The connotation of standardized management of hotels

Refined management, lean management, and precise management can only be achieved with the help of standardized management. Without a set of open and transparent, top- and bottom-level approval, complete system, and effective game rules to promote, refinement, leanness, and precision cannot be carried out, and it can only be empty talk.

Standardized management must be achieved through five major efforts: systematization, normalization, processization, standardization, and formization. There is no other shortcut.

Outline of the Hotel Standardized Management Solution System

1. Hotel Organizational Structure and Responsibilities

Economic Hotel Organizational Structure

Organizational Structure of Small and Medium-sized Hotels

Organizational Structure of Hotels

Responsibilities of the General Manager's Office

Responsibility of the Front Office Department

Responsibility of the Housekeeping Department

Responsibilities of the Leisure Department

Responsibilities of the Finance Department

2. Standardized Management of the General Manager’s Office

Organizational Structure of the General Manager’s Office

Budget Preparation Procedure

Annual Budget Preparation Procedure

Annual Budget Preparation and Balancing Process

Annual Budget Adjustment Process

Official Document Sending and Receiving Process

Internal document issuance process

3. Standardized management of the front office department

Organizational chart of the front office department

Work process for reception of individual guests with reservations< /p>

Work flow for individual guest reception without reservation

Work flow for group reception

Work flow for guest check-in

Change reservation processing flow

Individual checkout work process

Individual checkout baggage service process

Team departure baggage service process

IV. Standardized management of the housekeeping department< /p>

Organizational structure of the housekeeping department

Guest room maintenance work flow

Guest room change work flow

Leftover items disposal work flow

< p>Guest Complaint Handling Work Process

V. Standardized Management of Housekeeping Department

Housekeeping Department Organizational Structure Chart

Guest Clothes Washing Work Process

Linen washing work process

Guest room linen ironing work process

6. Standardized management of the Recreation Department

Organizational chart of the Recreation Department

Gym service workflow

Sauna service workflow

Beauty room service workflow

Hair salon service workflow

Song and dance hall Service Workflow

7. Standardized Management of the Catering Department

Organizational Structure of the Catering Department

Restaurant Service Workflow

Kitchen Workflow

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Room food delivery workflow

8. Standardized management of the purchasing department

Organizational chart of the purchasing department

Procurement plan preparation process

Hotel Food Purchasing Process

9. Standardized Management of the Finance Department

Example of Organizational Structure of the Finance Department

Catering Cashier Work Process

Procurement cost control process

10. Standardized management of marketing department

Organizational chart of marketing department of large and medium-sized hotels/guesthouses

Reservation management process

Banquet sales process

Marketing sales process

Tour group reception process

VIP reception work process

11. Standardized management of the engineering department

Organizational Structure of Engineering Department

Equipment Update Application Process

Daily Repair Work Process

12. Standardized Management of Business Center

Business Center Organizational Structure

Product Procurement Management Process

Product Shopping Guide Management Process

Ticketing Service Work Process

Thirteen , Standardized Management of the Computer Department

Organizational Structure of the Computer Department

Description of Equipment Purchase Management Process

14. Standardized Management of the Security Department

Security Example of departmental organizational structure

Approval process for using open flames

Pick up items handling process

Fire alarm handling process

15. Standardization of the Administrative Department Management

Organizational Structure of the Ministry of Finance

Vehicle Usage Management Process

Vehicle Maintenance Management Process

16. Standardized Management of the Human Resources Department< /p>

Organizational Structure of the Human Resources Department

Recruitment and Employment Management Process

Employee Training Management Process

Employee Reward and Punishment Management Process