Standard for waiters in state guesthouses

The waiters in the State Guesthouse are professional service personnel who are responsible for receiving domestic and foreign leaders, foreign guests and senior guests. The following are the standards for waiters in state guesthouses:

1. Image temperament

Waiters in state guesthouses should have good image temperament, including dignity, atmosphere, neatness, self-confidence and gentlemanly demeanor.

2. Language ability

Waiters in state guesthouses should have excellent expression skills in Mandarin and English, and be proficient in communication.

3. Service etiquette

Waiters in state guesthouses should understand the etiquette norms at home and abroad, strictly implement the service etiquette of state guesthouses, and always maintain a respectful and balanced attitude towards guests.

4. Guest reception

Waiters in state guesthouses should be polite, enthusiastic and flexible, pay attention to the needs of guests from the details, listen patiently and respond quickly.

Step 5 work together

Waiters in state guesthouses should pay attention to teamwork, actively communicate and cooperate, and maintain a good team atmosphere.

6. Safety measures

Waiters in state guesthouses should have safety awareness, know how to deal with emergencies, and respond promptly and effectively to ensure the personal and property safety of guests.

7. Professional knowledge

Waiters in state guesthouses should be familiar with the service content, item names, common English expressions, etiquette norms and international etiquette habits of the hotel.

8. Psychological quality

Waiters in state guesthouses should have healthy psychological quality, be able to cope with work pressure and always maintain a good attitude.

In a word, the waiters in the state guesthouse need to be professional, high-quality, meticulous, steady and decent, and provide quality services.