How to guide guests to praise the hotel

OTA is the channel of hotel sales. Good maintenance can bring more traffic to the hotel and then turn it into many orders. Guest praise is a way to increase traffic, so the hotel needs praise. This is why guests should be guided to praise the hotel.

There are several ways to boot:

If the occupancy rate of the hotel is not high when the front desk booked the guests to the store in OTA, we can gently guide the guests to make favorable comments after leaving the store by helping them upgrade for free and giving away fruit bowls.

When leaving the hotel, the front desk took the initiative to ask the guests about their experiences. If the guest is not satisfied, it will guide the guest to ask questions and answer his questions. You can make some compensation or discount within your responsibility to win the satisfaction of the guest and then guide her to make a good evaluation!