Personal stories of excellent catering staff

As an excellent catering staff, we should listen to the feedback carefully and make corrections and improvements in time. The following is my model essay on sorting out the personal deeds of outstanding catering practitioners. Welcome to read!

The personal stories of outstanding catering staff always go in such a hurry that 20xx slips through our fingers in a blink of an eye. Looking back on the journey of the past year, there are too many feelings.

The company has made brilliant achievements in xx years, which is inseparable from the hard work of leaders and employees. Therefore, the responsibility of the restaurant department is even more important. As a restaurant staff, do your part.

First of all, do a good job in the hygiene of the restaurant, insist on spotless every day, leave no dead ends, and create a clean and tidy dining environment for everyone.

Secondly, do a good job of disinfection of tableware, regularly classify and disinfect tableware, and update damaged and worn tableware in time.

Third, smile service, greet guests with a warm and sincere smile.

Finally, listen to the feedback carefully and correct and improve it in time.

The above points are my general summary of 20xx work. For the shortcomings, in the new year, I will strive to improve and strive to do a better job.

Personal stories of excellent catering staff Part II I have been working for nearly 10 years since I came out of school, and I have changed countless jobs. I found that I still prefer the catering service industry, like dealing with customers, especially foreigners. Therefore, compared with other industries I have worked in, I am more devoted and passionate. Based on the present and looking forward to the future. Combined with years of work experience, I now have several views on catering services, as follows:

As the saying goes, customers are God and customers are our parents. So, how can we make customers care about us after every consumption? Do you want to come again next time? The answer is simple: quality environment+quality products+quality service.

1. Quality environment. As soon as customers enter the restaurant, they can feel relaxed, comfortable and at home.

2. Quality products. With skilled and precise workmanship, we can tailor better and more delicious products for our customers. Although it is difficult for everyone to adjust, we should try our best to build our own characteristics and brands (competitiveness).

3. Excellent service. No matter what you do, the first thing you should do when facing customers is to provide high-quality service. If you serve well, customers will have the desire to spend. Even if some objective factors such as your product or environment make the customer dissatisfied, your excellent service will move him. If it is good, maybe he will give you some good opinions or suggestions, so that you can find out the shortcomings and improve it constantly. I have been engaged in catering service for three years and have encountered many such examples. The product is not good, but customers will come back next time because our service is very good. He believes that we will make progress and do better every time. So it is not difficult to satisfy customers, which requires us to face customers at ordinary times. Smile more, serve more and have a better attitude. ?

In addition, the most important point is the internal management of our company. All departments must work closely together. Don't let a small matter affect the development of the whole company. Learn to take care of the overall situation. Everyone should unite as one and unite as one. Each of us is a member of this team, and everyone has the obligation and responsibility to contribute to the development of the unit. The company provides us with a platform to show ourselves and express ourselves, and gives us an opportunity to realize the value of life, so we should work hard with a grateful heart. With the development of the company, we can make progress, and we can have the best of both worlds. Why not?

The above is my personal view on catering service. Because I'm just ignorant, and there are still many shortcomings. I hope you can give me more advice and give me some good opinions or suggestions. Once again, I would like to express my heartfelt thanks!

The third part of the personal story of excellent catering staff, from this catering staff, I changed the negative idea that I have no future as a catering staff; I have established the idea of doing what I do and loving what I do. I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he tries his best to do his job well. Have my willingness to work and correct my work attitude; Knowing the qualities that a successful waiter should have, you can enhance your work consciousness. Whether you want to do it or not, you are determined to be a qualified waiter with ideals, morality, knowledge and discipline.

I learned the principle of serving guests; Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.

In this part-time job as a waiter, I summed up the requirements for being an excellent waiter.

Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.

Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.

Diligent spirit: catering work is mainly at hand, not too heavy at ordinary times, and it is not tiring to do more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. ? Nothing is difficult in the world? The proverb says a profound truth, as long as you are diligent and successful, the door will open for you. Working experience of restaurant waiters

Have self-confidence: Compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are the best.

Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful.

Responsibility: put the company's interests first and be responsible for your own work; Be responsible for the guests and provide them with quality products and services; Is it? Absence? Even if no one is supervising you, you will do your work well. This is a sign of responsibility.

Face the unfairness in work with a normal heart: there is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without a certain ability to withstand setbacks, how can we provoke the girders in the future?

Team: Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.

This part-time job gave me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people make a mickle and become great. Innovation every day is leading; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.