Does the front office of Sheraton Huzhou Hotel have the position of guest service director? What is this?

Yes, English is gro (Guest Relations Officer), which deals with some guest relations, including some complaints from guests and some help they need. There are many unexpected situations to face. Therefore, this position requires higher qualifications. Like Sheraton Huzhou Hotel, I think English requirements are also higher. Generally speaking, customer relations officers need to be promoted from below!