What are the capabilities of hotel management?

What are the necessary capabilities for hotel management?

Enhance the eight abilities of middle managers. Whether as executors or leaders, middle managers must complete their tasks through others. Below, I will share with you the necessary capabilities of hotel management, hoping to help you!

control ability

Control is tracking and evaluation to ensure the realization of goals and the implementation of plans. Although talking about control will make people feel uncomfortable, the operation of enterprises has its very realistic side. Some things will cause direct and indirect losses to enterprises if they are not controlled in time.

However, if the control is too urgent or insufficient, it will also have the opposite effect: too strict control will make subordinates dissatisfied, and poor control may make it difficult to maintain the work discipline at the scene. Obviously, the most ideal control is to let subordinates realize self-control through target management.

coordinate ability

Any work, if we can make a perfect plan, issue appropriate orders and take necessary controls according to the above requirements, should be successfully completed, but in fact, most of the supervisor's time must be spent on coordination.

Coordination includes not only the internal coordination between superiors and subordinates and departments, but also the interests coordination with external customers, relevant units and competitors. Poor coordination between any party will affect the completion of the implementation plan. You know, the best coordination relationship is to achieve * * *.

Authorization ability

Everyone's ability is limited. As a top manager, you can't do everything yourself like a salesman, but you should be clear that your duty is to cultivate subordinates to grow together, give yourself opportunities and create opportunities for their growth.

A person can't achieve his career. Subordinate is a mirror of oneself, and it is also the carrier of a person's intelligence and ability extension. Only by giving subordinates responsibility, power and benefits can subordinates have a sense of responsibility and accomplishment. You must know that people in a department are definitely better than thinking with their own heads, so that subordinates have motivation and you can let go of your hands and feet to do important things. Why not? Remember that to achieve subordinates is to achieve yourself.

judge

Judgment is very important for managers. Business operations are complex, and it is often necessary for the supervisor to know the ins and outs of the matter in order to find the real crux of the problem and propose solutions. This requires insight into opportunities and planning ahead. You know, only in this way can we turn the crisis into a turning point and finally a good opportunity.

Innovation capacity

Innovation is an important symbol to measure whether a person or an enterprise has core competitiveness. In order to improve the execution ability, besides the above abilities, it is more important to have a strong sense of innovation all the time, which requires continuous learning, which is very different from the learning based solely on mastering knowledge in universities. It requires everyone to regard the work process itself as a systematic learning process, and constantly discover, study and solve problems from work. The process of solving problems is also a process of innovation.

So we can seriously think about whether there are innovative ways to make implementation stronger, faster and better.

It should be clear that there is no limit to innovation, and only innovation can survive.

comprehension

Before you do anything, you should first find out what the boss wants you to do, and then take this as the goal to grasp the direction of doing things. This is very important. Don't start with a little knowledge, and in the end, there will be no less effort and work, but the result will be half the effort, or even the previous work will be abandoned. If you think about one thing clearly, it is better to do ten things hastily and get twice the result with half the effort.

design capability

When carrying out any task, we should make a good plan, list the tasks in order of priority and assign them to subordinates one by one, so that we can see the beginning and end by ourselves. Focus on the future development of the department and constantly sort out the plans for tomorrow, the day after tomorrow, next week, next month and even next year.

In the implementation and audit of the plan, we should grasp the key issues in advance, and we should not affect the important work that should be done because of trivial work. It should be clear that doing 20% of the important work well is equivalent to creating 80% of the performance.

Command ability

No matter how thoughtful the plan is, if it can't be effectively implemented, it still can't produce the expected effect. In order to make subordinates have the same direction to carry out the formulated plan, appropriate command is necessary.

To command subordinates, we should first consider the distribution of work, detect the corresponding relationship between subordinates and work, and also consider the way of command. Bad tone or unclear goal are really bad orders.

Good command can stimulate the will of subordinates and enhance their sense of responsibility and mission. It should be clear that the highest command art is that subordinates can command themselves.

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