A question about hotel management.

First of all, an English word is misspelled availability.

Secondly, you don't fully understand the meaning between hotel products and customers, especially repeat/regular customers or contract customers.

From your point of view or in theory, it is a fact that guest rooms are not storable and need to maximize benefits.

Maybe you sold a room with a peak of 1000 yuan to Fit today, but special guests or old customers can only go out of 500 yuan. But in the long run, have you ever considered that if an old customer gets the room you take care of, the hotel will lose 500 yuan, but will retain or strengthen an old customer who has been supporting the hotel business since then, and he will bring more than 500 yuan this day.

Secondly, principles are important, but hotel management, especially front office management, is important in people's management. People here are not only employees but also customers. It can also be said that if your GRO Global Connect belongs to the front desk, whether customers can stay in the hotel after being introduced by the sales department depends largely on the maintenance of the front desk.

Don't care about temporary gains and losses. Being a manager or a director is very important. It is important not to be stingy when the relationship between old customers and hotels is most critical, because as long as he is in the hotel, the hotel will always be a profitable party, because at least he has no choice or walks to the door of your competitors.

The cost of maintaining an old customer is 5-6 times that of establishing a new customer, and this figure will be higher and higher.

good luck

Interpretation of an old hotel person