Traditional Culture Encyclopedia - Hotel accommodation - Excuse me, how to prevent the empty room in room 939 from tumbling?
Excuse me, how to prevent the empty room in room 939 from tumbling?
Room management is the top priority of hotel management. Mistakes in room management will lead to complaints from guests and unclear hotel accounts. Room 939 is like this: generally speaking, the hotel room staff will enter the room three times. Once at 9: 00 am, 10, enter the guest room to collect the guest's clothes; Clean the room once; Open a bed at night. During these three periods, as long as you find any abnormal situation in the guest room, you should report it in time, such as staying outside, such as no luggage, such as DND, such as double locks. And let the waiter take notes on the work report. The room attendant will submit these abnormal situations to the manager on duty for verification and handling. So that the front desk can control the abnormal situation. For the rooms before departure, generally speaking, the hotel will have a process of checking luggage, which can also prevent guests from leaving the hotel directly without checking out. In addition, in daily work, employees should be instilled with more awareness of room state, so that employees can realize the importance of room state.
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