What types of customers will hotel waiters encounter - 25 customer service skills (2)

Social type

This type of customer will be sociable, but not easy to deal with. When we serve him, we should pay attention to our words and deeds to avoid accidents and suffer from him. of complaints.

Exclusive type

This type of customer is not easy to interact with, and their feelings are very sensitive. It is best to avoid unnecessary chatting with them. If you want to talk to them, you must also find a suitable one. topic to open up the other person's mind.

Long-winded type

This kind of customer should try to avoid long conversations with him. Once the conversation is over, it will affect the work. When ordering, you should be gentle and concise. Explain clearly, give in and accept, and avoid debate.

Chatty type

This type of customer likes to chat very much, and will never stop chatting once they change. Therefore, when serving this kind of customer, you should use appropriate methods to hint him, and also serve others. Table guest service to end service.

Lover type

This type of customer prefers a quiet place, and the service staff should not disturb him after ordering and serving him.

Family type

When such guests dine in the restaurant, the service staff should take special care of their children so that they will feel happy and satisfied.

VIP type

When we serve this type of guest, we should treat him as a king and serve him.

Tofu-eating type

This type of customer likes to eat tofu, especially when a female waiter serves him. If he has excessive behavior, we only need to answer that we don’t know or report it to the superior. Can.

Unreasonable and troublesome type

When service staff order or serve this type of customers, they should pay special attention to whether their tone of speech is polite. Remember not to argue with them. If they cannot cope with it, report it to them. The boss handles it.

Madam Type

European and American society is dominated by women’s rights, so female customers should be treated with hospitality so that they can promote the store voluntarily in the future.

Drunken type

This type of customer will drink when he comes to the restaurant and will get drunk every time he drinks. When he is drunk, it is best to avoid paying attention to him and not talking to him. As long as he does not It's okay to be noisy. If he gets drunk, he should be arranged to rest in the lounge.

Open type

This type of customer is unreserved in their words and deeds about everything, and does not easily listen to other people's advice. Therefore, when serving this kind of customer, be careful To avoid hurting your feelings, you should wait until his mood stabilizes before persuading him and serving him.

Calm type

Although this type of guest has a calm personality, he is not easy to make decisions lightly. The service staff must answer questions fluently when serving him or ordering dishes, so that he will be convinced after hearing them. .