(1) after the guest enters the room, he finds that there is serious water leakage in the bathroom. What should the tour guide do?

When a guest finds that there is serious water leakage in the bathroom after entering the room, the tour guide can handle it according to the following steps:

1. Apologize and appease the guest: The tour guide needs to apologize to the guest first, express his apologies and try his best to appease their emotions. The problem of water leakage may bring inconvenience and trouble to the guests, so the tour guide needs to ensure that the guests' emotions are stable.

2. confirm the problem and contact relevant departments: the tour guide needs to confirm the cause of water leakage and contact relevant departments (such as the engineering department or property management department of the hotel) to report the problem as soon as possible. When contacting relevant departments, tour guides need to describe the seriousness of the problem in detail and remind them to take action to solve it as soon as possible.

3. provide temporary solutions: the tour guide can provide some temporary solutions during the maintenance or replacement of equipment by relevant departments. For example, transfer guests to other watertight rooms or provide necessities such as towels and bathrobes. These solutions can help guests spend this time and ensure their satisfaction.

4. follow up the maintenance progress: during the maintenance period, the tour guide should follow up the maintenance progress and ensure that the maintenance work is completed as soon as possible. When the maintenance is completed, the tour guide needs to confirm with the guests whether the room is normal again and ensure the satisfaction of the guests is improved.

5. provide extra services or compensation: in order to make up for the inconvenience and loss of guests, tour guides can provide some extra services or compensation measures. For example, provide guests with free upgrades or other special treatment, or provide other services according to their requirements. These measures can help improve the satisfaction of guests and ensure that they leave a positive impression on the travel experience.

In short, when a guest finds a serious water leak in the bathroom, the tour guide needs to take prompt action and minimize the inconvenience and trouble of the guest. By contacting relevant departments in time and providing temporary solutions, tour guides can help guests get through this time and ensure their satisfaction is improved.