court against acts that infringe upon the legitimate rights and interests of many consumers.

What is the role of consumer associations?

1, providing consumers with consumption information and consulting services;

2. Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;

3 to participate in the supervision and inspection of goods and services by the relevant administrative departments;

4. Accepting consumer complaints, and investigating and mediating the complaints;

5. If the complaint involves the quality of goods and services, a qualified appraiser may be entrusted for appraisal, and the appraiser shall inform the appraiser of his opinions;

6. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.