Inspirational articles for the hotel service industry

Service only has a starting point, and satisfaction has no end. Every hotel waiter should know how to motivate himself at all times, so what are they? Let’s take a look.

: Thailand Hotel

In Bangkok, Thailand, as soon as the hotel opened the door in the early morning, a beautiful Thai lady greeted me with a smile: "Good morning, Mr. Yu."

< p>"How do you know my surname is Yu?" "Mr. Yu, the lady on duty on each floor of ours must remember the names of the guests in each room." I was very happy and took the elevator to the first floor. As soon as the door opened, another A Thai lady stood there, "Good morning, Mr. Yu." "Ah, you also know that my surname is Yu, and you also memorized the name above. How is that possible?" "Mr. Yu, the above called to say that you are down."

It turned out that they had walkie-talkies hanging on their waists. So she took me to have breakfast. The waiters in the restaurant served me the food and tried to call me Mr. Yu. Then a plate of dim sum came. The dim sum looked very strange, so I asked her, "What is the red thing in the middle?" ?" At this time, I noticed a detail. The lady took a step back and asked what the red thing was, "What about the black ones next to it?"

She stepped forward and took another look, He took a step back and asked what the black thing was. This step back is to prevent her saliva from splashing into the dish. When I checked out and left, he swiped the card and returned it to me. Then he folded my receipt and put it in an envelope. When he gave it back to me, he said, "Thank you, Mr. Yu. I really hope to see you again for the seventh time." To you. "See you again for the seventh time. It turns out that it was my sixth time to go.

Three years have passed and I have never been to Thailand again. One day I received a card and found it was from their hotel, "Dear Mr. Yu, we haven't seen you since you left on April 16, 3 years ago. The whole company misses you very much." , be sure to come and see us next time you pass by Thailand. "Written below is wishing you a happy birthday. It turns out that the day I wrote the letter was my birthday.

This kind of high-quality service undoubtedly wins the heart of a customer.

: Be dedicated and dedicated in the hotel

The hotel's service concept is to allow every customer to enjoy the best service and the most comfortable rest. It comes down to one thing: the best service. So the premise is that every staff member in the hotel must have good service quality and a dedicated spirit. In people's lives, there is always some appreciation and encouragement from chicken soup for the soul or inspirational articles. Please enjoy the inspirational articles about dedication and dedication in the hotel with me!

I am very glad that I can become a member of XX. Although my home is not far from the hotel, my previous understanding of XX was not very deep. But through what I saw and heard in a few days, I learned about XX's corporate culture, and at the same time I was deeply attracted by Baocheng's corporate culture. Baocheng Scenic Area's diverse and dazzling array of strange stones will allow you to appreciate the magic of natural creations and the breadth and depth of stone culture. The calligraphy and paintings of historical celebrities and the beautiful melodies played by the piano will make you intoxicated in the rich cultural atmosphere. XX embodies the interactive integration of the natural environment and guests' emotions. It is a feng shui treasure land for human leisure, a beautiful place for vacation and travel, an ideal place for tranquility and comfort, and an art for appreciating the culture of strange stones, garden culture, architecture culture, folk culture, and catering culture. palace. I am once again proud of myself for being able to work in such an elegant environment, and I am determined to work hard and be a good, dedicated employee.

When it comes to dedication and dedication, Master Tian Zhenglong from our Entertainment Department is a role model around us. Master Tian is 63 years old this year and has been in Baocheng for 13 years. The impression he leaves on people is that he is "conscientious, hard-working, and striving for excellence." Whenever a machine breaks down, Master Tian always works overtime to repair it, never caring about personal gains and losses. His selfless work spirit has been admired by other employees and also appreciated by corporate leaders. When we asked him: "Why are you so passionate about your work?" Master Tian always smiled and said the most unpretentious and admirable sentence: "The leader placed me in this position because of his trust in me. I can't live up to my leadership's expectations of me. "What a amiable and respectable old man! His noble moral sentiments of "loving Baocheng, loving the enterprise, and selfless dedication" have deeply infected us. He takes the master as an example and inherits and carries forward his spirit.

In today's rapidly developing economy, industry competition is increasingly intensifying, and natural selection and survival of the fittest are inevitable. If XX enterprises want to develop rapidly in the fierce competition, if individuals want to survive in the enterprise, the employees of the enterprise must carry forward the spirit of XX people.

Today, more than 90% of the people here are young employees. I would like to ask you a question: "Are you ready for the development of XX enterprise? Maybe you will say, I am an ordinary person As employees, working in ordinary positions, what we can do is the leader's business. "Here I want to say loudly: You are wrong. In the development process of Baocheng Enterprise, although we are just a drop in the ocean in our ordinary positions, your and my practical actions of loving our jobs and being dedicated will surely become the vitality for the development and growth of XX Enterprise.

When a person lives in the world, he must have a goal in life and a direction of development. To put it simply, he must have a basis for making a living. Now that we have chosen to serve this industry, we must devote our ideals, beliefs, youth, and talents to this solemn choice without reservation. Just like fish love the sea; just like seedlings love spring rain; just like bees love flowers. How can we embody this love, how can we express this feeling? That is "love and dedication, and be willing to contribute."

The ancients said: "If you don't accumulate steps, you can't reach a thousand miles. If you don't do small things well, how can you achieve great things." Start with me, start with small things, and start from now. This is the practical action of our love for the enterprise and our willingness to contribute to the enterprise. If we regard work as a kind of enjoyment and work as a mission. Then our Baocheng enterprise will surely prosper and prosper.

Be an employee who loves your own company and show your talents and wisdom in ordinary positions, because the bright future of XX development is our tomorrow.

: Motivational speech script

Dear leaders and colleagues, hello everyone:

I am the waiter in the lounge of xx department, xx. I am very grateful that this time the company has given us a stage to show ourselves and an opportunity to display our talents.

I am competing to hire the foreman of xx male and female guests. Although I have an understanding of male and female guests, it is not an analysis. I don’t like to be ignorant, so I will seize this opportunity to learn more.

If I were the foreman, I would first work together to improve the professional level of my colleagues on duty so that everyone is familiar with each operation process and do their best to entertain every customer with the greatest enthusiasm. The service industry focuses on sincerity, smiles, politeness, and thoughtfulness, so that colleagues can answer every question and take care of them, so that every customer feels our sincerity and enthusiasm; let customers come with hope and leave with satisfaction.

Secondly, lead colleagues to do a good job in all aspects of hygiene, so that every guest can see and feel the beautiful, clean and comfortable image of our company or each department. Ask and listen to customers' opinions and suggestions humbly, report the situation to superiors in a timely manner, and contribute to maintaining the company's image.

Furthermore, be a good helper to superior leaders, actively provide suggestions and suggestions to leaders, and make due contributions to the development of all aspects of the company. Be a good friend of colleagues, actively solve their problems, care about and care for colleagues, and make everyone a small group that is united and forge ahead.

Thank you everyone.