The ability of hotel department manager

The ability of hotel department manager

The department manager is the management cadre of the hotel. They are the backbone of the hotel. They are responsible for the hotel's strategic decision-making, fully understand and convey the hotel's strategic decision-making, motivate employees' enthusiasm, boost their morale and improve their ability and performance.

How to become a qualified middle manager must have the following abilities:

1, strong business ability

Be familiar with the post responsibilities, operating procedures and working procedures in the area under its jurisdiction, and be able to formulate new systems and regulations according to the changes of the industry and market;

2, a high degree of execution

The department manager is in the middle position in the management structure of the hotel, and plays a bridging role. The strength of its execution is one of the important indexes to test its ability level. If you want to be a qualified department manager, you must have strong executive power, strictly implement the hotel's decisions, leaders' instructions and other temporary work arrangements, so that any decision of the hotel can be conveyed to the grassroots employees through the department manager, and good results can be achieved through the joint efforts of the department manager and employees. To improve the execution, the department manager must do the following: ① understand the intention of the leader carefully; (2) Confirm with the leader that they understand his instructions and arrangements; (3) Effectively decompose the instructions and arrangements of the leaders; (4) Arrange the decomposed work to the appropriate employees, and formulate specific work measures and inspection plans; ⑤ Keep continuous communication with employees and make joint efforts with employees to put all work measures and plans in place; ⑥ Summarize the work results with employees, form a work summary, and report to the company leaders; ⑦ Encourage the excellent characteristics of subordinate employees in their work, affirm their achievements, and encourage and recognize employees.

3, guide the training ability

As a trainer, I can correctly guide subordinate managers and employees to carry out various management and operations, and at the same time do a good job in guiding informal tasks;

4. Know yourself

To fully understand and grasp ourselves, we must clearly know our strengths and weaknesses, give full play to our strengths, and try our best to make up for our shortcomings through various channels;

5. Negotiation ability and skills

Have the ability to conduct various negotiations; Such as negotiations with employees, inter-departmental negotiations, negotiations with superiors, and negotiations with customers; It is necessary to grasp and control all kinds of negotiations to achieve the expected results;

6. Ability to solve problems

The ability to solve problems not only refers to solving problems in daily work, but also requires the ability to deal with emergencies and crises. Keeping a clear head in difficult times and creatively solving problems are also requirements for superior managers.

7, eager to succeed

Everyone is eager for success, and excellent department managers also want their careers to reach the peak of their lives and are willing to work hard for success;

8, the ability to achieve the goal

As a department manager, you must have your own plans and goals in your work. After you set your goals, you must be able to put them into action to achieve them. At the same time, you should have the ability to practice. If you only have goals, but you can't realize your own ideas, it can only be a fantasy;

9. Since? think

Self-confidence can be excellent. As a department manager, you should always maintain a good mental state and self-confidence, be good at conveying self-confidence, and make the department under your jurisdiction form a good mental outlook;

10, communicative competence

Being good at dealing with all kinds of people is the basic ability that a department manager should have. He should not only deal with people who like the same interests, but also communicate with people who don't like them, so as to get recognition and support from others.

1 1. Trust the team.

As a team manager, the department manager must trust his team, create an atmosphere of mutual trust within the team, and be good at giving full play to the enthusiasm and subjective initiative of team members;

12, control pressure

We should clearly realize the existence of our own pressure, take a positive and optimistic attitude to deal with it, and be good at eliminating it;

13, be brave in innovation

The market and industry are constantly developing and changing, and innovation is necessary to keep up with the development of the times; Of course, there are many ways and means that can be adopted. We should constantly update and change, and every change will bring opportunities. As managers, we should constantly innovate and change.

14, dedication

As management cadres, they must play an exemplary role in all aspects, treat their work more seriously than employees, treat their work more professionally than employees, and have dedication during working hours, so as to gain the respect and recognition of employees.

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