Summary of college students' hotel practice

2-word summary of college students' hotel practice

Practice summary is a kind of applied writing, which is a rational reflection on the work that has been done. Below, I DL compiled a summary of 2 words for college students' hotel practice, hoping to help everyone!

Summary of college students' hotel internship in 2 words

[internship purpose]

Through the internship in the hotel housekeeping department, we can deepen our familiarity with the work content and nature of some businesses in the hotel industry, grasp the application of theoretical knowledge in practice at the same time, further familiarize ourselves with the inseparable relationship between theory and practice, and recognize the current development status and development trend of the hotel housekeeping department.

[internship time]

2XX.12.6-2XX.3.8

[internship location]

Jiaxing Sunshine Hotel

[internship post]

Butler of Jiaxing Sunshine Hotel

[introduction of internship unit]

Jiaxing Sunshine Hotel inherits? Customer first, employee first? Our aim is to achieve the harmony among customers, hotels and employees and the maximum satisfaction of their respective needs. In the final analysis, the competition in the hotel industry is the competition of hotel talents. The hotel will strive to provide a harmonious and upward working atmosphere and related training for each employee, so that each employee can realize his own development aspirations. ? Satisfy all the guests? It is the ideal goal that the hotel has been pursuing, and it is the consistent hope and direction of the hotel to make every employee do his best to provide quality service for guests in his post through effective management. Through the efforts of all the hotel staff, to achieve? Create greater value for customers and strive for greater benefits for hotels? The goal of building a store.

[internship content]

internship in the hotel housekeeping department requires training before taking up the post. The main way of training is to learn how to make a qualified bed. We were trained by Miss Li, the foreman of our department.

There are requirements in every step of making the bed, and the whole process of making the bed includes throwing sheets, bedding and flattening, three-in-one and pillowcase, etc. This process must be completed within a limited time of three minutes. For me, who has never been exposed to guest room work, it is very difficult to dump the order first. Generally, this step should be completed at one time, and ensure that the center line of the bed sheet coincides with the center line of the whole bed. The next step is to wrap the sheets in corners, that is, wrap the sheets uniformly into the high and low mattresses. The requirement here is that there should be no gap between the sheets and the mattresses, otherwise the sheets will not be flat. Then, the quilt is started. This step is very particular and skillful. When operating, you need to correspond the corners of the quilt and the quilt cover, and then throw it in a few times to make the quilt evenly distributed in the quilt cover. After the whole process is completed, the center line of the quilt should coincide with the center line of the bed and the sheet. This is what is called in the process of making the bed? Three lines in one? . After this, the last step is to put the pillow in the pillowcase, keep the full side facing the end of the bed, and pay attention to that the opening direction of the pillowcase is either towards the wall or the window. In the hotel industry, this is very particular.

after passing the training, I officially joined the housekeeping department. After a few days' work, I found that the job of the housekeeper is not only complicated to make the bed. The first duty of the room attendant is to clean the room. There are also general standards for cleaning rooms. During the internship, I learned that the waiter should knock at the door before entering the guest room for service. The first step after entering the door is to open the window, then pick up the dregs and throw them away. Next, the bedding should be changed. First, the quilts, sheets and pillowcases that have been used by the guests should be removed and replaced one by one in the order of making the bed. After all this, we began to clean the guest room. It should be noted that the wet cloth on our hands is generally used to wipe wooden furniture, while the dry cloth is used to wipe furniture made of metal and glass. The hygiene of every corner in the guest room should not be sloppy, and the overall wiping time is annular. In the whole process, all kinds of furniture and utensils should be put back in place, and the daily necessities consumed in the room should be checked, and the quantity required for the guest room items should be supplemented. As for the details, such as whether the telephone should be placed at both ends of the bedside table, how to point the pen on the note paper and how to check whether the mirror is clean repeatedly when cleaning it, etc., we need to be careful in the whole cleaning process.

After cleaning, the carpet should be cleaned with a vacuum cleaner. Here, the suction port of the vacuum cleaner should be moved along the arts and sciences of the carpet, so that the carpet can be cleaned without damage. The last step is to make up the items consumed in the room. If there are any lost items, it is necessary to record and report them to the supervisor. During the internship, a guest lost a small square towel. At that time, the guest returned to the guest room when he left the shop, and the waiter explained the situation to the guest. Finally, the guest's square towel was recovered and praised the waiter. The duties of the housekeeping waiter also include that every employee should be familiar with certain safety knowledge, and the waiter should at least understand the common sense of fire control. In addition, the waiter should be familiar with the hotel and the place where the hotel is located, so as to provide more unexpected services to the guests and make them more satisfied.

[Experience and Summary of Room Practice]

After my internship in the hotel room department, I realized that the work contents and responsibilities of the room department are complicated and numerous. In addition, I learned that the head waiter, supervisor, manager and other managers in the housekeeping department basically came up step by step from the grass-roots waiters. They were very understanding and enthusiastic about the grass-roots employees. For example, our housekeeping manager personally gave us a demonstration of making the bed. Moreover, whenever the hotel receives important guests, the supervisor or even the manager will personally clean the rooms, and nothing wrong will never be ignored. Therefore, attention to detail is a skill that every employee of the hotel can't ignore.

The study in school has made me understand that the hotel industry attaches great importance to theory and details, but it is only in the internship that the hotel attaches great importance to details so that even the placement of items has rules. I try to combine theoretical knowledge with the work skills of the basic-level waiters I learned in my internship. In addition, I learned that in the process of management, we should handle the relationship with subordinates well, and to do this, the most important thing is to be pragmatic. A successful manager must act in this way, and a successful manager can unite all employees, thus completing the management of the whole enterprise. Therefore, the management talents that the hotel needs in the future must be experienced, not a person with high education but no practical experience as a supporting theory. The waiter needed by the hotel must also be a person with great operational skills and great attention to detail.

At work, although I only play the role of an ordinary waiter, my service is by no means negligible. During my internship, I found that if I want to do a good job freely, I must face up to my service attitude, face my daily work with an optimistic attitude, and take the initiative to finish my work, instead of complaining because of the proportion of workload, because complaining is useless. I also made mistakes in my work, and it was my colleagues who gave me encouragement again and again, which made me more enthusiastic about my work. Teacher Millland once said: Young people are naturally in need of encouragement. Yes, it is this encouragement that makes me bravely face difficulties in my work and make progress from time to time.

This internship has given me a new concept and a new understanding of society. When I walk on the streets of this city and walk among all the people, I feel my smallness, and this society is so complicated and boundless. After the internship in the hotel, when I face the world again, my ideas and concepts are so realistic, but my mind is not broad enough, so I can only quietly look, feel and temper. But I am on the verge of graduation, and there is no campus as my shelter. I can only grope in the cruel society and make extra efforts to win my life.

ten years ago, there were relatively few college students in hotels, and some were only junior college students. In recent years, undergraduates majoring in tourism and hotel management in various colleges and universities have graduated from the school one after another, and quite a few of them have entered the hotel, including sales, front office and human resources, and of course, catering, guest rooms, finance and other departments. But in what ways should we college students change to adapt to the environment?

2 words summary of college students' hotel internship

I heard that I wanted to practice as soon as I started school. After hearing this news, I had no special feeling because I was interested in other things at that time.

on the morning of 13th, the whole class gathered and visited the Furong Hedong Store in Shengshi. After learning about the general layout, the students who were internship in Hexi went to Hexi. Our Hedong part officially entered the role. After the personnel staff assigned us good positions, we each got uniforms and put them on. It's very cold, and the uniform is very thin. Mine is the uniform of the waiter. It's the first time to wear such clothes, and the style of the coat is the same as that painted by my grandmother in the summer vacation, so I'm a little excited.

after a brief introduction, the person in charge of the hotel said that we were eating now, and we followed the crowd to the first area. Almost all the halls were filled with uniformed people, and we were required to bring our own lunch boxes according to the regulations. We were not familiar with the situation, so the hotel prepared a dozen extra-large pottery bowls intimately, so that we could have a meal first. Later, we learned that the bowls we used for the first meal were for vegetables. The meal we eat is called staff meal, which is basically two meats, two vegetables and one soup. Of course, one day it was sunny, and each table of staff meal was added with a fruit platter. I am very happy to see a large portion of green vegetables. The scene that only appears at home will actually appear here, and I can really eat it later. Hahahahaha is so loving.

The eleven-day internship is on the right track, without any buffer. The happiest time of the day is eating and getting off work. After I am proficient in business, I am assigned to take care of a box alone. In that box, I meet different people and entertain different guests. Each table is a microcosm of society. Every smile, every word and every move can convey different information. It seems that I have the potential to be a spy. I've heard guests talk all over the sky, and I've also heard guests call each other Mr. Wang, Mr. Li, Mr. Zhou and Mr. Zhang. Some of them drank wine like brothers and knocked each other unconscious. Some of them respectfully invited you to dinner. Some of them had a light meal with Meimei, and some of them turned against each other at the dinner table.

a flower and a world, a table and a society.

The authorities are blind to the beholder, and God looks at the world coldly, so he can keep a blind eye on the fire. To some extent, we are God. We can be like God, as bystanders, see through the nature of dinner coldly, and we can listen to everyone's conversation without worrying about accidentally snubbing someone, even though I would rather not hear some words? It's too fake. If you say such a fake thing, you can still eat your food refreshed. Should we say that the food in the hotel is really delicious or that these people have deep internal strength or are too thick-skinned to practice? ! The little girl secretly admired.

When customers are God, God is what he says. When you are right, right and wrong, you are wrong, right and wrong. Are you dizzy? There is little chance for a guest to say that you are right, and that you are wrong, so you are sorry, so no matter what the guest says, you should take him as a suggestion first, especially when you can't understand the guest. Okay, I remember.

When the guest just enters the box, he should pour tea for the guest. Be careful when refilling the cup. Besides being diligent and quick, it is also related to your character. If the guest's quality is good, congratulations, your character is not bad. On the contrary, push it yourself. What impressed me the most was a red black dress with deep leather and high heels and a woman with heavy make-up. She left a fragrance in the past, arrived late, and took a leisurely seat. After the dinner, the woman wanted to refill her cup. After I brought the teapot to her, she looked ahead, and her lips were light: Dump the original one! I poured out the whole cup of tea, rinsed it and poured it on her, but I didn't pick it up. I put it in front of her with my hands: your tea! She still maintains the perfect posture, change the cup! I took a clean cup and handed it to her. I finally glanced at it and said, do you have a big cup? Large, please. I took a clean water cup for the banquet, poured tea and put it directly on her desk. The woman didn't speak, because she had to concentrate on listening to the man next to her joking. In fact, there are white wine glasses, red wine glasses and juice cups in the cupboard. As long as she wants, I don't mind her experiencing the subtle differences in the taste of the same tea in different cups.

There's a dish in the hotel, rotten salmon, a stone pot. That really stinks. Compared with it, stinky tofu is just a cloud, but it's very famous. Most guests in small boxes will order this dish. You can smell the strong smell far away from the kitchen before standing every day. It's no exaggeration to smoke you to death when serving food. Because it's a stone pot, the oil on the fish at the door of the box is still splashing and jumping. When it is handed over to the table from the door, the clothes are full of bad smell in just a few seconds. Sadly, this dress has to be worn every day, and people basically order this dish every day.

The decoration of the hotel is antique, so it should be called a ten-year-old shop. After several major renovations and expansions, it has become the present pattern. The photos before the decoration are enlarged and hung in the balcony in the corridor, which is not only decoration but also publicity, and it also makes people feel unconventional and has a cultural background. Whenever guests pass by, they will open their eyes as long as they are not in a hurry. I looked at these photos one by one. Except for gossip, I found that all of them were not tightly pasted, and there were bubbles. The lighting looked particularly twisted when I hit them. When I remembered, there was wallpaper pasted on the whole wall in the exchange space in the first phase, and many bubbles were pasted. The designer said that there was a trick to let the gas out by sticking a small hole with a needle. I happened to meet the floor supervisor who came over to chat with us, so I told him this. After reading it, it seems that there is no difference between saying it and not saying it. This store can bring its own drinks, and most of them are local wines from Hunan, such as drunkards. I once saw a guest bring two bottles of Sky Blue, which is very kind. Hey, haha from Jiangsu! Hunan people seem to like to drink red wine very much, and bring a little red and white. At first, I couldn't open red wine, but I didn't think of it at once. At night, the guests brought red wine, so I naturally watched. I listened to the guests and didn't feel wrong. When the food was served, the guests turned their heads at me: waiter, open red wine! I opened the wine box, looked at the perfectly fitting bottle stopper, and remembered a reverse thinking problem I had played. Xiaoming's mother's birthday, Xiaoming's father took out a bottle of champagne to celebrate, and his mother said how to drink champagne without a bottle opener. Xiao Ming thought about pushing the cork in, so the family happily celebrated Xiao Ming's mother's birthday. I thought I might as well push the cork in, even though it's not champagne. Just then, an old employee came to my box to help me open the bottle. I saw my wrist twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, twisting, and then it came out. Ask dad for help remotely after work, and dad says so. The next day, the guest brought red wine, and I opened the bottle as my father said.