Traditional Culture Encyclopedia - Hotel accommodation - In the five-star Puli Hotel in Shanghai, a mouse climbed onto the table. How did the guests react?
In the five-star Puli Hotel in Shanghai, a mouse climbed onto the table. How did the guests react?
First of all, the guests must be surprised to see a mouse crawling on the dining table, because after all, this is a five-star hotel, and it is really unreasonable to have mice, and the mice are particularly large. It seems that this mouse has appeared a lot. Moreover, this should not happen when guests come to this hotel for consumption. When they first saw the mouse, they were particularly afraid. After all, many people must be afraid of such a big mouse, and the mouse is still a pest. Rats are dirty. How can they eat if they touch their food?
Then when they called the waiter, the waiter changed their seats and made a hasty decision. When the hotel learned about this situation, they immediately called the pest control company. And apologize to these guests.
However, as a five-star hotel, I still need to do some internal hygiene of the hotel, because if guests see these rats and cockroaches, it will have a bad influence on the hotel. Moreover, some people go to hotels to see word of mouth. If the reputation of this hotel goes bad because of a mouse, it will be very unfavorable in the end. Therefore, I think the hotel should be cleaned well, and then the reputation of its own hotel should be established, instead of getting lazier and lazier. Moreover, customers are God, and they should be given some compensation after being frightened, so as to reflect the generosity and grand hotel style of the hotel.
In fact, the waiter's handling methods and ability to handle things are not strengthened enough. Of course, insiders of this hotel also indicated that they would retrain employees.
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