How to improve hotel quality?

First, it depends on what hotel it is and whether it is a star-rated tourist hotel. Generally speaking, we should understand it from the following aspects: the concept of hotel service quality is to satisfy guests externally and to make the management process smoother internally.

New service standards: simple, convenient, fast, agile and good.

Jane-Work procedures should be as simple as possible, work instructions should be as simple and clear as possible, and feedback should be concise and to the point.

Convenience-make guests feel convenient from entering the store to leaving it.

Speed-the needs of guests should be met as soon as possible.

Solution-the waiter should understand and respond to the guest's courtesy tactfully, sensitively and quickly, and then serve.

Good-after receiving the service, guests should feel that "things" are worth the money. If we attach great importance to the use of guest history files. After staying in the hotel once, guests don't need to register for the second time.

Second, according to the needs of guests, fuzzy post interval setting. The emergence of the golden key concept has broken the service boundary, and now many hotels are strengthening and promoting the golden key concept.

Principle of differentiation: 100% to meet the needs of guests and give full play to their own characteristics. Information about him is recorded on the guest list.

When the newlyweds check in, the hotel will carefully decorate the decorations in the room to set off the festive atmosphere, and the manager's representative will give gifts. Guests celebrating their birthdays in the hotel will receive birthday cakes and exquisite greeting cards from the hotel. Only when the communication channels are smooth and all departments cooperate with each other can we ensure timely and effective service. Pay special attention to the details of the product.