I want to be a cashier in a small hotel. What are the conditions? Never done it before.

It is best to attend cashier training.

The cashier is a full-time person who is responsible for collecting the company's payment, correctly inputting the sales data into the cash register, and providing the company with the correct sales residence. According to this information, the company analyzes the types, quantities and prices of goods, which is an important part of the whole company information network.

Training content

First, the principle of cashier

1, scanning commodity principle: fast; No multiple scans; Leakless scanning

2, degaussing principle: fast; Leakage-free degaussing; Protect goods

3. The principle of collection and payment: the principle of singing and receiving; Correct input principle; Select the payment method; Principles of identifying counterfeit money.

4. Change principle: the principle of singing and paying; Correctly change the principle; Hand delivery principle.

Second, the bagging matters needing attention

1, correct choice of shopping bags: choose the size and quantity of shopping bags according to the quantity and weight of goods.

2. Precautions for bagging: Do not mix fresh food with dry food and department store food; Cooked food and bread ready-to-eat food are not mixed with other fresh foods, and raw and cooked are separated; Seafood is mixed with other raw foods to avoid cross-flavor; Chemical reagents are packaged separately; Clothing and underwear are packaged separately; Use shopping bags sparingly.

Attachment: bagging operation flow: hard and heavy items must be placed flat at the bottom of the shopping bag; Square or rectangular goods are placed in the middle to avoid being damaged by external forces; Easy-to-vomit articles or light and small articles are placed above the bag; Frozen products, bean products and other goods that are easy to flow out of water and meat, vegetables and other goods that are easy to flow out of juice should be packed in side bags first, and then put into shopping bags; The goods packed in the bag should not be higher than the mouth of the bag, so as not to bring inconvenience to customers; When bagging, absolutely avoid the phenomenon of cross-shipment; For the circulation of famous products larger than shopping bags, members should be instructed to bind them at the service desk; Remind customers to count the goods so as not to forget that they are at the cashier.

3. The following items can be considered not to put shopping bags: small and portable items, such as gift boxes and pens; Commodities with handles, such as electric kettles and barrels; Commodities larger than shopping bags and inconvenient to bag; Goods exceeding the capacity of shopping bags.

Third, the cashier daily service language specification

Due to the diversity and complexity of customers' needs, it is inevitable that they will not be met, thus causing customers' complaints. And this kind of complaint is often sent to the cashier when paying the bill. Therefore, the cashier must master some coping skills.

Fourth, the boot program.

Turn on the cash register computer (turn on UPS—- power supply-host-turn on the display screen-turn on the printer-turn on the degausser) (the shutdown procedure after work is the opposite). Before going to work, check whether the computer invoice device is correct, whether the cash register is networked, whether the demagnetizer works normally, whether the printer is normal and whether the ink ribbon is clear.

Verb (abbreviation of verb) How to handle and use several cards and coupons and how to deal with common problems: membership card; Business card (face card); Cash coupons; Bill of lading; credit card

Six, several payment methods: pay special attention to the mixed payment method of face card, credit card and cash (computer demonstration)

Seven. Payment slip and receipt

1, the payment documents are actually sent to the machine to make tickets. All payment bills, both positive and negative, should be submitted to experts.

2. Print in white paper, and both payment forms need to be signed for confirmation.

3. Payment slip and receipt cannot be changed at will. Consistent with the sales records generated in the computer.

4. Separate the cash payment form, MIS, knowing and doing, and gift form, and don't type a piece of paper.

Eight, bar code failure and no bar code commodity reasons and solutions.

Nine. return

Ten, commodity degaussing

XI。 Note: 1) The payment method must not be entered incorrectly; 2) Pay attention to the payment method when checking out the credit card; 3) Customers with integral cards should swipe the integral cards first, and then give them to the customers; 4) "three-tone service, singing, receiving and paying" money tickets are counted face to face; 5) The quantity of goods must be the same as that on the computer, and the barcode verification and checkout of the same brand goods are the same; 6) Pay attention to the quantity of the same commodity; 7) Fragile items (such as eggs and glass products). ) be sure to remind you to bring it, so as not to cause disputes due to damage.